EAIST (Unified Automated Trading Information System of Moscow)

The EAIST is the backbone of the capital's ecosystem of state and municipal procurement. With its help, the transparency of procurement processes is increased, the fulfillment of the terms of contracts is monitored, the preparation and conduct of purchases for the needs of the capital is optimized. For example, for metro constructions hospitals stations and the implementation of other significant projects aimed at improving the quality of the urban environment. In addition to customers, Governments of Moscow municipal city institutions, joint-stock companies and funds of the capital are also connected to the EAIST.

Moscow Supplier Portal

Main article: Moscow Supplier Portal

2025: Development of the Moscow State Order System - Digital Strategies and Robotization

The system of state order of Moscow will develop on the basis of digital strategies and robotization of processes. Artificial intelligence technologies are actively used to predict the timing and volume of customer needs. Robotization will be one of the key areas in improving the operation of the capital's contract system in the coming years. This was announced by the head of the Moscow City Department for Competitive Policy Kirill Purtov in Sochi on October 2, 2025.

According to the portal of the mayor of Moscow, the introduction of robotic processes will increase the effectiveness of procurement procedures. The optimal distribution of the load on contract specialists will be possible thanks to automation. In 2025, the total volume of the state order of the capital will already exceed ₽1,3 trillion. The indicator makes the capital's contract system an important mechanism in the Russian economy. The scale of procurement requires the introduction of advanced technologies to effectively manage processes.

Digital strategies and robotization: how the Moscow state order system will develop

Kirill Purtov emphasized the importance of developing the supplier portal. The site is designed for small volume purchases. The resource helps customers to quickly receive high-quality goods and services at optimal prices. Suppliers from different regions of Russia are developing their business through the portal. Access to the interregional market becomes available for companies from remote areas. Krasnoyarsk Territory recently connected to the portal. The connection expands the possibilities for interaction between the subjects of the federation.

Additional services based on artificial intelligence are being actively implemented on the supplier portal. Neural network algorithms help suppliers fill out product cards. Automatic description generation saves users time. The smart chatbot answers common procurement questions around the clock. The virtual assistant unloads support operators from routine requests. Simplification of processes helps to increase the number of system participants. The quality of communication between customers and suppliers is improved by digital tools.^[1]

2024

Transfer of the procurement system from Oracle to PostgreSQL for 1.3 billion rubles

In September 2024, it became known about the beginning of the process of modernization of the Moscow procurement system, within the framework of which import substitution of a foreign one is provided. In software particular, the GKU "Infogorod" will be replaced the Americandatabase management systems Oracle with a domestic one. PostgreSQL The total cost of work is estimated at ₽1,3 billion.

According to the CNews city's Department Moscow for Competitive Policy, on September 5, 2024, announced a tender for these works. Applications for participation in the competition are accepted until September 23, and the name of the winner will be announced on September 30, 2024. The performer will not only have to modernize the software, but also connect several subsystems to PostgreSQL. The contract with the contractor will be concluded for two years, during which he is obliged to maintain the system in working order.

The Unified Automated Trading Information System (EAIST), which is the main tool for public procurement in Moscow, will also be improved. The system provides a wide range of functions - from procurement planning to quality control and compliance with all regulatory requirements. It is important to note that all processes in the EAIST fully comply with federal and regional laws, as well as integrate with a single information system in the field of procurement.

The main objective of the modernization is to increase the efficiency and transparency of procurement procedures. Among the planned updates are the introduction of new functions, such as accounting for interchangeability of drugs, and the refinement of existing subsystems, for example, a search subsystem, which will become more convenient and intuitive. The work will be carried out in nine stages, including the modernization of the Electronic Store subsystem and the News module, which are currently working for Oracle.^[2]

AI helps to solve the issues of users of the capital's public procurement system EAIST

The Unified Automated Trading Information System of the city of Moscow (EAIST), which is used to conduct all purchases of the city, has introduced an intelligent assistant with artificial intelligence. It answers common user questions and helps them throughout the procurement lifecycle. This was announced by the Department of Information Technologies of Moscow (DIT) on August 20, 2024.

