The 112 system is designed to receive and process calls from the population of the region via wired and cellular communication channels, as well as in the form SMS of messages received by the unified duty dispatch services (EDDS), and transfer to the relevant emergency operational services (DDS-01, 02, 03) to provide operational assistance to residents of the region. After the system is put into trial operation, the EDDS dispatchers will have the opportunity to immediately transmit full information about the incident to all the necessary operational services, as well as determine the location of the caller and automatically call him if the connection is interrupted. In addition, the System-112 provides reception and processing of information and signals received from sensors installed at controlled stationary and mobile facilities, including from automobile terminals of the emergency response system in case of possible accidents. " ERA-GLONASS The average waiting time for an attendant to answer an incoming call will be 8 seconds, and the maximum will not exceed 20 seconds.
"System-112" is designed to provide a call to emergency services such as police, emergency medical services, fire protection at a single telephone number "112" available from any telephone. The appeal of the population on the principle of "one window" through the number "112" will increase the speed of response to emergency calls, strengthen the quality of control and interaction of the rapid response forces, and create a unified information system for collecting data on all emergency situations.
The system is created within the framework of the federal target program designed for 2013-2017.
History of creation and development of the system
2023: Completion of integration of all systems with ERA GLONASS
Completed integration "" ERA-GLONASS with all operating "Systems-112." This was announced on March 13, 2023 by the company. JSC GLONASS More. here
2022
Transfer of emergency calls directly from the Era-Glonass system in Kabardino-Balkaria and Tuva
Emergency calls of motorists through the ERA-GLONASS"" system in Kabardino-Balkaria and Tuva are directly transmitted to the "112" rescue service. The company GLONASS announced this on April 11, 2022. More. here
Starting the operation of the room throughout Russia
On January 1, 2022, a single emergency number 112 was launched throughout Russia a little more than a month after the Government of the Russian Federation adopted a resolution on the rules for the interaction of forces and means of the emergency call system at 112.
According to TASS, the document that came into force describes the principles of interaction between services within the framework of the number. Calls will be free, it will be possible to seek help, even if there is no money in the account.
The system for calling emergency services at a single number 112 before the adoption of the law operated in 56 regions of the Russian Federation. As the Chairman of the State Duma Vyacheslav Volodin noted, "the adoption of the bill will reduce the response time of emergency and operational services to calls, which means faster to provide assistance to people in trouble."
 | The law is designed to optimize the operation of the emergency call system at a single number 112. Thanks to this, the country will establish uniform principles, requirements and regulations for the creation, functioning and development of the system, - says the law, which was previously signed by Russian President Vladimir Putin. |  |
According to the head of the Duma Committee on Security and Anti-Corruption Vasily Piskarev, the creation of a single system will allow coordinating the work of emergency services, organizing the provision of medical care, extinguishing fires and eliminating emergencies more quickly than before.
It will be possible to call firefighters, police, rescuers, ambulances, gas workers at 112 and contact the Antiterror service. At the same time, if the caller needs psychological assistance, it should be provided by an appropriate specialist. You can also transmit information through an SMS message, and a translator must be provided to foreigners.[1]
2021
A national standard has appeared in Russia that defines the requirements for the emergency services system 112
At the end of September 2021, the first national standard appeared in Russia, defining the requirements for the 112 emergency services system. This GOST was developed by the All-Russian Research Institute for Civil Defense and Emergencies (VNII GOCHS) of the Russian Emergencies Ministry.
Earlier, the institute said that 15 GOSTs would be prepared for different systems. And one of them, concerning the "112" system, was approved by Rosstandart and will enter into force on February 1, 2022.
And although the document is advisory in nature, it is important, since for the first time it prescribes norms for this new system. For example, it establishes the basic requirements for the information interaction of 112 operators with representatives of other departments, as well as for the number and qualification of 112 system personnel.
The standard defines the procedure for receiving and processing emergency calls, offers a recommendation for a certain number of system employees, as well as their professional level. In one of the provisions of the standard, the average call processing time is 75 seconds. If the communication for some reason breaks down, the operator must call back within 10 seconds and wait for the subscriber to answer for at least a minute. The information about the incident shall be transmitted by the "112" employee to the duty services no later than 30 seconds.
As noted in the All-Russian Research Institute of State Emergencies, GOST will be advisory in nature, but its application will improve the quality of the 112 system, since it uses many years of experience in the regions in which it has already been successfully implemented.
| | The use of GOST will improve the quality of the system-112, because it, first of all, uses many years of experience of the regions in which it is implemented. If all requirements are met, the effectiveness of interaction between the operator-112 and emergency services will increase. This means that victims in an emergency have an increased chance of getting help much faster, the institute said (quoted by TASS).[2] | |
Launch of Sistema-112 into commercial operation in four more regions of Russia
Sistema-112 was put into commercial operation in four Russian regions at once: in the last decade of July 2021, the Orders of the Ministry of Digital Industry of Russia on the use of a single number "112" in the Primorsky Territory (22.07), the Republic of Karelia (23.07), the Republic of Buryatia (26.07) and the Republic of Altai (27.07) came into force. This was reported on July 27, 2021 in GLONASS JSC.
As a result, the number of constituent entities of the Russian Federation, where constant automated information interaction between GAIS ERA-GLONASS and Sistema-112 is provided, reached 67, and in 12 of them integration was implemented in 2021. By the end of 2021, the total number of such regions is expected to exceed 70. In other constituent entities of the Russian Federation, emergency calls from ERA-GLONASS are still sent to the duty units of the territorial bodies of the Ministry of Internal Affairs of Russia.
Ensuring the interfacing of ERA-GLONASS GAIS and Sistema-112 of the constituent entities of the Russian Federation accelerates the notification of emergency services about accidents and other incidents on roads. Automated transmission of incident information together with vehicle coordinates to the Sistema-112 call processing center is carried out in less than 19 seconds. The ability to send emergency services to victims as quickly as possible is the main factor contributing to compliance with the Golden Hour rule (the period when the assistance provided is key to saving the life and health of victims).
Automated interaction of systems is especially important away from settlements, as well as in severe accidents, when victims can be unconscious or in a state of shock (recall that in this case, the emergency call device installed on the vehicle will work automatically: without the participation of a person will make an emergency call and transmit data about the scene of the incident).
Integration of ERA-GLONASS and Sistema-112 is provided in 62 regions
From May 25, 2021, the single number "112" began to operate on the territory of the Altai Territory. Accordingly, the region became the 62nd in a row, where two united information platforms operate, the press service of GLONASS JSC reported.
It is planned that by the beginning of 2022 the number of regions will increase from 62 to 72. The combination of GAIS ERA-GLONASS and Sistema-112 in the regions provides automated interaction of these systems, which, in turn, accelerates the notification of emergency services about accidents or other emergency situations on the roads.
Information about the vehicle involved in the accident is automatically transmitted and information about its location. As a result, doctors and rescuers are more likely to find the car and provide assistance to the victims in time.[3]
Provision of information interaction with ERA GLONASS GAIS
In Moscow, the constant information interaction of GAIS ERA-GLONASS and Sistema-112 has been implemented. GLONASS JSC announced this on April 21, 2021. Read more here.
"Svetets" will provide technical support for the system-112 of the Oryol region
On April 13, 2021, the Svetets Integro company announced that it had signed a contract for technical support of the emergency call system at a single number "112" with the State Budgetary Institution of the Oryol Region "Emergency Rescue and Fire Service Detachment." Read more here.
The interface between ERA-GLONASS and Sistema-112 is provided in four more regions of Russia
During March 2021, the orders of the Ministry of Digital Science of the Russian Federation on the use of a single number "112" in the territory of four more regions of Russia came into force. These are the Ivanovo region ("Sistema-112" put into commercial operation on 25.03), the Murmansk region (26.03), the Republic of Dagestan (29.03) and the Chukotka Autonomous Okrug (30.03). This was reported on March 30, 2021 by GLONASS JSC.
As a result, the constant automated information interaction of the ERA-GLONASS GAIS with the Sistema-112 has already been provided in 59 regions of Russia. It is expected that by the end of 2021 the number of such subjects of the Russian Federation will increase to 72.
The ERA-GLONASS system has been operating throughout the country for more than six years - since January 1, 2015. It is ready for integration with the regional Systems-112, it is only necessary to put them into commercial operation in each individual constituent entity of the Russian Federation. The coupling of the ERA-GLONASS GAIS and the regional Systems-112 contributes to an increase in the speed of transmission of information about road accidents to emergency services.
Svetets has expanded the capabilities of Sistema-112 in the Leningrad Region
On February 9, 2021, Svetets Integro announced the completion of work on the modernization and expansion of the functionality of the telecommunications infrastructure of Sistema-112 in the Leningrad Region. The work was carried out using the software of SVETETS Firm LLC. Read more here.
2020
Sistema-112 will be put into commercial operation in the Tomsk region
In the Tomsk region, the System-112 will be put into commercial operation. This became known on November 2, 2020.
At the end of November 2020, state tests of the emergency call system at a single number 112 will be held in the region. In August 2020, testing of the interaction of the regional segment of the 112 platform with the ERA-GLONASS system was completed. For the upcoming state tests of number "112" in November 2020, a special acceptance method was approved, which provides for a commission check of the functional capabilities of the service and the security of its telecommunication and geo-information segments.
