Sber Salyut Virtual assistants

The main articles are:

• Speech technology: On the path from recognition to understanding
• Virtual Assistants (Global Market)
• Smart Speakers Voice Assistants (Global Market)
• Smart speakers Voice assistants (Russian market)

2024: Ability to manage Ujin devices

2023

Switch to GigaChat

Virtual assistant Salyut was transferred to the neural network model GigaChat, thanks to which owners of smart speakers SberBoom and SberBoom Mini can now communicate with him almost like a person. SberDevices announced this on November 9, 2023.

Previously, in order to access the GigaChat capabilities in the Salute assistant, users needed to run a special skill by the phrase "Salute, launch GigaChat." Now GigaChat is built into the virtual assistant Salute. The number of monthly users (MAU) of the virtual assistant Salut is 19.5 million people.

Key improvements are already available to users:

• Memory and context. The assistant remembers the context of the latest replicas, so it is better to work out requests. For example, if the user first talks about loving strawberries, and then asks to come up with a pie recipe, then the generated recipe will be about strawberry pie.
• Factology. When was the city of Dmitrov founded? Why does Mercator's projection create a misconception about the size of countries? How many universities in Russia? Users have a variety of questions, and the AI assistant will have answers to most of them. Salute immediately answers the question posed and does it as quickly and casually as if the user communicates with a friend. Thanks to GigaSearch, the assistant knows almost everything, so in his answers he operates with facts, and does not fantasize.
• Instructions. GigaChat in Salute executes a person's instructions without running individual skills right during the dialogue. For example, you can ask the AI assistant to come up with something, and then adjust the generated result taking into account the comments.

Large language models in general and GigaChat in particular allow you to create virtual assistants at a qualitatively different level. Thanks to GigaChat, assistant Salut has become even more like a living person, giving rise to the development of the next generation of AI assistants. In addition to empathy, different characters and voices, Salyut has an ease of communication. The user does not need to come up with exactly how to speak with the AI assistant - there is no need to remember commands, delve into the logic of processing requests. It is enough just to talk to him as a friend or colleague, naturally and at ease. This Salute update is a huge step forward in creating an AI assistant for humans, said Denis Filippov, CEO of SberDevices.

Soon the assistant will work on other smart Sber devices.

GigaChat Availability

September 21, 2023 artificial intelligence Sberbank GigaChat available users of all Sber smart devices, as well as in the Salute mobile application on Android. Read more here.

Sale of 1.5 million Sber smart devices with Salyut assistant

The number of Sber smart devices sold with Salut's assistant exceeded 1.5 million. This was announced on June 15, 2023 by the senior vice president, service station, head of the Technologies block of Sberbank Andrei Belevtsev.

The calculation took into account the SberBox set-top box, the SberBoom and SberBoom Mini smart speakers, TVs running the Salyut TV operating system, the SberPortal smart display, the SberBox Top TV media center and the SberBox Time media column. The bulk of sales came from the flagship SberBox TV set-top boxes.

Шаблон:Quote 'author = said Andrey Belevtsev, Senior Vice President, CTO, Head of the Technologies Unit of Sberbank.

Opportunity for entrepreneurs to choose a state support program in SberBusiness

Corporate clients of Sberbank can find out from the virtual assistant Salyut what state support programs are available to them, and issue a loan at a reduced rate in Sberbank. The company announced this on April 12, 2023.

You can communicate with a smart assistant both by voice and text. Having chosen a suitable program, the user goes to the web version of SberBusiness, where you can apply for a loan, and some fields have already been filled in.

Шаблон:Quote 'author = said Oleg Semenenko, Head of the Department of GR and work with special projects of Sberbank.

The designer of state support programs is the Sberbank service, which simplifies entrepreneurs' access to preferential business support programs. As of April 2023, it includes 30 federal and regional state programs, the requirements for each of them, the volume and type of support are spelled out in detail. It is very easy to check which programs are available to a specific company: just enter a TIN. The designer can be used both on the Sberbank website and in the SberBusiness Internet banking system (in the mobile and web versions). Over the two years of the service, 19,580 transactions were made in it for a total of 164 billion rubles.

