Masterdata

Masterdata has been implementing business process optimization and loyalty management solutions since 2006. The company provides a full range of consulting services: consulting and solution selection, implementation of solutions, support and operation, construction of integration systems, employee training.

History

2022: Masterdata: A Confident Course on Import Substitution with ELMA365

The situation with foreign support that developed at the beginning of spring 2022 ON required quick but balanced steps to consider alternative solutions. Russian system integrator Masterdata, finding itself in such a situation, decided to conclude a strategic partnership with the company. Currently, ELMA Masterdata has not only acquired the necessary expertise to introduce this Low-code platform in various verticals into the business of its clients, but also methodically switches to the Russian platform for ELMA365 automation business processes CRM within the company. More. here

2021: TAdviser interview with Managing Director Finashin Alexander

CRM systems are a difficult segment of the IT market. The benefits of implementing them, on the one hand, are obvious. It is no coincidence that there is a special direction in the IT market - "Know Your Customer" (KYC). Customer satisfaction and loyalty, on the other hand, are things that don't just measure, and it's hard to gauge in precise numbers the dynamics of change. In December 2021, TAdviser was told about the state of this segment of the Russian market by Finashin Alexander, Managing Director of Masterdata CIS. Read more here.

2018

According to August 2018, Masterdata acts as a system integrator of SAP and OpenText products, is engaged in the introduction of modern business solutions and information technologies to improve business efficiency.

2010

As an official partner of SAP SE, a software provider, Masterdata provides a range of consulting services:

• Business Process Analysis and Optimization
• Choosing effective CRM solutions and building the best architecture
• Building an efficient IT infrastructure
• Implementation of CRM and Information Systems
• SAP Employee Training, SAP Courses
• Support
• Development of implemented solutions
• Preparation of analytical reports

The consulting team has experience in implementing SAP solutions (system implementation CRM):

• SAP CRM - Customer Relationship Management System:
  • Customer Data Management
  • Product and Service Catalog Management
  • Sales Process Management in Service, Product and Project Business
  • Manage marketing campaigns

• SAP CRM Interaction Center - Contact Center
• SAP CRM Mobile Sales and Service
• SAP CRM Internet Sales B2B and B2C - Online Sales
• SAP CRM Analytical
• SAP Business Intelligence (SAP BW) - Analytical Reporting
• SAP ERP - Enterprise Resource Management System
• SAP Enterprise Portal
• SAP Business Communications Management (BCM) is a modern contact center built on VoIP technology without using hardware (software package)
• SAP Business Objects - BI Platform, Enterprise Reporting, Data Quality, ETL Tools