In particular, specialists of the territorial subsystem for the prevention and elimination of emergencies, employees of emergency services and telecom operators will assess the quality of consultations of dispatch services, the time of collection, processing and transmission of information, as well as the speed of resumption of an interrupted call. To study the time indicators, the rules of state tests provide for the use of certified digital stopwatches.
In case of a positive conclusion of the regional commission, the results of the state reception will be considered by the Ministry of Digital Development, Communications and Mass Media of the Russian Federation, which will make a final decision on the date of putting the number "112" into commercial operation in the Tomsk region.
Since July 28, 2020, the single number "112" has been operating throughout the Tomsk region in trial operation mode. From August to October 2020, System operators received more than 77 thousand calls[4].
In 2021, Sistema-112 will be launched in all regions of Russia
In 2021, System-112 is planned to be launched in all regions of Russia, according to the official website of the Government of the Russian Federation. At a meeting of the Cabinet of Ministers, which took place on August 12, 2020, the problem of developing the emergency operating services system was discussed.
The government intends to develop an appropriate bill that will regulate this area, first of all, clearly distinguish the powers to operate and develop the system between all levels of government, from federal structures to dispatch rooms in the constituent entities of the federation. In addition, the adoption of the document will contribute to effective interaction with the EAEU countries, including a joint response to incidents and emergencies.
After the creation of the regulatory framework, it is planned to launch the 112 system throughout Russia. In this case, residents of the country will be able to seek help at a single number 112 in emergency situations of various nature. As of August 2020, this is possible in 56 regions. In 2019, EDDS operators received about 60 million calls, and in the first half of 2020 - over 37 million calls.[5]
System-112 of Karelia will be combined with Arkhangelsk, Murmansk and Vologda regions
On June 10, 2020, it became known that Sistema-112 Karelia will be merged with, and Arkhangelskaya, Murmansk Vologda Oblast according to the website of the government of Karelia.
This will allow you to receive emergency calls using a single 112 number between subjects. Dispatchers do not have to call another region and transfer data.
Test integration took place from May 23 to June 4, 2020. The interdepartmental commission confirmed the successful passage of all test calls. Previously, dispatchers had to call each other, this increased the response time to a freelance situation. After the unification, all calls from citizens with all the details will be included in the general database of the three constituent entities of the federation[6].
Solar JSOC Incident Monitoring and Response Services Connectivity
On April 22, 2020, Rostelecom announced the connection of the services of the Solar JSOC Information Security Incident Monitoring and Response Center to System 112 in the Volgograd Region. The details are here.
The capabilities of "System 112" are used to combat the spread of coronavirus
The capabilities of "System 112" are used to combat the spread of coronavirus. This was stated by the Secretary of the Security Council of the Russian Federation Nikolai Patrushev at a meeting held on March 27, 2020.
The use of System-112 is important in connection with the introduction of a high alert regime in the regions of the country due to the threat of the spread of COVID-19. According to Nikolai Patrushev, thanks to the verified interaction of all emergency services, military and law enforcement agencies, doctors on the basis of the "System 112" it is possible to minimize the risk to the health of citizens.[7]
Building the infrastructure of the 112 system in Yakutia
On March 13, 2020, INLINE Technologies announced its participation in a project to create an emergency call system in Yakutia at a single number "112." Read more here
"System-112" in the Republic of Crimea has been transferred to Astra Linux
On March 5, 2020, the Astra Linux group of companies announced the transfer of the entire Sistema-112 unified duty dispatch service in the Republic of Crimea to the Smolensk special-purpose Astra Linux Special Edition release. Read more here.
2019
Constant information interaction of ERA-GLONASS with System-112 will be provided in 41 constituent entities of the Russian Federation
At the end of October 2019, the System-112 was put into commercial operation in three Russian regions: the orders of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation on the use of a single number 112 in the Nenets Autonomous Okrug (October 22), Kamchatka Region (October 23) and Sakhalin Region (October 25) came into force. This was reported on October 25, 2019 in GLONASS JSC.
Earlier, draft orders were presented on the use of a single number 112 on the territory of another 7 constituent entities of the Russian Federation: Yaroslavl, Magadan and Ryazan regions; Yamal-Nenets Autonomous Okrug, Chechen Republic, Republic of North Ossetia and Udmurt Republic. These draft orders of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation imply the launch of System-112 into commercial operation in the second half of December 2019.
Thus, it is expected that by the end of 2019, the constant information interaction of the GAIS ERA-GLONASS"" with the System-112 will be provided in 10 more constituent entities of the Russian Federation. The total number of such regions will reach 41, of which in 21 constituent entities of the Russian Federation the constant information interaction of the ERA-GLONASS system and System-112 was implemented during 2019.
It is also expected that by the end of 2019, autonomous tests of information interaction of systems in 32 more regions will be completed.
Taking into account the fact that the ERA-GLONASS system was put into commercial operation on January 1, 2015 and is ready for the implementation of constant information interaction, the necessary condition for pairing the two systems is the commissioning of System-112 in the constituent entities of the Russian Federation into commercial operation.
Automation of processes allows you to minimize the time to transfer information about an accident or other incident, as well as the place and nature of the incident to emergency operational services and establish a voice connection with the affected transport vehicle. This increases the speed of decision-making on the response and departure of emergency services. This implementation is especially relevant in places of significant distance from settlements, as well as in severe accidents, when victims may be unconscious or in a state of shock.
Rostelecom modernizes Sistema-112 in Chukotka
On June 20, 2019, it became known that Rostelecom signed a number of state contracts, under which the Sistema-112 in the Chukotka Autonomous Okrug will be modernized. The main areas of work in 2019 are the protection of transmitted data and integration with the emergency response system.
As of June 2019, Sistema-112 operates through the Rostelecom call support node in the city of Anadyr. When calling 112 from anywhere in the Chukotka Autonomous Okrug, the subscriber enters a single dispatch center. The operator screens out false and reference calls and sends a request to the police, ambulance, Ministry of Emergency Situations or the fire service, depending on the situation. You can call 112 even with a negative balance in your subscriber account or without a SIM card.
It is assumed that after the completion of the work under the contract, the System-112 will be integrated with the ERA-GLONASS information system. Operators in real time will receive reports of road traffic and other accidents recorded by satellite monitoring. If necessary, emergency services will be sent to the scene.
At the same time, a special subsystem will be created and implemented to ensure the information security of the System-112 in accordance with the requirements of Russian legislation. All personal data of callers, as well as any reported information, will be protected from unauthorized access.
Also, to protect the transmitted data, Rostelecom creates a special virtual private network (VPN). After the completion of work on its organization and configuration, calls to a single number 112 will pass through a separate network, which will ensure a high level of protection of the transmitted information.
All work is carried out within the framework of state contracts with the GKU "Department of Civil Protection and Fire Service of the Chukotka Autonomous Okrug."[8]
Constant information interaction of ERA-GLONASS with System-112 is provided in 26 constituent entities of the Russian Federation
In the first half of June 2019, an order was issued by the Ministry of Digital Development, Communications and Mass Media of the Russian Federation on the use of a single number 112 in the Amur Region. The order will come into force on July 15, 2019. Earlier, in April 2019, a similar order entered the Republic of Mari E. These regions became the 25th and 26th constituent entities of the Russian Federation, where the GAIS ERA-GLONASS constant information interaction with the System-112 was ensured, GLONASS JSC reported on June 20, 2019.
It is assumed that pairing the systems will reduce the time for transferring information about the incident to emergency services and, accordingly, increase the speed of response of emergency services to road traffic and other accidents on roads in the Russian Federation. This is especially true on federal highways, as well as in cases of severe accidents, when victims may be unconscious or disoriented.
The ERA-GLONASS system device is constantly in the so-called "sleep" mode, waking up only at the moment of activation - by pressing the SOS button or at automatic operation (actual collision of the vehicle). In case of an accident, the system automatically determines the moment of the collision, records its fact and provides the formation of a data packet for transmission to emergency services. The presence of a voice connection between the operator of the ERA-GLONASS system contact center and persons in the injured vehicle allows you to detail the circumstances of the incident.
As of June 2019, ERA-GLONASS, with automated interaction with System-112, provides the transfer of information about the incident to emergency services, indicating data on its place and nature in less than 19 seconds. This alert speed saves hundreds of lives every year.
Before putting Systems-112 into commercial operation, specialists conducted successful tests of the information interaction between the ERA-GLONASS system and Systems-112. The set of measures carried out by GLONASS JSC specialists and employees of authorized state authorities of the constituent entities of the Russian Federation in ensuring interfaces includes a number of technical and organizational issues, while GLONASS JSC is actively involved in advising System-112 employees on the procedure for working with emergency calls received from the ERA-GLONASS system.
In 2019, the constant information interaction of the ERA-GLONASS system and System-112 was implemented in 5 more constituent entities of the Russian Federation.