2022

The skill of composing music on a text request

Salute's assistants now know how to create special musical content based on the fictional title of the artist and work. Sberbank announced this on December 23, 2022. You can try the service in the Salyut and Sberbank Online mobile applications, and soon on Sber smart devices. To do this, you need to say "Run the Maestro," and in the application that opens, click on the inscription "Generate a new track."

The Maestro service was developed by a team SberDevices based on neuronets CLaMP and the previously presented SymFormer. The creation of musical compositions takes place in several stages: first, the user enters a text request with fictional names of the artist and composition, then the ones obtained data using the CLaMP model are processed and converted into a language understandable for the melody generator and fall into SymFormer. At the last stage, the composition obtained as a result of SymFormer is voiced by virtual tools. The finished track can be listened to through the built-in player directly on the device.

Generated tunes can be added to your media library inside the skill and listened to at any convenient time. In addition to creating your own content, you can also listen to tracks generated by other users for similar requests, and evaluate them - like or dislike. Based on ranking based on the results of assessments, a rating is formed with the most highly rated compositions. Finally, tracks can be downloaded or shared on social networks.

The service is suitable for both advanced lovers of technology and music for personal listening, and for creating a background design of media content, applications or events.

The ability to train knowledge on cyber trainers

With the help of Salute virtual assistants, users can now train their knowledge on cyber trainers, as well as get information about the common tricks of cybercriminals and life hacks to protect their money and data.

The following services are available to Sberbank customers.

• "Cybersecurity" is a selection of materials on cyber literacy for everyone. Opens with the phrase "Launch cybersecurity."
• With the "Fraud with registration" simulator, credit you can practice communicating virtual with an attacker using the example of a popular fraud scheme. Opens with the phrase "Run the simulator" Credit fraud. ""
• The "SMS fraud" simulator tells about the widespread fraudulent scheme of cheating via SMS, but, most importantly, it gives an assessment of the correctness of the user's actions. Opens with the phrase "Start an SMS simulator."
• Cybersecurity video - a selection of videos about common fraud schemes (calls on behalf of the "security service" and "law bank enforcement agencies"). Run with the phrase "Open cybersecurity videos."

We see that the level of vigilance and cyber literacy of citizens is growing, and they are less and less caught up in the tricks of intruders. But in the situation with telephone fraud, one of the key risk factors for the bank's client is the surprise effect. Sberbank has been actively fighting cyber fraudsters for every client for many years. And he uses various methods and tools for this. The services we have developed allow the user to lose possible scenarios of conversations with an attacker and prepare himself for such unpleasant communications. Actions driven to automatism will ultimately help reduce the number of successful fraudulent attacks. Activation of new services using our virtual assistants Salyut will be another modern measure to counter attackers. And there will be even fewer deceived people, said Sergei Lebed, Vice President, Director of the Cybersecurity Department of Sberbank.

Skill to answer questions from the school curriculum

Virtual Salute assistants can now help children with lessons - they have learned to answer questions from the school curriculum. Sberbank announced this on October 5, 2022. The child can independently ask questions in mathematics, Russian language and literature: Sberbank, Joy and Athena will explain everything in detail.

This section with questions from schoolchildren was developed jointly with the experts of the "Now it's clear" project on the Edutoria educational marketplace from Sberbank. The content on the school curriculum complements the children's encyclopedia "Pochemuchka" - the answers of Salyut's assistants to thousands of children's questions. "What is division with the remainder?," "How to write zhi-shi?," "How to do phonetic analysis?" - Salute's assistants will give basic definitions and name formulas, remind you of the procedure for solving examples, answer questions about spelling and advise on how to successfully complete your homework. All answers are connected by audio stories: a child, even if he cannot read, moves from one question to another, travels through the knowledge base, develops and enjoys.

The Encyclopedia "Why" is thousands of proven expert answers to children's questions about everything in the world every day 24 hours a day: biologists will tell about natural sciences ("Salute, where does the fire come from?," "Salute, why don't fish drown in the water?"), About relationships and upbringing - psychologists ("Salute, can there be depression in a teenager?"), About safety - specialists of the search and rescue squad ("Salute, what to do if you are lost on the street?"), About music, art, space, etc. - children's publishing house "Pink Giraffe."