More than 10 thousand users work in the system every day, and the number of calls to technical support reaches 1.5 thousand requests. Thanks to an assistant with artificial intelligence, users can quickly get answers to frequently asked questions, and support specialists are connected to solve more narrow-profile and non-standard requests that require more attention, time and knowledge. As of August 2024, the neural network knowledge base contains almost 1.7 thousand answers to common questions related to the work of the EAIST, and continues to be trained based on the answers of technical support operators to user questions, - said Roman Urnyshev, deputy head of the Moscow City Information Technology Department.

Municipal city institutions, joint-stock companies and funds of the capital are also connected to the EAIST - more than 3 thousand organizations in total.

More than 550 thousand calls are received by the support service per year, of which more than 60 thousand are consultations. Developing the urban procurement system, we strive to reduce routine operations, and do not forget about technical support. The intellectual assistant allows you to free up more than 5 thousand hours of work of support specialists, redistributing them to analyze complex technical problems, and reduce the consultation period to a few seconds, "said Yevgeny Danchikov, Minister of the Moscow Government, Head of the Main Control Department of Moscow.

Technical support may be required at every stage of the procurement lifecycle - from the preparation of documentation to the signing of closing certificates. The quality and speed of responses received can be key to meeting regulatory deadlines set by law. Thanks to the automation of user consulting, as early as August 2024, an electronic assistant finds an answer to 10 percent of requests. It accesses the EAIST knowledge base and helps users with requests related to routine operations and the most frequently asked questions about working with the system. This allows operators to pay more attention to appeals that require a more targeted approach. It is planned that the further development of the intellectual assistant will allow the provision of automatic consultations in 30 percent of cases.

Users of the EAIST system are advised and accompanied by experts from the Moscow City Department on competitive policy. As the head of the Moscow Department of Competition Policy Kirill Purtov noted, the introduction of a chat bot contributes to improving the quality of the EAIST Technical Support Service - the waiting time for a response to a request is reduced, the quality of information submission is improved, the role of the human factor is reduced. Taking into account this positive experience, it is planned to extend solutions using artificial intelligence to other areas of the procurement process, in particular, to small-volume purchases on the Supplier Portal, as well as forecasting and robotization of procurement formation according to repeated customer needs.

The city continues to implement one of the key principles of operation - customer focus and convenience of services for customers. The use of neural networks to optimize the operation of technical support is one of the most common areas of application of artificial intelligence. For EAIST users, the intelligent assistant allows you to save time on self-search for answers in the system knowledge base, optimize work with the system for both new and experienced users, and increase the efficiency of working with procurement processes.

2019: Unified Digital Procurement Management Space is presented, integrated with "Supplier Portal"

The unified digital procurement management space, created on the basis of the Unified Automated Trading Information System (EAIST) of Moscow and integrated with the Supplier Portal Internet resource, was presented on June 7, 2019 by the head of the Moscow Department for Competitive Policy Gennady Dogtev. Read more here.

2018

Publication of the first electronic contests in the UIS in pilot mode

Customers Moscow published the first electronic contests in the Unified Information System. This was announced on July 23, 2018 by the vice-mayor of Moscow for economic policy and property and land relations. Natalia Sergunina According to her, the procedures are still being held in pilot mode, but these are real contests in which representatives of the business community can take part.

From July 1, for state customers, holding tenders, requests for quotations and proposals in electronic form is a right, and from January 1, 2019 it becomes a duty.

The first two contests in electronic form have already been announced, so market participants can study the tender documentation and start preparing the documentation, explained Gennady Dogtev, head of the Moscow Department for Competition Policy.

The massive transition of the capital's customers to the electronic format of procedures is expected in September, the head of the Department said.

In case of successful "piloting" of the project for the transfer of contests to electronic form, we plan to recommend the transition to this format to metropolitan customers in mass order from September. This will be preceded by a lot of explanatory work, which, in fact, is already being carried out through training formats and individual consultations, "added Gennady Dogtev.

90 percent of Moscow purchases converted to electronic form

"90 percent of the capital's procurement procedures take place in electronic form. In addition, "small volume" purchases have also been transferred to electronic form - the supplier portal has been successfully operating and developing in the city for more than five years. Converting the remaining ten percent into electronic form is not particularly difficult. The regional information system of the city in the field of procurement is fully ready for the changes that occurred in the contract system of the country on July 1. The changes planned by the end of the year will also be taken into account in the next updates of the Internet platform, "said Natalya Sergunina, Deputy Mayor for Economic Policy and Property and Land Relations.