It is expected that by mid-September 2019, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation will issue orders to use a single number 112 in three more constituent entities of the federation: Kalmykia, the Republic of Chuvashia and the Stavropol Territory. And by the end of the year, Sistema-112 will be put into commercial operation in about 40 constituent entities of the Russian Federation, which will ensure constant information interaction between the ERA-GLONASS system and Sistema-112 in these regions.
| | During the operation of the system, over 3 million 240 thousand calls were received and processed, over 10 thousand calls are registered daily. The number of true calls is approaching 38,500 units. Moreover, 22,745 of them arrived in automatic mode - with serious damage to the car. The organization of the interaction of GAIS ERA-GLONASS and Systems-112 of the constituent entities of the Russian Federation is the most important measure aimed at reducing mortality on roads. Considering that ERA-GLONASS was put into commercial operation on January 1, 2015 and is ready for interfacing, a necessary condition for the constant information interaction of the two systems is the commissioning of System-112 of the constituent entities of the Russian Federation into commercial operation, - said Dmitry Ilyin, Deputy General Director for Infrastructure of GLONASS JSC. | |
2018
The 112 system was constantly operated only in 17 of the 85 regions of the Russian Federation
On March 20, 2019, it became known that by the end of 2018, the 112 system was constantly operated only in 17 out of 85 regions of the Russian Federation. The Accounts Chamber of the Russian Federation (JV) came to such conclusions by analyzing the implementation of the relevant federal target program. According to the program, the system was supposed to work fully and everywhere by the end of 2017. The joint venture auditors called the reduction in resource support five times one of the reasons for the failure of the FTP implementation deadlines. Thus, the total financing of the program from 2013 to 2017 decreased from 65.8 billion rubles. up to 11.5 billion rubles. After reviewing the report of the joint venture, the President of the Russian Federation instructed the Government of the Russian Federation to work out the issues of resource support and provide for other deadlines for the deployment of System 112 throughout the Russian Federation. In addition, work should be resumed on the adoption of a federal law regulating the operation of System 112.
The creation in all constituent entities of the Russian Federation of a system for calling emergency services by a single number 112 was supposed to ensure their prompt integrated response to reports of incidents and emergencies. However, according to the conclusions of the Accounts Chamber, it was not possible to create a single coordinated system for responding to challenges. In fact, by the end of 2018, System 112 was in constant operation only in 17 constituent entities of the Russian Federation. They account for less than 15% of the territory, where about 28% of the population of Russia lives.
As stated by the head of the inspection of the Accounts Chamber of the Russian Federation Mikhail Polyakov, as of March 2019, System 112 was put into operation in 20 regions. In three more regions there are relevant orders of the Ministry of Communications on the commissioning of the system in April 2019.
According to the data, MINISTRY OF EMERGENCY SITUATIONS as of March 2019, the system works in full only in 26 constituent entities of the Russian Federation. According to the head of the coordination department for the creation of System 112 of the Ministry of Emergency Situations of Sergei Panov, System 112, with the coordination of the Ministry of Emergency Situations and the support of other federal authorities, was deployed and passed state acceptance tests in 75 constituent entities of the Russian Federation. Of these, in 69 subjects, these tests were recognized as successful.
As the Accounts Chamber warned, the analysis showed the insufficiency of the development of a mechanism for coordinating the actions of executive authorities at the federal, regional and local levels, which led and will lead in the future to the impossibility of developing unified catalogs, databases and protocols of interdepartmental interaction. As a result, we should expect the impossibility of integration with departmental services in an automatic data transfer mode to speed up the response.
In addition, the JV fixes the unresolved problem of compatibility of equipment from various manufacturers and modifications. This makes interaction between call centers and emergency operational services difficult.
An important aspect of the high-quality operation of System 112 is the compatibility software of the Unified Dispatch Service (EDDS) and the DDS, which allows the transfer of call card data in automatic mode. According to auditors, such compatibility is absent in the republics,,,,,,,,,,,,,,,,,,,,, of the Buryatia Tyva Mari El Crimea Altai Territory Amur Vologda Ivanovskaya Kostroma Magadan Murmansk Omsk Jewish Orenburg Orlovskaya Pskov Smolensk regions Autonomous Region.
By the end of July 2018, in accordance with the decision of the Government Commission, the Ministry of Emergency Situations agreed on plans for the development and further improvement of the 112 System for 2018-2022 to the constituent entities of the Russian Federation. Thus, the state programs for 2018 and subsequent years, including separate measures to create the 112 System, were adopted by 71 constituent entities of the Russian Federation, another 10 state programs provide for separate measures to create the 112 System.
The Accounts Chamber records that in the remaining four regions (Krasnodar Territory, Ryazan Region, Moscow and St. Petersburg) state programs for the creation of System 112 have not been adopted. In the Krasnodar Territory and the Ryazan Region, funding for the creation of System 112 in 2018-2020. not provided. In Moscow and St. Petersburg, financing of certain measures to create System 112 is carried out at the expense of funds allocated for the construction of the Safe City agro-industrial complex.
| | To be put into permanent operation by the executive authorities of the constituent entities of the Russian Federation, it is not only necessary to deploy the 112 System with full functionality throughout the region - when a subscriber calls 112, a live system operator must answer him - and successfully pass state acceptance tests, but also follow the recommendations of the state commission. Including to ensure information interaction with departmental systems of emergency operational services, as well as to certify System 112 for compliance with the requirements for the protection of information - personal data of the caller, - explained the representative of the Ministry of Emergency Situations. | |
Sergei Panov recalled that, despite the work of single number 112, numbers 101, 102, 103, 104 will continue to work.
According to the Accounts Chamber, the amounts of funds planned for the creation of System 112 in the state programs of the constituent entities of the Russian Federation and provided for by regional laws on the budget for 2018-2020 differ. So, for 2018, the state programs indicate the allocation of 3.9 billion rubles, while the budget laws take into account 4.5 billion rubles. In 2019 and 2020, 2.5 billion rubles. and 2.3 billion rubles. will fall on state programs. The budget will take into account 2.8 billion rubles. and 2.7 billion rubles. respectively[9].
In the Tver region
On December 21, 2018, Rostec announced that the National Center for Informatization (part of Rostec) had completed a project to develop an emergency call system for a single number "112" in the Tver region. In the largest region of the Central Federal District, automated infrastructure has been deployed in 43 municipalities - in Tver, 7 urban and 35 municipal districts. The 112 system is part of the Smart City and Safe City digital platform circuit, which help manage urban resources and create a comfortable, environmentally friendly and safe urban environment.
Centralized case processing improves the quality and speed of care delivery and helps to effectively make operational decisions in case of emergencies. This approach affects the reduction in the number of victims and damage in incidents.
| | The 112 system in the Tver region should work reliably, without interruptions and provide clear routing of emergency calls so that residents of the region receive the necessary assistance as soon as possible. | |
In the Tver region, Sistema-112 was introduced at 163 facilities. This is a call center, 42 unified dispatch services and 120 duty dispatch services. Automated workstations are equipped with equipment software the Russian and developers, including solutions for information processing and transmission data using. cryptographic protection
| | author '= Sergey Sakhnenko, Industrial Director of Rostec State Corporation Electronic Cluster The creation of comprehensive solutions for a comfortable and safe urban environment is one of the priority areas for the development of the civil wing of Rostec. The next stage of cooperation between the State Corporation and the region may be the launch of the Safe City project in the Tver Region, the implementation of which is taking place on a large scale in many Russian cities. | |
Three-fold redundancy of communication channels (fiber and digital communication channels, as well as 3G wireless communication channels) guarantees the operation of the network in emergency situations. The implementation took 2.5 months. The project passed test tests and was adopted by the state commission. Commissioning is scheduled for 2019.
| | author '= Konstantin Solodukhin, Director General of the National Center for Informatization ' System-112 is one of the key external integrable subsystems for the "Safe City" and has modern functionality. For example, determining the geolocation of the caller allows emergency assistance, even when the victim does not have the opportunity to transmit a message. Thanks to this function, even at the stage of experimental operation of the system, a lost person was found. In just a month and a half of piloting the system, about 42 thousand calls were successfully processed. | |
In the future, integration with the systems of six neighboring areas is provided. The unified digital infrastructure will contribute to effective interregional interaction of emergency operational services.
In the Chuvash Republic
The 112 electronic communication system was put into operation by the State Committee of the Chuvash Republic for Civil Defense and Emergency Situations and already serves the real flow of calls, TAdviser was told on August 15, 2018 at Keysystems.
As of August, work is being completed in Chuvashia to create an emergency call system that operates in trial operation mode. In test mode, the system started working in June 2017. She has since passed every state test. As part of the final stage to create the 112 system in the Chuvash Republic, KSB-Soft employees installed protective equipment and certified the installed subsystems in accordance with information security requirements. As a result of a full range of information protection work, the information and communication subsystem, which processes call data and provides information from the archive online, is fully ready for further uninterrupted operation from the point of view of information security, Keysystems said.
As the head of the department of organizational and legal work, planning and control of the State Emergency Service of Chuvashia Alexander Dobryshkin said at a meeting Ministry of Digital Development, Communications and Mass Media Russia MINISTRY OF EMERGENCY SITUATIONS of the IT Commission on June 29, a full-fledged launch of the project will take place after receiving official permission from Russia. The issue of increasing the staff of operators and creating a backup call center is also being resolved.
Emergency messages are received by the Call Center. According to the center, the total number of calls in 2018 has already reached about 600 thousand calls. Up to 3,000 calls are received daily, almost half of which are addressed to ambulance medical help.