Educational content is already available on Sber smart devices: SberBox, SberBox Top, SberBox Time and SberPortal, TVs running Salyut TV and in mobile applications Salyut and SberBank Online. You can also ask Salute assistants questions in the Sound service mobile application.

Search for ATMs that support audio scripts for the blind

Sberbank on July 1, 2022 announced a software update at its ATMs, and now 37 thousand self-service devices are available to blind customers of the bank throughout the country (80% of the network).

ATM virtual Salyut's assistants will help the blind with support for audio scripts. application SberBank Online The client can ask them a question in any form, for example, an "ATM for the blind," after which the assistants will announce the addresses of the three nearest available ATMs (the geolocation function should be enabled on the user's device). You can also find out the addresses of available ATMs by calling 900.

And in order to independently conduct an operation at an ATM, it is enough for a person with visual impairment to have a bank card and wired headphones with him. As soon as the user inserts headphones into the connector, the ATM automatically goes into a special mode of operation with audio stories, which allows you to find out the balance of the card, deposit and withdraw cash. At the same time, the screen of the device is extinguished while the headphones are connected, which makes such service safe, since unauthorized persons cannot see the client's data.

Adapting all the bank's products and services for customers with disabilities is an important area of ​ ​ Sberbank's ESG strategy. Inclusive services are not only convenient, but also provide customers with disabilities with independence and security of confidential data.

Ability to advise clients on insurance issues

On May 20, 2022, Sberbank announced that virtual assistants of the Salut family are ready to advise customers on 60 popular requests regarding risk insurance. Sber, Joy and Athena will help you choose the desired insurance program and talk about the current policies in the SberBank Online mobile application.

As reported, in addition, now customers can see the current showcase of insurance products. All policies for the convenience of customers are divided into categories "Car," "Mortgage and loans," "Property and money," "Life and health." To see bank insurance products, you need to click on the assistant icon at the bottom of the screen and ask: "Salute, what kind of insurance is there in Sberbank?"

The client can also ask the virtual assistant to recommend insurance to him. The assistant will pick up a suitable insurance policy, talk about it and send the client for registration - for this you need to ask: "Salute, what kind of insurance do I need?"

Virtual assistants are constantly being improved, which allows you not to load the client with unnecessary questions, optimize the user path and receive reliable information directly.

Possibility of obtaining information on child benefits

On April 27, 2022, Sberbank"" reported that assistants "" Salute learned to tell users about relying child benefits. The function became available thanks to integration Salute assistants digital assistant gosuslugi portal robot with Max.

In order to find out if the user can count on payments, it is enough to say: "Salute," tell about children's benefits "- in the mobile applications" SberBank Online, "" Salute "or on smart devices Sber. After that, you need to fill out a simple questionnaire about yourself, your situation and children - and assistants will tell you what payments you can receive, and will also offer to immediately go to the gosuslugi website and apply there if you can do it online.

The service works on the principle of a calculator: using the databases of the gosuslugi portal and Sberbank about benefits, Salyut assistants select those that are suitable for the user from the entire list of children's payments. Also, assistants will tell about all the necessary documents or immediately give a link to the registration of an application for benefits. If the user works with the service in the SberBank Online application, then he can also issue a Mir card to receive benefits.

Sberbank Ministry of Digital Development integrated and Salyut assistants with the robot Max in July 2021, and since then we have been constantly expanding the number of supported ones. public services Users appreciated this opportunity: interaction portal of public services with has become one of the rather popular functions of Salyut assistants in the SberBank Online application. In partnership with colleagues from the Special Solutions division, we decided to create an additional skill so that users can easily learn about child benefits and how to get them, "- says Denis Filippov, CEO of SberDevices, vice president for new digital surfaces at Salyut of Sberbank.

"In Russia, there are 18 federal and more than 160 regional payments that parents rely on in different life situations. Sber has been developing the Benefit Calculator service on the site for more than three years; over the past 12 months, more than 2.5 million families have used it. We see that there is a need for a reliable resource where a parent can get information about what benefits they are entitled to and how they can arrange them. Now it has become even easier to find out about benefits: parents can do this using the Salyut virtual assistants, - says Artyom Mogilin, and. about. Director of the Special Solutions division of Sberbank.

