Croc: Complex portfolio of crisis response solutions

2020: Presentation of a complex portfolio of crisis response solutions

On May 8, 2020 IT- the company CROC announced an anti-recessionary solution package for a business output from the stagnation caused pandemic. The portfolio included services both for operational recovery after self-isolation, and for maintenance of business results of the companies whose rapid growth began in the period of a pandemic. Modern IT solutions will help to organize comfortable work for the employees remaining in a remote format, to reduce capital costs of IT, to increase efficiency of key processes and to be protected from threats of information attacks.

At the beginning of May, 2020 a number of the countries mitigated the restrictive measures entered against the background of a pandemic. Business gradually recovers from catalepsy – there comes a postkoronavirusny era when the companies and society continue to function already in the current realities. For recovery from the crisis the CROC IT company developed a solution portfolio for recovery of business from effects of a pandemic and preserving of the quality level at sharp scaling. The portfolio includes four blocks of business challenges: preserving of a part of employees on the remote mode; optimization of all costs; risk reduction; increase in efficiency and growth rates. In total the company proposes more than 25 solutions for recovery and increase in growth rates of business. As well as in case of a solution portfolio for remote work, announced at the end of March, most the services is deployed remotely in the minimum terms.

We collected in an anti-recessionary portfolio of the solution which help the companies to be rebuilt under modern realities, to reduce costs and to save frame of a command minimum loss to undergo crisis. In it and solutions for effective remote work, and robotization of a part of processes, their transfer to an electronic form. Such implementations require time and reorganization of many processes therefore we unrolled the most part of a command to help clients to make it most quickly, - says Valentin Gubarev, the director of the department of computing systems of CROC IT company

We leave a part of employees in a remote format

According to a research of service for personnel recruitment of "Работа.ру", a third of Russians would like to alternate office and remote work after canceling of the mode of self-isolation, and 20% said that they would continue to work in a remote format. Experience of two months of "udalenka" showed that, first, many employees, working out of office, do not lose the efficiency, and secondly, keeping of remote workers costs to the companies cheaper, than offline employment.

In the current economic conditions there is an opportunity to translate some employees to work from the house, reducing costs for physical jobs and IT infrastructure. During the work in a remote format it is necessary to provide secure access of users to resources of the company. CROC provides to the organizations which are forced to recover business from effects of a pandemic a number of solutions on ensuring remote work: a remote workplace using protected two-factor authentications; monitoring of working time; online platforms for personnel training; to the analyst of a talk of employees (observance of scripts is estimated, it is applied generally c call centers).

Such services as workflow automation, control of privileged users and also corporate online training which is provided on a subscription will be useful to maintenance of growth of business.

Reduction and cost optimization

Dollar rate increase, the mode of self-isolation and pandemic of a coronavirus forced many companies to review the expenses including IT budgets. Now it is very relevant to analyze possibilities of cost optimization on support and updating of IT infrastructure taking into account preserving of high performance of systems. For this purpose it is necessary to carry out the infrastructure assessment in terms of the equipment, a technical maturity and security. The following solutions of CROC IT company can help with it: assessment of transition to model of outsourcing of IT infrastructure, audit of transition of program infrastructure to Open Source of the solution, automation system of personnel recruitment and others. As a result understanding of technical development of the company taking into account the strategy of business and current costs on IT forms.

Increase in efficiency

For the companies whose the number of clients and order amount began to grow sharply the quality improvement of the provided goods and services will become the priority direction. In the conditions of rapid growth of business the load of call centers increases, business processes slow down, work performance falls. The solution portfolio for business growth will help to save and increase the high level of efficiency, namely: automation of customer service / the system of outgoing call, flexible infrastructure using contact centers, the complex analysis and process optimization of development. Services build target development process, testings, deployment and other routine processes. In turn it increases release speed ten times, security and fault tolerance of processes and also provides digitalization of processes of providing resources and transparency of management for business.

Risk reduction

Due to the lack of the business continuity plan many companies could not react quickly to promptly changing conditions that caused idle times in work. In addition, in crisis situations the probability of emergence of incidents regarding information security which lead to leak of sensitive data increases, cause a loss to reputation of the company and involve financial losses for business. For prevention of similar negative cases of CROC provides technologies as for the recovered, and growing business. For recovery from the crisis the round-the-clock monitoring of incidents of information security and plan development of ensuring business continuity, and for growth services for optimization of work of the website and prevention of the computer attacks are offered.