The creation of such a system will ensure an emergency response of the relevant services by providing direct automatic connection of subscribers of the 112 system with minimal call loss and waiting time, noted in Keysystems.
In the Chukotka Autonomous Okrug
Rostelecom signed a state contract in May 2018 for the creation of a system for providing emergency call services at a single number "112" on the territory of the Egvekinot city district, the Providen city district and the Chukotka municipal district of the Chukotka Autonomous Okrug. Earlier, the company has already connected the Anadyr, Bilibinsky and Chaunsky districts of Chukotka to the system.
| | "The project to implement Sistema-112 in Chukotka began in the fall of 2016, when we created the first call center in Anadyr. A lot of work has been done during these two years. Today we go to the finish line - we are building in the most remote areas of the district. By the end of the year, Chukotka will be fully connected to the system, "said Elena Hitrova, director of the Khabarovsk branch of Rostelecom. | |
Development of a single platform for the Safe City, ERA-GLONASS and 112 systems
On April 24, 2018, Rostec State Corporation announced that the Avtomatika concern, which is part of it, is working to create the Videogard technological platform, which will allow combining the Safe City, ERA-GLONASS and 112 systems. The development as a whole is designed to minimize the response time to emergency situations and increase the safety of citizens, the state corporation noted. Read more here.
2017
In the Sverdlovsk region
Rostelecom completed the construction and put into trial operation the basic infrastructure of the emergency call system at the single number "112" (Sistema-112) in 72 municipalities of the Sverdlovsk region and ensured its interaction with the Call Processing Center (TsOV) in Yekaterinburg. The work was carried out in accordance with the contract concluded with the State Budgetary Institution of the Sverdlovsk Region "Electronic Government Operator."
In the Kaliningrad region
In November 2017 Ministry of Communications and Mass Media of the Russian Federation , it reports that today the permanent operation of Sistema-112 has begun in local telephone networks and mobile radiotelephone networks of the Kaliningrad Region. The corresponding order No. 545 is posted on the website. From Ministry of Digital Development, Communications and Mass Media Russia this day, citizens can use a single free number 112 to provide a round-the-clock call to emergency services.
Users of communication services of the Kaliningrad region in local telephone networks and mobile radiotelephone networks, in addition to the single number 112, can also call emergency services at three-digit numbers 101, 102, 103, 104. Local telephone networks still have two-digit numbers 01, 02, 03, 04.
In the Tula region and the Komi Republic
On September 15, 2017, the Ministry of Communications and Mass Media of the Russian Federation announced that the permanent operation of Sistema-112 had begun in local telephone networks and mobile radiotelephone networks of the Tula Region and the Komi Republic. The corresponding orders No. 398 and No. 399 are posted on the agency's website. Citizens can now use a single toll-free 112 number to provide a 24-hour emergency call.
In addition to the single number 112, users of communication services of the Tula region and the Komi Republic in local telephone networks and mobile radiotelephone networks can also call emergency services at three-digit numbers 101, 102, 103, 104. Local telephone networks still have two-digit numbers 01, 02, 03, 04.
According to the requirements of the order of the Ministry of Telecom and Mass Communications of Russia No. 607, from May 1, 2017, in the regions where Sistema-112 is put into permanent operation, a system for automatically determining the location of a subscriber when making a call by number 112 should operate. This solution is designed to help the duty dispatch service determine the scene of the incident and reduce the response time. To assess the implementation of the provisions of this order by telecom operators and Sistema-112 in the constituent entity of the Russian Federation, an appropriate program and methodology was also developed.
According to the Ministry of Telecom and Mass Communications as of September 2017, Sistema-112 was put into permanent operation in 11 constituent entities of the Russian Federation: Voronezh, Kaluga, Kursk, Moscow, Novosibirsk and Tula regions, the Republics of Komi and Tatarstan, St. Petersburg, Khabarovsk Territory and Khanty-Mansi Autonomous Okrug - Ugra. Pilot operation of the system is carried out on the territory of more than 30 constituent entities of the Russian Federation. By the end of 2017, Sistema-112 is planned to be launched in all regions of Russia in accordance with the federal target program (FTP) "Creation of an emergency call system for a single number" 112 "in the Russian Federation for 2013-2017." The customer-coordinator of the federal target program is the Ministry of Emergencies of Russia.
Sistema-112 software, which the Ministry of Emergency Situations distributed for free to the regions, turned out to be incompatible with Russian OS
As part of the construction of the Safe City agro-industrial complex, the Irkutsk region is forced to use imported operating systems (OS) instead of domestic ones to automate the unified duty dispatch services (EDDS) of the region due to their incompatibility with key functional software (software). This follows from the documentation for the purchase of automation systems for EDDS of municipalities of the Irkutsk region as part of the construction of the Safe City agro-industrial complex, located in August 2017.
See more about the project here.
Rostelecom completed the first stage of the Sistema-112 project in Ingushetia
On August 25, 2017, Rostelecom announced the implementation of the first stage of work on the basis of its own optical networks to create an emergency call system at a single number "112." A call processing center (CEC) has been created in Magas, 5 main duty dispatch services in the cities of Magas and Nazran are connected . The system segment is ready to operate in trial operation mode. The second stage of implementation provides for the coverage by the system of all municipal districts of the republic.
According to Denis Lysov, vice president and director of the South macro-regional branch of Rostelecom, Rostelecom is actively developing a fiber-optic network in the region through its own investment funds, on the basis of which the company already provides services in the cities of Magas, Nazran, Malgobek. In particular, the technical possibility of connecting such socially significant objects as the Perinatal Center, the Children's Republican Clinical Hospital, the Magas Sports Palace, the Erzi Ice Arena, the Dzheyrakh Hospital and others has been organized. As for small settlements, within the framework of the project "Elimination of digital inequality" optics covered two districts of Ingushetia - Dzheirakhsky and Sunzhensky.
Rostelecom began providing video surveillance during the Unified State Exam in the republic since 2014, when 337 classrooms were connected, 98% of them online. By 2015, online broadcasting was carried out from 100% of the USE audiences. At the moment, optical Internet access from Rostelecom is organized in 16 schools in the region, Denis Lysov expressed the company's readiness to develop this area.
An equally significant issue - the connection of medical and preventive institutions of Ingushetia to the Internet and the development of telemedicine - is planned to be actively resolved in 2017-2018. The project provides for the connection of 11 medical facilities of the republic during this period.
| | Despite the fact that the Republic of Ingushetia later than other regions became part of Rostelecom in the South, the development of communication is underway here. Yes, this is a difficult mountain landscape for signalmen, requiring significant investment, but our main task is to create a developed telecommunications network in Ingushetia that is not inferior to other regions. And on the basis of this network - to provide the authorities, business and residents of the republic with access to all modern information and communication resources. I am sure this will become a powerful driver for the development of Ingushetia and will increase the quality of life in it, - added Denis Lysov. | |
By the end of 2017, Sistema-112 will be fully implemented in the Middle Urals
In the Sverdlovsk region, the introduction of the 112 Unified Emergency Telephone Number System continues - by the end of this year, all municipalities in the region will be fully connected to the unified system. This was reported in the Call Processing Center System-112.
"By the end of 2017, we will receive a well-functioning mechanism for receiving appeals from residents of the region on the principle of" one window. " The introduction of the system will increase the speed of response to emerging threats regardless of the scene of the incident, strengthen the quality of management and coordination of the actions of the rapid response forces, including in large-scale emergencies, "said Azat Salikhov, Deputy Governor of the Sverdlovsk Region.
As of the summer of 2017, more than forty municipalities have already been connected to Sistema-112, including Yekaterinburg, Nizhny Tagil, Kamensk-Uralsky, Serov and other large cities. By the end of 2017, the system will be implemented in the remaining territories of the Sverdlovsk region. Thus, 73 unified duty dispatch services will operate in the region, combined into one network.
Work on the installation of new and updating existing equipment, as well as software within the framework of the state contract concluded with the Electronic Government Operator, will be carried out by the company. " Rostelecom By the end of 2017, the company will have to create a reliable infrastructure using advanced technologies. Thus, when connecting emergency services facilities, the provider will replace copper communication lines with modern optical ones, which will expand communication channels and increase their reliability. In addition, the contractor will have to make the necessary modernization of analog telephone exchanges where necessary.
"Sistema-112" began work in the Novosibirsk region
On August 1 Ministry of Communications and Mass Media of the Russian Federation , it announced the start of permanent operation of Sistema-112 in local telephone networks and mobile radiotelephone networks of the Novosibirsk Region. From this day on, citizens can use a single free number 112 to provide a round-the-clock call to emergency services. The corresponding order is published on the website. Ministry of Digital Development, Communications and Mass Media Russia
The Novosibirsk region became the ninth subject of the Russian Federation, in which the Sistema-112 was put into permanent operation.
Users of communication services of the Novosibirsk region in local telephone networks and mobile radiotelephone networks, in addition to the single number 112, can also call emergency services at three-digit numbers 101, 102, 103, 104. In addition, the local telephone networks still have two-digit numbers 01, 02, 03, 04.