Salute's assistants in geoservice 2GIS on Android

On April 14, 2022, the company 2GIS announced that its users on - Androidsmartphones could interact assistants with Salute.

It is enough to click on the icon of Salute assistants on the left side of the screen and ask, for example, to build a route to the restaurant, find the nearest pharmacy, suggest how to get to the post office by public transport. Salyut's assistants will be able to find out the weather, ask where to buy flowers, withdraw money from the card or refuel. Over time, the capabilities of assistants within the application will 2GIS become even greater.

"The popularity of voice search in 2GIS is growing rapidly. This is not surprising, because while driving or while walking, finding an address or organization, setting a route is more convenient by voice than by pressing on the screen. We believe that voice interfaces have a great future, especially in navigation. According to our measurements, the quality of recognition of Salute assistants is higher than the Android and iOS tools, " told Mikhail Melnikov, Head of Voice Scripts, Product Manager 2GIS

Cancellation of the commission on advertising monetization of skills

Sber March 17, 2022 announced that in March and April 2022, on the platform SmartMarket , developers of applications (skills) for virtual assistants Salute will receive 100% of the revenue from advertizing monetizations their applications. This applies both to those application authors who already have monetization connected, and to those who connect it in these two months. For March 2022 legal , individuals and individual entrepreneurs can connect monetization.

We assume that our decision to cancel the commission for advertising monetization on SmartMarket will not only support members of the developer community, but also motivate them to create new skills and develop existing ones, thanks to which the capabilities of Salyut's assistants will become even more diverse and more interesting for users, "said Ivan Smirnov, Head of SmartMarket.

There are two types of advertising monetization on SmartMarket: Rewarded - watching a commercial for an award, and Interstitial - viewing ads on the entire screen of the device when navigating the application. As of March 17, 2022, advertising monetization is connected in more than half of HTML5 games.

Salute's virtual assistants, for which external developers can create skills on SmartMarket and connect ads, help interact with smart Sber devices, such as the SberBox extender. In addition, Salyut's assistants are available in the SberBank Online and Salyut mobile applications.

The ability to manage smart EKF Connect devices

Smart devices EKF Сonnect now work virtual with Salute's assistants from. Sberbank The company EKF announced this on March 2, 2022. More. here

Quick Job Search Skill Availability

On January 14, 2022, the Работа.ру service announced that it had launched a quick job search skill for Salyut family virtual assistants from Sberbank. You can use the skill on smart devices from Sberbank, as well as in the SberBank Online and Salyut mobile applications. The skill will help you quickly find suitable offers from employers throughout Russia directly from your smartphone and without a resume.

"The mission of the Работа.ру service is to make job search fast and convenient for everyone. Launching a skill for Salyut assistants will help make job search even easier and more accessible - including thanks to voice control capabilities. This expands the capabilities of the "Работа.ру" service for both employers and applicants. Soon we plan to train the skill of compiling user resumes for quick responses to eligible jobs, "- told the CEO of the Classified industry "Sberbank" Oleg Golubtsov.

"Salyut assistants are a link in the Sberbank ecosystem, so we are working to expand the number of services available to users. Thanks to such ecosystem integrations, users can perform their tasks even faster and more conveniently - including looking for work, "- noted Denis Filippov, CTO SberDevices.

You can start the Работа.ру skill using more than 1,300 different phrases related to job search. For example, you can simply say "Start a job search" or already at the start of communication with an assistant, clarify the working conditions: "Salute, find chef vacancies in Moscow" or "Find a job in Perm with a salary of 100,000 rubles or more."

Работа.ру, together with Salyut assistants, will help you find suitable job offers according to the following criteria: desired position, search city, salary, experience and work schedule. Assistants recognize the names of all kinds of professions, are able to convert user requests for salaries in different currencies into rubles, and also give users hints similar to filters on the site based on experience and work schedule.