The vice-mayor called the effects received by the city contract system from procurement in electronic form.

"Over the past six years, the dynamics of e-procurement in the capital has amounted to 30 percent. As a result, competition has increased - today, on average, 4-5 companies participate in electronic auctions, the decrease in the initial maximum contract price is 10-12 percent, "N. Sergunina noted.

Artificial intelligence helps protect auction participants

Machine learning technologies began to be used on." This was announced by the Deputy Mayor of Moscow for Economic Policy and Property and Land Relations Natalya Sergunina.

"The use of machine learning in electronic bidding is already yielding the first results - 73 malicious attacks have been prevented since the beginning of the year. This was preceded by a serious comprehensive modernization of the current information security system of the electronic platform, a controlling stake in which belongs to the Moscow Government, "said Natalya Sergunina.

The need to use artificial intelligence is associated with cyber threats to which financial organizations are exposed, the vice mayor said.

"The improvement of the technological base today is a challenge to the time for all financial institutions without exception, and among them the electronic platform from which electronic trading began in Russia.

The site information security system, based on modern methods of machine learning using neural networks, automatically records all incoming and outgoing requests, simultaneously separating the requests of bona fide users of the site from malicious attacks and actions of "auction robots," which are extremely popular among fraudsters and unscrupulous procurement participants, "N. Sergunina noted.

Moscow standardizes and centralizes joint procurement

Standardization and centralization of joint purchases of Moscow customers brings tangible economic effects for the capital's budget. This was announced in May 2018 by the Deputy Mayor of Moscow in the Government of Moscow on economic policy and property and land relations Natalya Sergunina during the work of the St. Petersburg International Economic Forum.

"Moscow has developed a basis for introducing rationing in the field of procurement in terms of standardizing the requirements for goods, works and services purchased by Moscow. The automated system allows you to form more than 100 procurement items in one click. By the end of the year, 70 percent of recurring urban needs will be standardized. This is necessary to form uniform procurement requirements for all Moscow customers and today it has a favorable effect on increasing competition in the field of procurement and allows you to use budget funds as efficiently as possible, "said Natalya Sergunina.

Along with standardization, the capital is actively centralizing joint purchases, the vice mayor emphasized.

"The pilot project to centralize joint procurement among city customers showed its effectiveness at the initial stage. It was important to do this not to the detriment of competition, but in order to optimize budget funds and simplify control in the organization and implementation of tenders. Among the first positive effects of the pilot project is a decrease in starting prices during centralized purchases by 10 percent. On average, five applications from representatives of small businesses are submitted for one centralized purchase, "said Natalya Sergunina.

Joint purchases among budget customers are carried out in the following items - the supply of paper for office equipment, fuel on fuel cards, drinking water, the provision of motor transport services, explained Gennady Dogtev, head of the Moscow Department for Competitive Policy.

"The centralization of joint procurement ensured a significant decrease in contract prices compared to similar purchases even three years ago. For example, in 2018, centralized procurement of motor transport services cost city customers 13 percent less than if similar services were purchased in 2014. Competition in trading allows to achieve a tangible decrease in the initial maximum prices of contracts. First, joint purchases reduce the initial price by increasing the order volume - previously, the business was reluctant to participate in the procedures due to the insignificant volume of goods or services supplied. At the same time, in value terms, such purchases do not exceed 20 million rubles and representatives of small businesses can take part in them. Secondly, the joint procurement reduces any corruption risks, the documentation is agreed and brought under one standard, "said Gennady Dogtev

Over 7 thousand questions on the work of the Unified Automated Trading Information System (EAIST) for customers of budget organizations in Moscow have been helped by a special mobile group of technical support service since the beginning of 2018.

The mobile group has been operating since November 2017 and has already proven its effectiveness, said Gennady Dogtev, head of the Moscow Department for Competitive Policy.

