Shavrina Lyudmila

Biography

Education

Lyudmila Shavrina graduated from the All-Russian correspondence financial and economic institute (since 2011 is a part of Financial University under the Government of the Russian Federation).

Career

Worked in such large financial institutions as "Bank Russian Standard", Absolyut Bank, "Russian Regional Development Bank". Entered the list of the main objectives: implementation of mechanisms of quality control of service, creation of a feedback system with clients and improvement of a quality management system of customer service.

On October 15, 2019 it became known of Lyudmila Shavrina's appointment to a position of the director of customer service of Citilink company. The area of responsibility of the head includes implementation of the changes directed to improvement of indicators of level of customer service, optimization of work with recommendatory services and increase in level of automation of these processes. Lyudmila professionally is engaged in development of customer service more than 10 years.

Just, development of an ecosystem of data processing for the purpose of improvement of the personalized approach to each client and also identification of problem points till the moment when the buyer, acceptance of necessary and sufficient measures for their operational solution faces them will become my priority task on a new post — Lyudmila Shavrina, the director of customer service told Citilink. — Also in the short term we will continue a way of digital transformation of business processes of a client service that will allow us to increase efficiency of request processing, so to become more attractive in the opinion of our buyers.[1]

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