The skill builds on a survey that begins with a key phrase. For example, "Salute, I want to find a job" or "Salute, looking for jobs." After that, the assistant finds out in which city the user is looking for a job, what position and salary he claims. After 2 questions, assistants are ready to show suitable vacancies. Also, assistants will help clarify additional parameters: work schedule, salary level and work experience. As a result, the assistant shows the person a list of 15 vacancies in the form of cards, when you click on which the user goes to the site or to the service application. The user can see more jobs by saying "See more" or clarify the search parameters.

2021

Smart Answering Machine Availability

Sberbank on December 6, 2021 presented a smart answering machine in the Salyut application: Salyut assistants will leave personalized answers to user contacts and take over communication with couriers and spammers. The company presented this service as a response to an increasing number of spam calls and the same type of telephone communications. Virtual assistants can take over communication on issues that the user is ready to delegate to them - for example, interaction with delivery services. This is another important step in the development of Salyut's assistants as full-fledged personal assistants - answering machines themselves will answer an incoming call, talk to the caller and send a message to the user.

The service works when the user cannot or does not want to answer the call, or is simply offline. This function will also help protect users - calls from unfamiliar numbers can be switched to virtual assistants so as not to waste time on spam and not fall for the bait of telephone scammers. To activate the service, it is enough to voice the voice request "Salute, connect the answering machine." By the end of 2021, a smart answering machine will also be available in the SberBank Online mobile application.

'We continue to develop the capabilities of Salute assistants, which will allow users to delegate their personal virtual assistants to solve everyday routine tasks. Incoming phone calls, which are becoming more and more, sometimes distract us from important things. Now we can entrust this task to Salyut's assistants, "commented Konstantin Kruglov, senior vice president for new digital surfaces at Sberbank, CEO of SberDevices.

The service allows you to set up personal responses for specific numbers from the user's contact list. For example, when a rodsvenik calls, and the user is at the meeting, Salyut's assistants will say that the person is now busy and ask not to worry. And if the user took a day off in the middle of the week, the assistant will inform colleagues that the person will definitely contact colleagues when he returns to work. At the same time, the assistants always present themselves and conduct a conversation on their own behalf, so that there is no impression that communication occurs with a living person. Assistants will also never confirm anything on behalf of the user, for example, a service from a spam message - the answering machine scripts do not contain so-called consent responses.

You can also create individual response scenarios for unfamiliar numbers, as well as calls from organizations. You can do this: when the virtual assistant Salute recognizes what is calling them, for example, a courier, the service will inform you that the user cannot pick up the phone, dictate the intercom code and ask to leave the order at the door. Or the user knows that they will call him to confirm the entry in the clinic, but the person will not be able to answer - the assistants will do it for the user. At the same time, calls from couriers and organizations are recognized not only by phone number, but also by the content of the message. So, if during the conversation the assistant realizes that the user is being called about delivery - for example, he will hear the phrase "Will you be able to accept the order within an hour" - the auto-reporter will give an answer from a pre-prepared script. You can customize your unique responses for different organizations. Of course, the service can simply determine the number and receive messages as a regular answering machine. At the same time, thanks to the technologies created in SberDevices, users will not even need to listen to the audio recording - after the call, the user will receive a push notification with a link to a message that will contain a text transcript of the entire dialogue, as well as the original audio recording of the call.

Availability of SberMegaMarket assortment

Additional features of the application are changing the format of Internet shopping. Now the user does not need to think about where to make an order, just go to the Salute application, click on the lava ball, say: "Salute, I want" or "Salute, order," name any product - from milk to refrigerator - and virtual assistants will offer options. Millions of products are available in one application, and voice search saves time on finding the desired position in the catalog. If you need to order goods from different stores, the application allows you to create several baskets, issue separate deliveries for a convenient time and track their status in a single window. You can view all orders and check the status of active orders upon request: "Salute, show my orders."

