Afanasyev Denis Aleksandrovich
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Biography
As of June 2011 - Head of Support and Development of IT Systems at Troika Dialog Operational and Financial Units
As of July 2014 - Director of SberCIB.
As of October 2022 - Director of the B2B-products division "Salute" of Sberbank.
2023
TAdviser interview
Chat boats become an integral part of the customer support process small and midsize businesses. Denis Afanasyev, director of the B2B products division Salute SberDevices (chat bot developer SaluteBot), and, Oleg Gumerov CEO Jivo (chat platform developer for operators), answered questions TAdviser and told how chat boats they automate customer service in text channels and help in business development. Read more here. [1]
TAdviser interview
To understand the effectiveness of modern technologies and products for working with customers in digital channels, in June 2023 we asked several questions to Denis Afanasyev, Director of the B2B Products Division Salute SberDevices and Yegor Buinitsky Director of the Product Development Department at the company. edna Read more here.
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