In accordance with the requirements of the order of the Ministry of Telecom and Mass Communications of Russia No. 607, from May 1, 2017, in the regions where Sistema-112 is put into permanent operation, a system for automatically determining the location of a subscriber when making a call by number 112 should also operate. This solution will allow the duty dispatch service to determine the scene of the incident and reduce the response time.
As of August 1, 2017, Sistema-112 was put into permanent operation in the Voronezh, Kaluga, Kursk, Moscow, Novosibirsk regions, the Republic of Tatarstan, St. Petersburg, Khabarovsk Territory and the Khanty-Mansi Autonomous Okrug - Ugra. Pilot operation of the system is carried out on the territory of more than 30 constituent entities of the Russian Federation. By the end of 2017, Sistema-112 is planned to be launched in all regions of Russia in accordance with the federal target program "Creation of an emergency call system at a single number 112 in the Russian Federation for 2013-2017." The customer-coordinator of the federal target program is the Russian Emergencies Ministry.
"Rostelecom" expands the boundaries of "System-112" in Chukotka
Rostelecom announced in June 2017 to expand the border of the system for calling emergency services by a single phone number "112" in the Chukotka Autonomous Okrug. In addition to Anadyr and Anadyr district, Sistema-112 will begin operating in the settlements of Pevek and Bilibino. The work will be carried out under a state contract with the Office of Civil Protection and the Fire Service of the PrAO.
The implementation of the project to implement Sistema-112 in Chukotka began in the fall of 2016, then the first call center was created in Anadyr. Now we are expanding the geography of this system to neighboring settlements. We plan to complete all the work by November this year, "said Elena Hitrova, director of the Khabarovsk branch of Rostelecom.
Within the framework of the contract, Rostelecom will install servers and the necessary equipment, configure and launch them. Thanks to the use of modern information and communication technologies, calls from the population from public communication networks will be received and processed using a single telephone number. Upon completion of the pre-commissioning works, the operators and emergency dispatchers will be briefed.
State The contract for the provision of services was concluded with the Office of Civil Protection and the Fire Service of the Chukotka Autonomous Okrug as part of the implementation of the measures State of the program "Prevention of natural and man-made emergencies and ensuring fire safety in the PrAO for 2015-2019."
Sistema-112 began work in St. Petersburg
In June 2017 Ministry of Communications and Mass Media of the Russian Federation , it reported that St. Petersburg the permanent operation of Sistema-112 began in local telephone networks and mobile radiotelephone networks. From this day on, citizens can use a single 112 number to provide an emergency call. The corresponding order is published on the website. Ministry of Digital Development, Communications and Mass Media Russia
Users of St. Petersburg communication services in local telephone networks and mobile radiotelephone networks, in addition to the single number 112, can also call emergency services at three-digit numbers 101, 102, 103, 104. Local fixed telephone networks also have two-digit numbers 01, 02, 03, 04.
Currently, Sistema-112 has been put into permanent operation in the Voronezh, Kaluga, Kursk, Moscow regions, the Republic of Tatarstan, Khabarovsk Territory and the Khanty-Mansi Autonomous Okrug - Ugra. Experimental operation of the system is carried out on the territory of 25 constituent entities of the Russian Federation: in Astrakhan, Belgorod, Volgograd, Irkutsk, Kaliningrad, Kostroma, Lipetsk, Murmansk, Nizhny Novgorod, Novosibirsk, Rostov, Sverdlovsk, Tver, Tula and Tyumen regions, in the Republics of Dagestan, Kalmykia, Karelia, Komi, Mari El, North Ossetia and the Udmurt Republic, as well as in the Kamchatka, Perm ma, Perm and Stavropol territories. By the end of 2017, Sistema-112 is planned to be launched in all regions of Russia in accordance with the federal target program "Creation of an emergency call system for a single number '112' in the Russian Federation for 2013-2017."
There is not enough funding to launch the 112 system on time
The introduction in Russia of a federal system of calls to operational services by a single number "112" due to underfunding can be extended by three years, until 2020. This is stated in an explanatory note to the draft npa = 62866 government decree developed by the Russian Emergencies Ministry and published in March 2017.
In accordance with the current version of the program for the creation of the system, the amount of budgetary allocations from the federal budget for the implementation of its measures in 2017 is 3.21 billion rubles. At the same time, the amount of budget allocations for the implementation of the program in 2017 amounted to 604 million rubles. While maintaining funding for the program in 2017 at this level, the creation of the 112 system throughout the Russian Federation is impossible, explains the Ministry of Emergency Situations.
At this level of funding, call centers in 29 constituent entities of Russia will not be equipped, 581 fire brigade duty dispatch service and 77 backup call centers will not be equipped with hardware and software complexes.
The Ministry of Emergency Situations proposes to develop a new version of the federal target program, which provides for the implementation of measures until 2020 while maintaining the goals and set of measures of the current version of the program, the explanatory note says.
The vast majority of funding for the program planned for 2017 is directed to subsidies to the constituent entities of the Russian Federation. The Ministry of Emergency Situations expects that the commissioning of the 112 system in 2017 will be completed in 42 constituent entities of the Russian Federation.
Among the measures planned for 2017 are the completion of the integration of the duty dispatch services of the Ministry of Internal Affairs and the FSB with the 112 system, the completion of the development of system projects for the telecommunication infrastructure of the 112 system, the transition to a remote form of training for the personnel of the duty dispatch services of the Ministry of Internal Affairs and the FSB interacting with the system.
The service works in the Moscow, Voronezh regions and Khabarovsk Territory
On March 1, the Ministry of Communications and Mass Media of the Russian Federation reported that industrial operation of Sistema-112 begins in local telephone networks and mobile radiotelephone networks in the Moscow and Voronezh regions, as well as in the Khabarovsk Territory. It will be possible to call emergency operational services in these regions by a single number 112.
Users of communication services in the Moscow and Voronezh regions, as well as in the Khabarovsk Territory, will also be able to call emergency services at three-digit numbers 101, 102, 103, 104. Also, in local fixed telephone networks, double-digit numbers 01, 02, 03, 04 operate.
Sistema-112 was also put into commercial operation in the Kaluga and Kursk regions and in the Republic of Tatarstan. Pilot operation of the system is carried out in the Astrakhan, Volgograd, Tula regions, the Komi Republic, the Khanty-Mansi Autonomous Okrug and St. Petersburg. By the end of 2017, Sistema-112 is planned to be launched in all regions of Russia in accordance with the federal target program "Creation of an emergency call system for a single number '112' in the Russian Federation for 2013-2017."
Procedure for providing subscriber location data when calling 112
The Ministry of Communications and Mass Media of the Russian Federation has determined the procedure for providing data on the location of the subscriber, the amount of this data and the rules for determining the location of user equipment when making a call or transmitting a short text message to a single number 112. This will allow emergency services to quickly respond to incidents by accurately and automatically determining the location of the subscriber located in the incident zone. The corresponding order will enter into force on May 1, 2017 and will operate in those constituent entities of the Russian Federation where Sistema-112 operates in industrial operation.
After the order comes into force, when making a call to Sistema-112, based on the data of the telecom operator, information about the actual location of the subscriber will automatically be received. If necessary, the Sistema-112 operator will additionally be able to request the last name, first name and patronymic of the subscriber, year of birth, the address of his registration at the place of residence. The consent of the user of communication services to the processing and provision of his personal data to Sistema-112 is not required. At the same time, the telecom operator is obliged to ensure the protection of the transmitted data in accordance with the legislation of the Russian Federation.
"The adoption of the new order was the result of a comprehensive coordination of the requirements of the" On Communications "law with the real technical capabilities of telecom operators. I am sure this will be an important milestone in the development of the emergency call system and increasing its effectiveness. The order will allow automatically, without the participation of the subscriber, to determine his location in the incident area. Thus, even if a person is not able for some reason to inform the operator of "Sistema-112" the necessary information, automation will do it for him. This will significantly reduce the mortality rate and the number of victims of incidents and emergencies and increase the speed of response of rescuers to calls for help from our citizens, "the head said Ministry of Digital Development, Communications and Mass Media Russia Nikolay Nikiforov.
Recall, according to paragraph 1 of Art. 52 of the Law "On Communications" each subscriber is guaranteed the possibility of a round-the-clock free call to emergency services. The law also provided for the obligation of operators, together with the call, to transmit information about the location of the subscriber. The adopted order approved the rules for determining the location of the subscriber and the procedure for providing the information necessary for the prompt response to the incident, which the subscriber announced by number 112.
Rostelecom develops Sistema-112 in the Voronezh region
The Voronezh branch of Rostelecom, within the framework of two state contracts, completed work in 2016 to develop a system for providing emergency call services at a single number "112."
The company's specialists have deployed subsystems that allow you to conduct operational accounting of the movement of technical means between all objects Systems-112 of the Voronezh Region, automate the inventory of software and hardware, as well as conduct network monitoring of servers and workplaces and manage changes in the Sistema-112 infrastructure platforms. The system equipment is installed in telecommunication cabinets, which are equipped with security alarms and centralized remote access control.
2016
System-112 of the Voronezh region is recommended for operation
ZAO "SPHERE" announced the successful completion of acceptance tests of the System-112 of the Voronezh region. This is the third system built on the basis of the CoordCom software complex. In fact, the implementation work was completed in less than three months.