{{quote 'author = said Konstantin Kruglov, Senior Vice President for New Digital Surfaces at Sberbank, CEO of SberDevices.|We at SberDevices strive to make everyday life more comfortable. This is helped by Salute's virtual assistants, who understand the natural language of man and provide a single interface of access to a huge assortment of goods. At the same time, many of them can be ordered not only on smartphones, but also on huge TV screens in the homes of our users. According to our data, about half of those who first ordered goods using Salyut's virtual assistants have never used services from our partners before. This means that we not only improve the experience for existing users, but also bring new customers to the services, lowering the entry threshold for them and allowing us to focus on the main thing, for example, ceasing to spend time on trips to physical stores, }}

{{quote 'author = noted Solomon Kunin, CEO of SberMegaMarket Marketplace. |

A mix of voice control and interface capabilities opens up great opportunities for virtual assistants not only for the entertainment industry, but also creates an effective channel for business distributions and goods in. e-commerce In addition to the already familiar order of food, convenient and increasingly natural for users to buy, clothes home products, cosmetics, toys for children and other assortment that is available on our marketplace. The solution will allow a person not only to make purchases more comfortably, but also make it possible to combine the process with regular routine activities, for example, when studying. sport Thus, customers will have more time for important things and communication with the family. Also an important driver of development in this context is the increasingly deep synergy of financial services and electronic. In trade the future, this contributes to the construction of a seamless experience for purchases credit in and installments,}}

Availability based on neural network model ruGPT-3

On November 12, Sberbank announced that virtual assistants Joy and Athena from the Salyut family began to talk using a generative natural language model ruGPT-3 with 760 million parameters. The transition to the use of a neural network model made assistants more empathic, allowed them to better understand users and give original and unexpected answers to various requests. 

In 2020, Joy became Russian virtual an assistant who had a conversation with the user not with pre-prepared phrases, but by generating words on the fly using neuronets ruGPT-2. Now, especially for "Joy" and "Athens," the next version of the ru-based model GPT-3 was additionally trained to conduct dialogues in accordance with the characters of these characters. To communicate with virtual assistants on arbitrary topics, a special mode of continuous dialogue was launched - just say "Athena" or "Joy": "Let's chat." A dialog box will open in which you can test the capabilities of the neural network ruGPT-3 - it will generate responses that simulate a dialogue with a live interlocutor.

You can communicate with Joy on any smart Sber device, in the Salyut or SberBank Online mobile applications, as well as TVs running Salyut TV. If you offer to "chat" to another assistant of the Salute family, "I will save," then another current language model based on the SBERT architecture will answer. She has a different principle of action - she does not generate a response line, but uses a database of pre-prepared phrases, from which she chooses a more suitable one. And in the dialog mode of the Athens assistant, both models are used, so both SBERT and ruGPT-3 can answer with the voice of this virtual assistant. 

Another skill of Salyut assistants will be appreciated by those who cannot decide for hours what to watch in the evening. Suffice it to say: "Salute," advise me a film "- virtual assistants will ask several questions that will help you choose a movie in accordance with the user's tastes and mood. The assistant can ask the user, for example, where will he go if he is given a car time - in the past or the future? Is Norwegian wood the landscape outside the window or is it the Mediterranean? Does the user like explosions on the screen? After analyzing a series of answers, the assistants will recommend a film from the collection. online movie theater Okko

"The development of the emotional intelligence of Salyut assistants is one of the important areas of our work. It is important for us that users perceive assistants not as soulless machines that mechanically perform different tasks, but as interlocutors who can not only understand the request, but also conduct a meaningful dialogue. Neural networks such as ruGPT-3 help develop the capabilities of the emotional intelligence of assistants, thanks to which the interaction of man and technology goes to the next level, "- Konstantin Kruglov, senior vice president for new digital surfaces of Sberbank,. CEO SberDevices

The ruGPT-3 version for external developers is available on the SmartMarket platform - a single point of access to all Sberbank technologies.

Integration with Citymobil

In mobile applications Salyut and SberBank Online, you can now order a taxi from the city mobility service Citymobil using Salyut's virtual assistants. Sberbank announced this on November 9, 2021. Read more here.

Availability in SberSound audio service

On September 8, 2021, Sberbank announced that Salyut virtual assistants appeared in the SberSound audio service. Read more here.

