CraftTalk HR Assistant

The main articles are:

• HRM Classification
• Functionality of HRM systems
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

2024

Integration of Avito and Telegram

CraftTalk has expanded the capabilities of its HR systems for mass recruitment. Now the multifunctional AI assistant of the HR service with GPT technology, sharpened for the automation of routine operations when hiring blue collars, provides seamless integration of the Avito and Telegram services. The developer announced this on May 21, 2024.

Clients of the CraftTalk HR platform for hiring mass personnel outlined to our team the need to automatically transfer potential candidates from the Avito platform to a corporate chatbot based on the Telegram messenger, which allows the employer to implement complex scenarios for working with the candidate. We are glad to announce that this request from recruiting market professionals was fully implemented by us, - Mikhail Sbitinkov, CTO of CraftTalk, spoke about the essence of the functionality.

Thanks to direct integration, there is no need to use the intermediate transfer of a candidate to the WhatsApp messenger. Thus, the employer, when automatically moving from Avito to Telegram, receives quick contact with the candidate, while preserving all previously received information about him from Avito. The employer's chatbot can immediately begin the necessary communication according to the most suitable scenario, for example, primary testing or answers to routine questions about a job. AI assistant from CraftTalk will be able to share infographics in the form of a picture or other information file with the candidate, process documents from the applicant and bring him to the final interview with the specialist. The company noted that communication in Telegram allows HR services to work out in more detail and comprehensively the tasks of mass recruitment of personnel, where recruiters have to look at and conduct interviews on a huge number of resumes on a daily basis in order to close the staff turnover.

It is to solve the problems of hiring and accompanying mass personnel that the CraftTalk HR platform with a built-in AI assistant and GPT technology functions is sharpened.

The AI assistant from CraftTalk closes tasks such as:

• Creating a database of resumes according to the necessary criteria from open sources (for example, it will fill out the candidate's questionnaire when he responds to a job advertisement on the job site (HH.ru, Superjob.ru, Avito.rabota, etc.);
• Dropping the resume from the base according to the necessary criteria;
• Communication with selected potential employees through channels convenient for companies: messengers (WhatsApp, Telegram, Viber) or social networks ( VK ). Immediately finds out whether the vacancy is relevant for each of them and will conduct an initial questionnaire;
• Providing the candidate with comprehensive information on the vacancy and answering the most common questions;
• Conduct initial testing of the employee;
• Subsequently, the tasks of ondording and adaptation, training and testing of knowledge;
• Performing exit interview tasks and more.

The functionality of the solution is built-in functions of the GPT assistant, when the program not only searches for an answer to a candidate's request for the company's knowledge base, but is also able to independently generate contextual answers for the candidate, as well as prompt the correct wording to the personnel service employee for a specific request or polite response options if the candidate does not fit. Note that CraftTalk GPT does not work in open space. Generative artificial intelligence is trained on data from the company's contour and does not leave it. This model allows you to fully use the company's information and not worry about its safety.

According to CraftTalk statistics: the HR assistant saves up to 70% of the HR specialist's time when initially working with vacancies in mass specialties. This effect is achieved by performing routine communication operations with applicants.

A significant decrease in the workload of HR services is noticeable at the stages of onboarding and training, as well as current communication on such issues as: providing certificates, processing questions on current vacations and other mandatory informing of employees.

Presentation of AI Assistant for Human Resources

CraftTalk has developed a multifunctional AI assistant for human resources using GPT technology based on its own platform. The Skolkovo Foundation announced this on March 19, 2024. Thanks to the neural network, the platform is able to respond to requests from candidates from the knowledge base and independently formulate contextual answers. The HR assistant will help automate routine operations when hiring blue-collar workers.

The functionality of the new HR assistant helps with solving many problems, ranging from creating resume databases according to the necessary criteria from open sources, ending with onboarding, adaptation, training and knowledge testing, as well as closing exit interviews and many others. According to the Skolkovo resident, an HR specialist will be able to save up to 70% of the time thanks to an HR assistant when initially working with vacancies in mass specialties.

The routine operations of HR specialists in communication with potential employees imply significant time costs, and thanks to the HR assistant, a significant reduction in the time for completing such tasks is achieved. Saving time also goes through the stages of onboarding, training, ongoing communication on issues such as the provision of certificates and other mandatory informing of employees.

The problem of staff shortages is especially felt in the field of mass professions, such as courier, worker, cashier, warehouse employee or point of issue of orders. Therefore, the personnel services of large companies have to look at a huge number of resumes on a daily basis and conduct dozens of interviews to close the turnover of staff. It was to solve this problem that the CraftTalk team created a new product - an HR assistant using artificial intelligence technologies, - said Mikhail Sbitinkov, CTO of CraftTalk.

The CraftTalk AI platform, developed by a Skolkovo resident, not only provides information to candidates about vacancies, but also answers frequently encountered questions, conducts primary questionnaires and testing of employees. In addition, among the additional capabilities of the HR assistant when working with queries are recommendations for correct wording based on GPT technology. For example, if a candidate does not fit, a personnel officer can quickly choose several options for a polite answer.