System-112 of the Voronezh region includes various emergency and emergency services - numbers "01," "02," "03" and "04." It allows you to automate and significantly speed up the process of responding to incoming calls. You can call the number "112" both from a landline telephone and from any mobile phone (and even without a SIM card).
The government distributed 454 million rubles for the system of calling services by number 112
The Russian government distributed 454.2 million rubles. between 24 regions and Sevastopol for the implementation of a program to ensure the call of emergency services at a single number 112 for 2013-2017.
This was reported on the website of the Cabinet[10] On the[11]
The funds are designed to equip call centers in the regions with software and hardware complexes.
Subsidies in the amount of 16.8 million rubles. up to 19.5 million rubles. received Adygea, Altai, Dagestan, Ingushetia, Kalmykia, Karelia, North Ossetia - Alania, Tuva, Khakassia, Chuvash Republic, Krasnoyarsk and Primorsky Territories, Bryansk, Vladimir, Kemerovo, Kostroma, Magadan, Murmansk, Novgorod, Pskov, Ryazan, Smolensk, Tyumen, Yaroslavl regions, as well, as well. Sevastopol
"System-112" will begin work in the Kaluga region
On May 15, 2016, the operation of Sistema-112 will begin in local fixed and mobile telephone networks in the Kaluga Region. The corresponding order is registered with the Ministry of Justice of the Russian Federation.
Kaluga region will become the third region where it will be possible to call emergency operational services at a single number "112." In local fixed and mobile telephone networks, users will also be able to call emergency services with the three-digit numbers "101," "102," "103," "104." Also, in local fixed telephone networks, double-digit numbers "01," "02," "03," "04" operate.
Sistema-112 was put into commercial operation in the Kursk region and the Republic of Tatarstan. Pilot operation of the system is carried out in the Astrakhan, Volgograd, Voronezh, Tula, Moscow regions, the Komi Republic, Nenets and Khanty-Mansi Autonomous Districts, the city of St. Petersburg and the Khabarovsk Territory.
2015
Accounts Chamber of the Russian Federation: System "112" is not ready
On October 14, 2015, the Accounts Chamber announced the unavailability of the 112 system based on the results of an audit together with the regional control and accounting bodies of the Tula and Novosibirsk regions[12] is[12].
The Board of the Accounts Chamber of the Russian Federation considered the results of the introduction of an emergency call system for a single number "112," work on which began in 2008. It was originally planned to complete the project in 2012, but the timing was revised twice. At the same time, until October 2015, full-scale deployment of the system in the regions was not ensured, and the current regulatory documents do not fully regulate relations in this area.
In 2013, for a balanced phased deployment of the 112 system on the territory of the Russian Federation, the federal target program "Creation of a system for providing emergency call services at a single number" 112 "in the constituent entities of the Russian Federation for 2013-2017" was adopted. In 2013, the FTP passport provided for the introduction of the 112 system in three regions, in 2014 - in six, in 2015 - in two, in 2016 - in five and in 2017 - in 67 regions of the country.
These plans could not be completed. As of October 14, 2015, the system was created and put into permanent operation in two regions of the Russian Federation - the Republic of Tatarstan and the Kursk region.
The audit showed weak control over the use of subsidies allocated from the federal budget to the regions to create the 112 system by the Russian Emergencies Ministry. The ministry accumulates regional reports without verifying the reliability and analyzing the data presented. At the same time, incorrect information was revealed in them, which, in turn, leads to a distortion of the Ministry of Emergency Situations reports sent to the Ministry of Economic Development and Rosstat.
As a result of a joint audit with the Accounts Chamber of the Tula Region, it was established that part of the funds allocated in 2014 to the Tula Region (15.7 million rubles out of 48.33 million rubles) were sent to construction projects that were not indicated in the targeted distribution of the subsidy and the agreement on its provision.
The audit also revealed numerous violations of the requirements of the law on the contract system, in particular:
- lack of justification of initial (maximum) contract prices,
- shortening the time for submitting bids,
- unlawful extension of the terms of work,
- non-compliance of the works actually performed and accepted by the customer with the terms of the contract.
The Ministry of Emergency Situations did not comply with the procedure for introducing the results of research and development work obtained under state contracts for the implementation of scientific research to create the 112 system, the Accounts Chamber noted in its message.
The audit department warned about the risks of non-compliance with FTP measures within the prescribed period until 2017. This is evidenced by the results of the implementation of the 112 system for October 2015.
System-112 earned in the Moscow region
In the Moscow region in November 2015, Sistema-112 officially launched, introduced by ZAO Sphere - now instead of the numbers "01," "02," "03" or "04," residents of the Moscow region can dial one number "112" to call emergency services. The system-112 of the Moscow region is the largest of all implemented in Russia at the moment (and one of the largest in Europe). Three Systems-112 are currently in industrial operation in Russia - in the Kursk region, in the Republic of Tatarstan and in the Moscow region. The system-112 MO is built on the basis of the intelligent platform "CoordCom" - a software complex that allows you to create expandable systems for collecting and processing information about incidents.
System-112 of the Moscow Region was built within the framework of the federal target program. The implementation process was completed in record time - less than one year. By the number of jobs, Sistema-112 of the Moscow Region is the largest in the country and one of the largest in Europe. During the day, she processes up to 20 thousand appeals from citizens.
System-112 of the Moscow Region was built on the basis of the CoordCom software complex (ZAO SFERA). The KoordCom PC is an intelligent platform of increased reliability for emergency call systems that allows you to create extensible systems for collecting and processing incident information. The platform ensures timely notification of the population, coordination of the interaction of services in case of complex incidents, including emergency situations. On the basis of the KoordCom PC, Systems-112, elements of the Safe City agro-industrial complex, systems for receiving and processing emergency calls from emergency recovery services, and systems for ensuring the safety of industrial facilities are being created.
2014
Financing of the "112" system will be reduced by almost 2 times
The Russian government will almost halve the amount of funding for the federal target program (FTP) to create a system for calling emergency services at 112. The total amount of financing of the program until 2017 will be reduced by 40% to 24.6 billion rubles compared to the previously planned 40.4 billion rubles, Interfax reported in November 2014, citing a draft government decree on the Unified Information Disclosure Portal[13]
At the expense of the federal budget until 2017, it is now planned to allocate 8.1 billion rubles, and not almost i23 billion, as previously planned. The rest of the funds will have to come from the budgets of the regions: i17.5 billion was previously planned, now the figure is 1 billion rubles less - 16.5 billion rubles.
The main changes are laid down in the last 2 years of the program. In 2014-2015, the costs of the program are planned to be left in almost the volumes that were planned earlier - 0.94 billion rubles and 0.99 billion rubles, respectively.
Medvedev distributed subsidies for the 112 system for the regions
In February 2014 , the government approved the distribution of subsidies for the implementation of FTP measures "Creation of a system for providing emergency call services at a single number 112 in the Russian Federation for 2013-2017" for the current year.
In 2014, according to the document, federal subsidies under the program totaling 553.67 million rubles. will receive nine regions: the Komi Republic, Astrakhan, Kaluga, Kaliningrad, Moscow, Novosibirsk, Oryol and Tula regions, as well as St. Petersburg.
The provision of subsidies will allow the regions to create the basic infrastructure of the 112 system: to develop and put into operation the main and reserve call processing centers of the 112 system, including the construction of premises and their equipment, the government notes.
Among the necessary conditions for obtaining a subsidy is the provision of project documentation agreed with the Ministry of Emergency Situations for the creation of the 112 system and for the creation of the main and backup call processing centers.
According to the official guidelines for the regions on the creation of the 112 system, released in 2013, call centers can be created by retrofitting existing buildings and premises in the region or by building new ones. The amount of the subsidy does not depend on the chosen option for creating centers.
It also notes that subsidies are issued to the regions in the first year of the project - to create the main call center, and in the second - to create a backup center.
The first subsidies for the regions for the creation of the 112 system infrastructure in the amount of 935.5 million rubles. the government distributed in 2013. As in the 2014 list, their recipients were then the Komi Republic, Moscow, Novosibirsk, Kaluga, Tula, Astrakhan regions and St. Petersburg. In addition to them, the Republic of Tatarstan and the Kursk region were also present in last year's list.
ZAO "SPHERE" announced the test of the system-112 in the Tula region
In December 2014 ZAO SFERA , it announced the completion of acceptance state tests of the segment of the first stage of the system-112 of the Tula region, which took place with the participation of representatives of the Federal State Budgetary Institution VNII GOCHS (FC) and. Ministry of Digital Development, Communications and Mass Media Russia
State tests took place from November 17 to 19, 2014 in Tula and 17 municipalities of the Tula region. During the work of the state commission, a check was carried out on the correct operation of the emergency call system at a single number "112." In addition to technical parameters, the effectiveness of the actions of the system-112 employees in normal mode, as well as the availability of the necessary operational documentation, was assessed.
According to the results of the work of the state commission, it was recognized that the first stage of the system-112 of the Tula region meets the requirements of the technical assignment, as well as the methodological recommendations of the Russian Emergencies Ministry.