The ability to control third-party smart home devices

Sberbank has opened the ability to control third-party smart home devices using virtual assistants from the Salute family. Now control Philips Hue smart lighting solutions, as well as Aqara light bulbs and sockets, EKF and ELARI can be used by voice from smartphones through the Sber Salyut mobile application, as well as from all Sber devices - SberPortal, SberBox, SberBox Top, as well as from TVs running Salute TVs. Enabling third-party devices will allow users to combine the brands used at their discretion, without switching between different applications to manage them, which will give them greater freedom to choose gadgets and make the user path more comfortable.

With smart home devices, you can not only adjust the color and brightness of the lighting and choose a comfortable mode for the eyes, but also choose dynamic light scenarios, program them depending on the time of day and much more. They also allow you to control the consumption of electricity, remotely turn on or off lights and electrical appliances. At the same time, control through the manufacturer's application remains possible.

The integration of the Sber smart home platform with other manufacturers gives users more freedom to choose, they will be able to select suitable gadgets for the home from partner lines, and it will be as easy to connect them as their relatives. Owners of smart solutions Philips Hue, Aqara, EKF and Elari, in turn, will be able to create a single voice control system for them through Sber smart devices, which also provide access to a large number of services and services from the Sberbank ecosystem and third-party developers.

A smart home is more than a voice-controlled lamp or an outlet timer, it is a whole range of services and functions that save time and are designed to make life more comfortable. And, of course, a smart home is individual for everyone, a person selects exactly those devices that are convenient for him, and thanks to the integration of the Sber smart home platform with partners, the choice has become easier, because different devices can now be combined into one ecosystem with voice control and a lot of other useful services, - said Denis Afanasyev, Managing Director, Head of Platform at SberDevices.

To connect third-party devices, you need to link user accounts in the manufacturer's smart home system and the Sber Salyut application. To do this, you need to go to the "Profile" section, select "Services," and then click "Connect a smart home from other manufacturers." Next, from the list, you can select the brand of the device that is planned to be tied and given a name to it so that it is convenient to control the voice.

The possibility of currency exchange using Salyut assistants in the mobile SberBank Online

Users of the SberBank Online mobile application have the opportunity to perform foreign exchange transactions by voice - using virtual assistants of the Salyut family. This was reported in Sberbank on August 3, 2021. Read more here.

Integration with gosuslugi.ru Max Portal Assistant

On July 7, 2021, Sberbank announced that virtual assistants Athena, Joy and Sberbank would simplify the receipt of public services thanks to integration with the robot Max, an assistant to the portal gosuslugi.ru

The SberDevices team has completed the first stage of integrating Max's robot skills into SberBank Online and Sber Salyut mobile applications, as well as Sber smart devices. Read more here.

2020

As part of the SberPortal smart display

On December 21, 2020, Sberbank announced the start of sales of the SberPortal smart display announced in September 2020. A device with acoustics from Harman Kardon, a 10-inch HD screen, an AI camera and integrated virtual assistants Salute can already be ordered in the official online store for 29,990 rubles. Read more here.

Almost 2 million users

The audience virtual assistants Sberbank approached 2 million users. The company announced this on December 9, 2020.

Salute helps a person seamlessly use the services of the Sberbank ecosystem at the right time as it suits him.

You can take advantage of the capabilities of assistants in a special SberSalyut application, from September 24, virtual assistants began to appear mobile applications in 65 million users, and in SberBank Online October 2020 the goad went on sale an extender with SberBox Salyut on board.

Since the Sber Conf, at least once more than 1.8 million users have contacted Sber, Joy or Athens through all access surfaces. In November, Salute's combined monthly audience on all digital surfaces topped one million users.

With the help of Salyut, Sberbank's clients have already transferred more than 80 million rubles to each other, and the longest conversation between a person and a virtual assistant lasted almost 200 minutes.

Most often, people turned to Salute's assistants to just talk. The most popular tasks that users solved with their help were consultations on banking products, money transfers to customers of SberBank, replenishment of a mobile phone account. In addition, the Salut family was asked to put music, talk about the weather, the current exchange rate, the balance on the account. The third most frequent request to Sberbank's assistants is gratitude for the problem solved - the word "thank you."

The choice takes place at the initial stage with a brief presentation of all the characters. The character Sberbank is chosen by 60% of users, 23% choose Joy, and 17% choose Athena.

