Scope Digital Communication Management Platform

The main articles are:

• PBX - Office PBXs (Russian Market)
• PBX - Office PBXs (Global Market)
• Call Center: Purpose, Types, and Tasks
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

The Sphere digital communications management platform is the main product of the company. Avantelecom This is a completely domestic development that combines capabilities - IPAUTOMATIC TELEPHONE EXCHANGE functionality contact center and a platform for creating voice models based on. artificial intelligence

2024

Inclusion in the Register of Russian Software

Avantelecom on July 22, 2024 announced the inclusion of the Sphere communications management platform in the Register of Russian software. The product entered the category of contact center management tools and received confirmation of the presence of artificial intelligence in the system.

The digital communication management platform "Sphere" is included in the Register of Russian software. The product solves communication problems, primarily in the segment of large business and the public sector. The Sphere platform is suitable for both small contact centers and large ones - with an unlimited number of operators, for example, such as a single service 122, hotlines of heads of regions, and so on. On the basis of the software, regional contact centers and hotlines of heads of cities and regions of the Russian Federation, including city, regional and regional administrations, executive authorities, federal services and agencies, as well as their regional representative offices, can be organized.

The Sphere software is implemented in a modular format. The core of the platform is a software IP-PBX, which allows you to build fault-tolerant and geographically distributed telephony networks. Based on the solution, a single service 122 has already been implemented in 13 regions of the Russian Federation. With the help of additional modules, a platform solution is assembled that allows you to control the work of departmental contact centers in the "one window" format and automate work with citizens' appeals. The platform includes artificial intelligence technologies, including modules for configuring voice assistants and voice analytics based on a neural network, which allows you to automatically analyze 100% of the dialogs. The system allows in a single window format to close all the needs of government organizations and large businesses to build reliable communication networks and customer-centric platforms for interaction with customers and the population.

The Sphere platform is compatible with a wide variety of Linux-based operating systems and certified FSTEC, and also allows you to work with any telecom equipment, including proprietary equipment from Western vendors. Due to various dual redundancy schemes, this is a safe and fault-tolerant product, now officially approved on the Russian market, "said Vladislav Viryasov, director of Avantelecom LLC.

Red OS Compatibility

Avantelecom LLC and Red Soft LLC signed a certificate of compatibility of the Sphere digital communications management platform with the domestic Red OS operating system. Red Soft announced this on March 14, 2024.

The results of the passed test confirmed that the platform components work correctly, and the software product can be used without restrictions. Compatibility is confirmed by the appropriate certificate.

Together, these products are an end-to-end solution for the import-independent management of communications in government and business.

Our Sphere development is already compatible with the Linux operating system and other Linux-based systems. Testing with RED OS is the next expected step for us. This is one of the most popular Russian operating systems, and therefore the possibility of using our products together, of course, will only increase the reliability and convenience for our customers choosing proven Russian solutions, "said Vladislav Viryasov, director of Avantelecom LLC.

Thanks to the Avantelecom team for their fruitful cooperation. Thanks to our joint efforts, another popular solution has become available to RED OS users. We in RED SOFTWARE strive to offer the market the most relevant and necessary technologies. And of course, this concerns solutions aimed at organizing safe and high-quality communications, - said Rustam Rustamov, Deputy General Director of RED SOFT.

Integration with CraftTalk AI Platform

CraftTalk and Avantelecom became technological partners. The companies integrated their own flagship products and launched a pilot project combining call center capabilities and chatbot management technologies. The omnichannel platform allows you to manage the history of calls in "one window" mode and automate the processing of typical requests in all communication channels using artificial intelligence. CraftTalk announced this on January 30, 2024. Read more here.

2023: Appointment. Composition. Architecture

The multi-component system takes into account the main needs for organizing telecommunications infrastructure for large businesses and government customers. It is suitable for solving any problems in the field of telephony and automation of call processing.

It includes more than 20 modules, including software IP telephony with the function of replacing proprietary Cisco and Avaya protocols, a modular product for building multi-channel contact centers and an industrial NLU platform with a voice assistant based on natural language understanding technology.

The architecture of the system is completely built on the basis of domestic and own developments of Avantelecom. The company's technicians perform seamless turnkey integration into the customer's infrastructure and virtualization. The platform allows you to close the entire range of telephony and call processing tasks, taking into account the recommendations for digitalization and security of critical infrastructure.

The technology has already been introduced in 15 constituent entities of the Russian Federation (at the end of August 2023).