Fedorovich Daniil Mikhailovich, head of the 112 Service of the Tula Region, assessed the work done by the employees of SFERA CJSC: "We became the first region that was not part of the pilot zone for the launch of the 112 system, but nevertheless made significant progress in the implementation of the project. The State Commission recommended taking software and hardware tools and data transmission channels of the first stage of the system-112 of the Tula region into constant operation. In my opinion, this became possible thanks to the correctly chosen project performer. The specialists of ZAO SFERA have the necessary level of expertise and qualification, which makes it possible to implement such a large-scale and significant project for the entire region. According to external experts, the emergency response system created in the Tula region is one of the most modern existing in the country at the moment. "
Alexander Aleksandrovich Bodrov, General Director of ZAO SFERA: "Within the framework of the project, an automated system was created that allows you to solve the problems facing various services involved in responding to an appeal by number" 112 "in an optimal way. We are proud that in most of the region, the 112 system was created in less than a year. Currently, work is underway to complete the second stage of the 112 system of the Tula region. We expect the system to be finished in the coming months.'
Thanks to the 112 system, residents of the Tula region will be able to use the single number "112" to call emergency response services.
Voskhod will develop requirements for the construction of a federal location infrastructure within the framework of System-112
Ministry of Communications of Russia signed a contract with the Research Institute in the fall of 2014 Rising for the implementation of research work on the development of requirements for the construction, management, organizational and technical functioning, conditions of interaction, operation and financing of the federal location infrastructure (FIOM) as part of the creation and development of the 112 System.
The contract price amounted to 7.6 million rubles, with an initial (maximum) cost of 8 million rubles. The contract is valid until December 31, 2014.
The tasks of the contractor include determining the requirements for the construction, management, organizational and technical functioning, the conditions of interaction, operation and financing of the FIOM within the framework of the creation and development of the 112 System, the development of a draft concept of the federal infrastructure for determining the location of the user's terminal equipment, who initiated the call to Sistema-112, as well as the development of the draft terms of reference for the development of the technical design of the federal infrastructure for determining the location of the terminal equipment of the user who initiated the call to Sistema-112.
In addition, the contractor will have to define a list and develop draft regulatory legal acts that ensure the construction and operation of the FIOM.
2013
Approval of the federal target program of the "112" system for 2013-2017
In March 2013, the government approved the federal target program "Creation of an emergency call system for a single number" 112 "for 2013-2017. The total amount of its funding for this period should amount to 40.4 billion rubles. from the budgets of various levels, of which 22.9 billion rubles. falls on funds from the federal budget.
According to the program plan, in 2013 the 112 system should be implemented in three constituent entities of Russia, in 2014 - in six, in 2015 - in two, in 2016 - in five, and in 2017 it should be launched in the remaining 67 regions.
For the construction of emergency call centers during the implementation of the program for subjects, subsidies are assumed, the amount of which may vary depending on the amount of funds that the subject is ready to invest in the project.
Federal customers under the program are steel, the Ministry of Ministry of Digital Development, Communications and Mass Media Emergency Situations, Ministry of Health as well as the MINISTRY OF INTERNAL AFFAIRS FSB.
The authorities will regulate the payment of calls in the "112" system
A number of changes are being prepared to the regulatory legal acts necessary to put into effect the emergency call system at the single number "112," Dmitry Kostrov, deputy director of the department for regulating radio frequencies and communication networks of the Ministry of Telecom and Mass Communications, told TAdviser in early October 2013.
A significant part of them affects interaction with operators within the project. It is possible to establish communication channels for processing emergency calls from a technical point of view, Kostrov notes, but one of the key unresolved issues, for example, remains the issue of paying for such calls.
"For the citizens themselves, the call to the 112 service is officially free, it is assumed that the subject pays for it. At the same time, it is not very clear - if this is a local call, then this is one amount, and if it is long-distance, then the amounts are completely different, - explains the representative of the Ministry of Telecom and Mass Communications. "The question also arises about paying for a callback made after receiving a call from a subscriber"
As an example of changes in the regulatory acts under work, Kostrov cites the introduction of obligations for long-distance/international operators to show the result of joining emergency call services nodes. Previously, this only concerned local affiliation.
It is planned to determine the procedure for the maximum prices for the interconnection service, for which it is necessary to make appropriate changes to the government decree on state regulation of prices for interconnection services and traffic transit services provided by operators.
In addition, the authorities expect to consolidate at the legal level the obligation of operators to provide a call back to the subscriber within the framework of the "112" system.
According to Dmitry Kostrov, a total of about 47 draft changes have been prepared, the most important of which are planned to be published for public discussion by the end of November 2013, and by the end of the year to receive the opposite. communication
2012
The Government of the Russian Federation approved the concept of creating the 112 system
The Russian government approved in May 2012 the Concept of a federal target program for creating an emergency call system for a single number 112 for 2012-2017. The result of the program should be to strengthen national security and increase the well-being of Russian citizens.
In accordance with the approved document, the state customer-coordinator of the creation of System-112 has been determined. MINISTRY OF EMERGENCY SITUATIONS OF THE RUSSIAN The amount of funding from the federal budget will amount to almost 23 billion rubles. As part of the program, it is planned to create the necessary information and communication infrastructure, develop technical solutions, train personnel, and equip GLONASS emergency transport with navigation equipment. Full-scale deployment throughout the country is expected to be completed by 2017.
The main goal of the introduction of the System-112 is to provide round-the-clock information interaction between duty dispatch services of municipalities and emergency services. As a result of the implementation, the response time to accidents and emergencies is expected to be reduced by 15-25%, and the number of dead and injured - by 7-9%.
Consortium of NVision, NIS, Sphere, Proteus, IskraUralTel and Rostelecom
On May 15, 2012, representatives of Communication CJSC, NVision Group OJSC Navigation and Information Systems ZAO, Sphere LLC NTC and Proteas CJSC signed IskraUralTel bilateral cooperation agreements with OJSC "" at the exhibition "Expocom. 2012 From Rostelecom this day on, the companies will jointly develop a single "System 112" nationwide.
NVision Group is a leading Russian integrator and developer of Sistema 112. The Company has unique expertise in the design and practical operation of the System and its components. Combining these developments, as well as the experience of four other project participants on the Rostelecom technological platform, will allow in a short time to create a single "System 112" for the whole of Russia. The signing of the agreements is a logical continuation of the efforts of OJSC Rostelecom to create a consortium of cloud service developers for subsequent placement on the National Cloud Platform of O7.
The Systems 112 project is being implemented at the unique computing and telecommunication capacities of Rostelecom and is one of the innovative services of the O7 National Cloud Platform - O7.112. The main advantages of using the distributed data processing platform are the high speed of deployment by reducing the time spent building a data center, purchasing and installing equipment, as well as seamless integration of regional components and the possibility of elastic increase in capacity. In addition, according to expert estimates, the cost savings for creating and operating a system using a "cloud" infrastructure are up to 45%.
2011
Deputy Prime Minister Sergei Ivanov: 112 implementation disrupted
At a meeting of the government commission on transport and communications in 2011, Deputy Prime Minister Sergei Ivanov said that the creation of an emergency call system for a single number "112" in Russia was actually disrupted.
He recalled that back in 2009, this system was to be implemented in 20 regions, and in 2010 on the territory of 44 constituent entities of the Federation.
"In fact, we have single and pilot projects of the system functioning," Ivanov stated. "The implementation of the action plan for the implementation of the concept of creating the 112 system has actually been disrupted."
The deputy chairman of the government noted that despite the signed concept back in 2008, it took two and a half years to distinguish between the powers of the Ministry of Emergency Situations and the Ministry of Communications.
At the same time, he stressed the need to speed up work on the creation of duty dispatch services of the executive authorities of the regions and unified duty dispatch services of municipalities. In the future, according to him, after a certain period of full functioning of the system in Russia, the issue "On the creation of a legal entity with preferential state participation to manage this system" will be considered.
Ivanov recalled that in addition to the existing fire service, police, ambulance and gas network, the 112 system will also combine the created emergency response service and the Anti-Terror service.
Localization of Slovenian equipment production
The program of implementation of the Memorandum between the Government of the Russian Federation and the Government of the Republic of Slovenia on important projects to expand bilateral economic cooperation, approved on February 16, 2011. provides for cooperation, within the framework of the Sistema-112 project, from the Slovenian side d.o.o. Iskratel, and with the Russian IskraUralTEL CJSC, with the support of the Ministry of Emergency Situations and the Ministry of Communications and Mass Media of Russia.
The above document confirmed the previously chosen course on the localization of production and the transfer of innovative technologies, within the framework of which IskraUralTEL CJSC received intellectual property rights to technological and design documentation, as well as software included in the complex solution "Sistema-112." This allows the company to produce, adapt to customer requirements, upgrade and provide long-term support for the proposed solution on its own production base.
IskraUralTEL CJSC offers a technical solution based on the experience of implementing Sistema-112 in the EU countries, taking into account the peculiarities of Russian telecommunication networks, regulatory requirements and ensuring:
- creation of call processing nodes of emergency and operational services (EEPC) for telecom operators;
- creation of call processing centers (CCM) of unified duty dispatch services (EDDS) of municipalities;
- custom development and adaptation of application software for interaction between public communication network segments and EDDS and DDS workstations.
PO Research Institute "Voskhod" and an experimental zone in the Kursk region
Software for the introduction of emergency calls in Russia through a single number "112" is ready for replication throughout the country. ITAR-TASS reported this in May 2011 in the press service of the Ministry of Communications.