We are glad that so many people in our country are already actively interacting with Sberbank, Athena and Joy. Every day we note a steady increase in audience interest in Salute's virtual assistants. The team continues to work on developing their skills, actively replenishing the catalog of available applications, including attracting external developers to the SmartMarket so that assistants become even more useful to millions of users throughout Russia, "said Konstantin Kruglov, Senior Vice President for New Digital Surfaces of Sberbank

The Salute family of virtual assistants was developed by the SberDevices team, which designs solutions based on artificial intelligence and creates smart devices for a large range of consumers.

All family assistants have a set of abilities that are scalable depending on the surface where the user interacts with the character.

SberBank Online mobile application:

In order to check the card balance, make a bank transfer or pay for a mobile, you just need to ask for this virtual assistant in the SberBank Online mobile application. Also, with its help, you can find out how to issue a card, ask about the currencies of the countries of the world and what the amount will be after conversion, consult on banking operations and terms.

Virtual assistants of the Salute family are able not only to answer user questions, but also to be interested in tastes, preferences and facts from a person's life. Inside the SberBank Online mobile application, virtual assistants can also talk about the weather outside the window, what is the latest news, and give background information about the bank and the Sber ecosystem.

Smart SberBox Extender:

In addition to the ability to conduct a dialogue and a number of financial skills available to assistants in the SberBank Online application, inside the smart SberBox set-top box, Salyut's characters will turn on the desired TV channel, advise the film for the evening and order snacks for viewing, help find videos on the Internet, turn on your favorite music track, launch the game on the big screen or suggest a recipe from the chef with step-by-step video instructions. In addition, Sberbank, Athena and Joy will take on the solution of household problems, for example, they themselves will register the client in a beauty salon, clinic and even book a table in a restaurant.

SberSalyut mobile application:

The Salyut family will help pass the time with a pleasant conversation or entertain with a fun game, tell interesting facts and the latest news, report the current exchange rate, write to the right specialist through the "Duet" function. Setting up smart devices under the Sber brand also takes place inside the SberSalyut application, where the user can log in to the partner services Okko and SberSound.

Presentation of the Salyut family of virtual assistants

On September 24, 2020, Sber presented the Salyut family of virtual assistants. Salute is a family of virtual assistants with different characters, habits and worldviews. Each user gets the opportunity to choose a character close in spirit.

Sber, Joy and Athena are the names of virtual assistants who will soon become available both on mobile devices of users on iOS and Android platforms in Sberbank Online and SberSalyut applications, and in a number of smart devices under the Sber brand and not only.

Sberbank is advanced, understands technology. He loves beautiful, complex abbreviations, while he is easy to communicate. Introvert, appreciates order, but does not mind playing and playing. He speaks in the voice of dubbing actor Daniil Shcheblanov.

Joy is cheerful, has high emotional intelligence, helps to solve everyday issues, freeing up the time of her user. An optimist and extrovert, but respects personal boundaries. She speaks in the voice of dubbing actress Tatyana Ermilova.

Athena - strives to make its user as productive and effective as possible, helps structure things. Follows the rules and keeps order in everything, systematizes information. She was voiced by TV presenter Anastasia Chernobrovina.

We created not just an assistant, but a whole family of AI characters to give users the opportunity to choose who they are more comfortable with at the moment. Assistants of the ʺSalyutʺ family are distinguished by high emotional intelligence: thanks to an advanced dialogue platform, each character is able to maintain dialogue in a manner characteristic only of him, - says Konstantin Kruglov, CEO of SberDevices

Assistants can not only support the conversation and find answers to questions, but also order food, book a doctor or beauty salon, transfer money to relatives or pay for mobile communications. All assistants have the same set of abilities, therefore, choosing one of them or switching between them, the user in any case gets all the capabilities of the technological platform and the Sberbank ecosystem.

To activate the virtual assistant on your smart device, just greet it with the word "Salute!," Then the character chosen at the beginning of the interaction will answer the appeal. Or you can say: "Salute, Sber!" Or "Salute, Athena!" If you want to turn immediately to a specific assistant.