"About 50 visits to users of the Unified Automated Trading Information System of the city of Moscow (EAIST) have been made by a mobile group since the beginning of the year. City customers are helped online to solve issues related to working in the EAIST, eliminate and explain what the user's mistake is. On average, one consultation takes three to four minutes. For a system that employs more than 13 thousand users, this format of work is a necessity. Not always and not all problems can be solved remotely, "said Gennady Dogtev

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Information about the main user errors is posted on the system and is available for review by all registered users, Gennady Dogtev emphasized.

"The unified automated trading information system in Moscow is constantly being improved and requires certain knowledge, which, among other things, helps to consolidate the mobile group. It provides serious assistance in normalizing the work of customers. Today, 2.7 thousand enterprises and institutions of Moscow are registered in the system, "Gennady Dogtev stated

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2017

The leaders in the procurement of innovative products among the executive authorities are the departments of construction, health, information technology, transport and housing and communal services. "Open Requests" and "Sessions of Manufacturers" are important tools to stimulate demand for innovative products.

What is Open Requests? Within their framework, executive authorities are looking for innovative solutions to the current needs of the city economy. The best are implemented in. In To Moscow turn, the "Sessions of Manufacturers" allow manufacturers of innovative products and technologies not only to present their products to potential customers, but also to receive the opposite from them. communication

By October 2017, 40 open requests were made: 859 companies offered 1,051 solutions. 80 events were held for manufacturers of innovative products, at which 340 manufacturers were able to present 444 promising products or technologies.

"90 thousand contracts in the amount of 600 billion rubles conclude about 2.6 thousand customers through the regional IT platform of Moscow annually. This is 10 percent of the total volume of contracts concluded in Russia. The created control system ensures the automation of all the necessary technological operations for the placement of procurement procedures - planning, unified classification of procurement objects, price expertise, control at all stages of the procurement cycle according to unified rules, as well as the possibility of joint and centralized procurement, "said Gennady Dogtev, head of the Moscow Competition Policy Department

.

According to him, the standard procurement documentation is formed automatically, by the system itself.

"Documentation generation

is automated and covers about 51 percent of purchases today. Standardization has significant effects: the number of participants increased from 4 to 5-6, due to competition, the indicator of a decrease in the initial price of the contract at auction increased - by 15 percent or more, "said G. Dogtev.

He drew attention to the fact that during the procedure, the customer chooses products, not a supplier. "Thanks to remote impersonal participation in the auction, the customer does not choose a supplier, but products. Today, more than 80 percent of purchases are carried out in electronic form, "G. Dogtev emphasized.

He called the Moscow Suppliers Portal (zakupki.mos.ru), the navigator for the innovative capital (imoscow.mos.ru) and the Moscow Investment Portal (investmoscow.ru) as tools for dialogue with business.

"To inform business representatives, Internet resources are widely used, including targeted notification of purchases through MosRobot. 60 thousand entrepreneurs receive personal messages about published procedures. This allows them to save time searching for information and have equal access to it. Thus, the number of participants in procurement procedures is increasing, "said Gennady Dogtev

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"Moscow customers present procurement procedures" live "within the framework of the" Trading Exchange "project, where it is possible to ask questions and clarify the terms of reference, conditions for participation in the procedure," said G. Dogtev.

The introduction of standard technical specifications into the contract system will increase the level of competition at the auction. This conclusion was made by Maria Kobyakova, head of the Department for Formation and Placement of Orders of the State Committee of the Republic of Sakha (Yakutia) for Regulation of the Contract System in the Field of Procurement, following a discussion with representatives of the Moscow City Department for Competition Policy.

"Moscow experience in standardizing procurement can be safely called the driver of the development of the contract system of Russia. Firstly, the introduction of standard procurement documentation, terms of reference and draft contracts will make the contract system of the republic more understandable and comfortable for potential suppliers. Secondly, the creation of a transparent environment in the procurement sector will attract more representatives of small and medium-sized businesses. Thirdly, the standard documentation will facilitate the work of contract managers, "Maria Kobyakova emphasized

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"Moscow has standardized more than 90 procurement items and this work will definitely continue next year. The effects of standardization are indicated by the figures - the volume of purchases of Moscow from small businesses in 2011 amounted to 26.7 billion rubles. And in 2017, this figure reached 200 billion rubles, "said Alexei Danilov, deputy head of the Moscow City Department for Competitive Policy

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Notes