The specialists of the FSAU NII Voskhod developed the necessary software solutions for the implementation of a pilot project in the Kursk region, where the 112 experimental service zone has now been created. "These decisions are ready for replication throughout the country," the Ministry of Telecom and Mass Communications said. They stressed that the Ministry of Communications is responsible only for the telecommunications component of this system, that is, "for the ability to provide everyone in the Russian Federation with access to this system through channels and communication lines." In December 2010, the Ministry of Emergency Situations was appointed coordinator of the creation of the 112 Unified Dispatch Service in Russia by presidential decree.
"The problems of creating the 112 system are not only and not so much in engineering solutions as in organizational measures related to the participation of a large number of federal executive bodies and governing bodies in the regions", the Ministry of Telecom and Mass Communications noted, adding that now the department, along with other interested executive bodies, is participating in the preparation "a conceptual document that defines the principles of creating, and the main function of such a complex system."
At a meeting of the government commission on transport and communications on May 20, Deputy Prime Minister Sergei Ivanov criticized the progress of this project, saying that the creation of an emergency call system by a single telephone number 112 in Russia was actually disrupted. He recalled that back in 2009, this system was to be implemented in 20 regions, and in 2010 on the territory of 44 constituent entities of the Federation. The deputy chairman of the government noted that despite the signed concept back in 2008, it took two and a half years to distinguish between the powers of the Ministry of Emergency Situations and the Ministry of Communications.
The Ministry of Emergency Situations assures that the creation of the 112 service will be completed within a few years. In the meantime, for communication with emergency services, you will have to dial short numbers: 01 - for the fire service, 02 - for the police, 03 - for the ambulance and 04 - for the gas service. The Ministry of Emergency Situations reported that unified dispatch services are already working in Kursk and Tatarstan, their creation in the Pskov and Sverdlovsk regions is nearing completion.
The creation of an emergency call system on a single phone "112" will be completed within a few years. This was announced by the head of the Information Department of the EMERCOM of Russia Irina Andrianova, answering the question of ITAR-TASS about the breakdown of the timing of the creation of the 112 system. "Planned, this work will be completed within a few years," she said.
Andrianova recalled that the coordination of the creation of the Unified Dispatch Service "112" in the Russian Federation was entrusted by Decree of the President of the Russian Federation to the Russian Emergencies Ministry on December 28, 2010. "It is from this moment that the Ministry of Emergency Situations is engaged in the coordination of this work. Earlier, this was entrusted to the Ministry of Communications, "she said.
According to the representative of the Ministry of Emergency Situations, during this period/from December 28, 2010 - approx. TASS/the Regulation/on the creation of the 112 system/, the concept and the Federal Target Program, which is under consideration by the government, was prepared.
The representative of the Ministry of Emergency Situations noted that the "112 system" has already been created in several constituent entities of the Russian Federation, its financing is carried out both from the federal budget and from regional ones.
"Unified dispatch services work in Kursk and Tatarstan, their creation is nearing completion in the Pskov and Sverdlovsk regions. In the near future, work will begin in the Arkhangelsk region, "Andrianova clarified, noting that" the list of subjects of the Russian Federation will only increase. "
The representative of the Ministry of Emergency Situations said that the Ministry of Communications and Mass Media carried out only technical work. "For example, numbers starting with" one "were released in Moscow," Andrianova explained.
The work on the introduction of the 112 system is difficult, since it is necessary to combine the dispatch services of three departments at once and train specialists, she concluded.
"Stins Coman" won the competition for the implementation plan 112
In August 2011, Stins Coman won a competition for the development of system and technical solutions and a feasibility study to create an emergency call system through a single number "112" using GLONASS resources.
The Federal Target Program (FTP) for the creation of the "112 System" in all constituent entities of the Federation comes into force in 2012, while in August 2012 the preparatory stage is underway. During it, work should be carried out to assess the readiness of the constituent entities of the Federation for the deployment of the "112 System," technical solutions for the system and a plan for its implementation in Russia should be developed. To solve these problems, the company "Stins Coman" was chosen. The company's specialists will also develop a system implementation plan and working documentation for the pilot point that selected the Krasnodar Territory.
During the implementation of the federal target program, funds will be allocated for the implementation, purchase of equipment, software, creation of workplaces, allocation of communication channels, organization of interaction between services, organization of a single information space of all systems.
NIS GLONASS - won the competition for a typical project
In September 2011, the Federal Network Operator NIS GLONASS was recognized as the winner of an open competition held by the Ministry of the Russian Federation for Civil Defense, Emergency Situations and Disaster Response (EMERCOM of Russia) to develop a standard draft emergency call system using a single number 112 ("System-112") for the constituent entities of the Russian Federation. Within the framework of the contract, a technical project will be developed to create a "System-112" in the constituent entities of the Russian Federation, which provides for its integration with the ERA-GLONASS emergency response system and other systems based on GLONASS technologies .
2010: Ministry of Emergency Situations - Coordinator of the Federal Target Program
Coordination over the implementation of the federal target program in accordance with the Presidential Decree of December 28, 2010 No. 1632 "On Improving the Emergency Call System in the Russian Federation" is entrusted to the Ministry of Emergency Situations.
Why do I need a 112 system?
The creation of a single call system for the operational service 112 is extremely necessary, since if a person is in a crisis situation, he must know one call number of the duty services - "112." It can be called from any mobile phone.
Prior to this, the short numbers "01" of the fire service, "02" of the police, "03" of the ambulance and "04" of the gas service could only be dialed from a landline, but not from a mobile.
"System 112" is a complex of software and hardware designed for automated processing of an emergency call by a single number "112." The system involves the creation of a single number for the appeal of the population in the event of an emergency (not 01, 02, 03, etc., but a certain analogue of 911 in the United States), ensuring external control over the actions of emergency services, interdepartmental coordination, creating data centers from all critical facilities, monitoring and collection of statistics on emergencies.
The automated system shall:
- Accelerate the response and interaction of operational services in emergency situations,
- allow for a single information space for response services,
- allow to increase awareness of the population about the occurrence of emergencies, methods of protection and safety measures,
- reduce the costs of emergency prevention and response activities.
The system will include capabilities such as determining the subscriber number, restoring communication in the event of a connection interruption, notifying the population and organizing through different communication channels, recording conversations, listening and visual monitoring of operator actions, maintaining statistical information, etc.
"System 112" is a geographically distributed information system and combines, on the basis of unified duty dispatch services (EDDS) of municipalities, duty dispatch services (DDS) of the following emergency operational services:
- fire service;
- emergency response service;
- police service;
- emergency medical services;
- emergency service of the gas network;
- Antiterror service and other operational services.
How the 112 system should work
The operation of the "System 112" will be organized in this way: the incident message is received at the call center 112, or at the DDS of one of the emergency services included in the System 112. Further, in the automated mode, the operator enters the basic characteristics of the incident into the database, transmits them to the DDS as intended, monitors the response to the incident, analyzes and enters into the database the information obtained from the response results,, if necessary, clarifies and corrects the actions of the involved DDS and informs the interacting DDS about the operational situation, the measures taken and implemented. During and after the emergency response to the received call or message, the DDS must record information on the measures taken in the System 112 database.
The creation of an emergency call system for a single number 112 is being implemented in accordance with the Decree of the Government of the Russian Federation of 16.03.2013 No. 223 "On the federal target program" Creation of an emergency call system for a single number "112" in the Russian Federation for 2013-2017 "(" Program-112 "). The main document defining the purpose of Sistema-112 is the Regulation on System-112, approved by Decree of the Government of the Russian Federation of November 21, 2011 No. 958. According to this document, "Sistema-112" is intended for information support of unified duty dispatch services of municipalities.
eCall (emergency call) in Europe
Main article: eCall (emergency call)
eCall ("emergency call") - an automatic automotive emergency warning system developed by the European Union in case of accidents. The eCall system allows the minimum set of data to be automatically transmitted to a pre-programmed emergency number. This set includes information about the time of the accident, the exact location of the vehicle, the last direction of movement, as well as the registration number of the car and how the eCall system was activated - automatically or manually. After transmitting the minimum set of data, the system establishes a voice connection with which the driver can directly talk to the emergency dispatch center.
Notes
- ↑ 112 earned a single emergency number throughout Russia
- ↑ GOST first appeared in Russia, defining the requirements for the "112" system
- ↑ Integration of ERA-GLONASS and Sistema-112 systems is ensured in 62 regions
- ↑ In the Tomsk region, System-112 will be put into commercial operation
- ↑ In 2021, Sistema-112 will be launched in all regions of Russia
- ↑ System-112 of Karelia will be combined with the Arkhangelsk, Murmansk and Vologda regions
- ↑ The capabilities of "System 112" are used to combat the spread of coronavirus
- ↑ "Rostelecom" will improve the System-112 in Chukotka
- ↑ System-112: an analysis of budget expenditures for 2013-2017
- ↑ [http://government.ru/docs/22468/ of Ministers
- ↑ distribution of subsidies for the creation of a system for ensuring the call of emergency services at a single number "112]."
- ↑ 12,0 12,1 [http://www.osp.ru/news/2015/1014/13030274/. The 112 system
- ↑ Financing of the 112 system will be reduced by almost 2 times.
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