Fifths Program robot operator

This is the voice robot on phone which speaks with a human voice, has artificial intelligence, it is capable to replace the "living" person on phone.

At the same time processing hundreds of calls, the voice robot replaces the whole staff of operators, reduces peak loads on call center, significantly reducing staff costs.

2018

Specialists of consortium 3i Technologies 7 of June, 2018 announced that they took part in development of the program robot (Robotic Process Automation, RPA) the operator created by the company of Fifths. It is intended for acceptance and processing telephone and Internet orders in pizzerias, cafe, restaurants. After after-training the solution can be used in online stores, hospitals, clinics and other organizations.

The program robot takes orders for delivery of pizza

The program operator receives calls, distinguishes and understands the speech, in case of need asks the specifying questions. Besides, the robot in the automatic mode processes the orders issued via the website and otzvanivatsya by the specified phone, specifying and confirming information.

We created the boxed solution which can be used at any restaurant or network of institutions of public catering. The intellectual core of the solution is capable not only to recognize and understand the speech, but also in the automatic mode to send a command for execution to the relevant division of the company if it is about geographically distributed network. The pilot project was complete in one of the Ryazan pizzerias. Experience showed that implementation of the program robot allows to cut down expenses on call center operators and to accelerate order processing, so to increase income and to raise customer satisfaction services — Margarita Nazarkina, the manager of projects of the company of Fifths said.

In a system the artificial intelligence (AI) created based on technology of neuronets and machine learning (machine learning) is used. Besides, in an intellectual core the speech synthesis module is implemented. The block of speech recognition is constructed based on a cloud service 3i Speech Recognition developed 3i by Technologies.

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