Beeper

History

2020: Results of the merger with Telecom-Express, Comfortel and LogiCall under the Voxys brand

A participant in the Russian market for outsourcing contact centers, Voxys on February 16, 2021 announced to TAdviser the first results of its work under this brand in 2020.

The Voxys brand emerged in an M&A deal that lasted two years and ended in winter 2020. In 2018, Beeper and Comfortel consolidated. Read more here.

2014: In the Beeper group - 8 contact centers in Russia and Ukraine

As of December 2014, the Beeper group of companies (Info-Content LLC) includes 8 contact centers in Russia and Ukraine. Beeper has existed since 1999, serves more than 8 million incoming calls every month and makes 3 million outgoing calls. In total, Beeper has more than 2.5 thousand operator jobs, 500 partners and more than 600 implemented projects. Beeper was owned by InMedia.

For 2014, the head office is located in Yekaterinburg, additional offices - in Moscow and Kyiv.

2013

The number of operator jobs is about 2.5 thousand.

One of the most important achievements of BEEPER is the first place in terms of the number of operator jobs (according to RBKresearch): 2493 RMO as of May 2013. About 2,500 operator workplaces are equipped with customer service equipment and software.

Opening of the third contact site - Beeper Center in Saransk

On October 3, 2013, in Saransk, the Beeper Group of Companies announced the completion of work on expanding the contact center in Saransk, carried out jointly with its partner, OJSC Rostelecom.

The interregional contact center was launched in July 2010. The contact center provides information, technical support, reference - information services for the company's clients from 12 regions of the Volga region, as well as subscribers of the Macro-regional branches "Ural," "South," "North-West." The design capacity of the contact center is designed for 200 thousand calls per day. Calls to the contact center are processed on a single technology platform, to which 420 automated workplaces are connected, with a total staff of more than 650 people.

According to the general statistics of 2013, all contact centers of the company received more than 101 million incoming requests, of which more than 80 million were accepted and processed by operators, 21 million requests were processed automatically. BEEPER operators spent more than 188 million minutes on the line with subscribers during the year, providing reference and information services.

An important area of ​ ​ BEEPER's work is telemarketing - sales of services or goods by phone. Over the past year, employees of the company's contact centers have made almost 37 million effective contacts with customers. The total outgoing call time was 38 million minutes.

2012: 19.1% share in the ACC services market in Russia

According to RBK.research, the volume of the ACC services market in Russia in 2012 increased by 30.1% and reached 6.78 billion rubles. BEEPER holds a 19.1% market share.

2011

The company appeared as a result of the consolidation in 2011 of two call center businesses in Ukraine and Russia.