Crossroads: Una Mobile Assistant (Una)

Main article: Mobile applications

2024: Launch of the employee app

The Perekrestok retail chain has launched a mobile application for retail employees in order to improve operational efficiency. UNA Mobile Assistant (UNA) combines tools and services that a supermarket employee uses every day in a single digital circuit. The application is the own development of specialists from Kh5 Tech and Perekrestka . The company announced this on September 10, 2024.

UNA will be available to all supermarket staff. You can install it on your own mobile phone. As of September 2024, the application is deployed throughout the retail network at individual mobile supermarket terminals. Plans - create a unique digital role for each retail employee with a set of necessary functions and tasks. The UNA name reflects the unity of the digital solution tools for effective supermarket management.

The mobile assistant gives the user access to task planning, prioritization and detail based on the results of execution. The system will mark urgent, show progress and statistics, as well as key metrics and indicators for the supermarket, the profile of the retail facility and the team. In addition, the application is equipped with wide functionality: price verification, verification of shelf life and availability of goods, demonstration of interactive planograms with the location of products, display of the print queue of price tags. One of the important elements is a universal bar code and QR code scanner, which itself understands what the user is scanning, and thanks to this, the employee does not need to go to other interfaces.

Testing of this application by the pilot group showed a significant increase in operational efficiency - plus 12%, a decrease in losses - up to 15%, the discipline of working out tasks - plus 25%.

Within the framework of the vector for client-centric and technological leadership, we have developed a multifunctional application - our internal super-up. It will allow our retail network to become even more efficient, and employees to work with maximum convenience and speed. When creating UNA, we adhered to three key principles: simplicity, convenience and efficiency. By increasing the responsiveness of interested participants, we are improving the work in the complex. The application will allow us to get away from multi-portality, and will also offer the employee the optimal experience, which in turn will contribute to unlocking the potential of the entire team. UNA is an important step in store management, with the help of it we will create a supermarket of the future, "said Alexander Chukhontsev, director of business support and efficiency of the Perekrestok retail chain.

The UNA mobile assistant is designed with feedback from employees and best practices in the market, such as gamification, to increase user engagement and interest. The application has a clear design and intuitive search. Perekrestok plans to continuously develop a super-app, equipping it with single-window capabilities for all the store's operational tasks.