IFS Field Service Management

IFS Field Service Management is the ESM solution as a part of which management of service maintenance in field conditions, management of mobile personnel and management of service maintenance.

2018: IFS Field Service Management 6

On July 12, 2018 the IFS company announced start of IFS Field Service Management 6.

The version includes the following updates:

• The updated user interface (UX): completely upgraded user interface IFS FSM 6 provides maximum 'responsiveness' and works in any browser and on any device. Has the focused on the user and intuitive templates of actions and graphic design with detailed information representation in a schedule type and charts.
• The optimized version of IFS Planning & Scheduling Optimization for management of mobile services (PSO): the solution provides to 50% performance improvement for implementation on the Microsoft Azure platform. Besides, the maximum quantity of the planned tasks in the standard dynamic scheduler (DSE) is considerably increased.
• Configurator of the next generation: IFS FSM 6 which allows customers to configure data fields, workflows and behavior of users eliminates need for expensive settings, providing big flexibility and a possibility of operational updating of settings.
• Main functional improvements: along with large changes in foundation architecture of IFS FSM 6 represents a set of the important functions and expansions promoting bigger flexibility in optimization of diagrams of task performance taking into account warranty obligations of service and to increase in convenience of using of a system.
• Possibility of more flexible choice of a configuration of the solution: both on an ownership method, and on a deployment method. The solution IFS FSM 6 can be deployed, and on the rented Microsoft Azure resources, and as provided at the request of service. Customers can pay licenses or monthly use of service for the choice.

IFS Field Service Management 6

We are glad to propose the solution IFS Field Service Management 6. This release we differentiate our value proposition even more, but we continue to give to customers an opportunity to select functions necessary for them and a method of deployment, whether it be from a cloud or locally. Option - it is always good, and with IFS clients can decide that it is important for their business. The combination of flexibility and functionality to artificial intelligence technologies and optimization and also the user interface, proves that IFS really presents on the market the most complete solution for management of service maintenance in field conditions. Mark Brewer, the CEO of IFS on global sales

The provided version will become public in the fourth quarter 2018.

2017: IFS Field Service Management 5.7

• The built-in opportunities of IoT — This version offers the built-in integration with IFS IoT Business Connector that allows the companies to use most profitable possibilities of Internet of Things by data analysis, received from attached devices, automatically turning information into the flowing and predicted actions which promote improvement of service maintenance and expense reduction.
• Upgrade of the user interface — Visual representation of the solution is completely updated with the purpose to offer users a modern and intuitive working space that along with use of IFS Lobby allows to visualize operational data in real time. The new user interface differs in convenience of using, enhanced capabilities of a configuration and tracking of flows of works and offers standard integration with Microsoft application of Skype for Business.
• Advanced functionality — Permanent investments of IFS are directed to support of mobile labor resources, including upgrade of processes of management of deliveries and warehouse stocks, purchases, structure of the products serviced in field conditions. A lot of the special technology processes including providing support of the solution of group tasks and requests for component parts, supplies and service maintenance are added.
• Intellectual service in field conditions — Great value in the updated solution is attached to gain of intelligence, from automatic detection of the status of works through geocoding, before creation of intellectual problems of collecting and timely submission of relevant information on execution of process of provision of services.
• Automatic regular update — the New model of support in IFS Field Service Management 5.7 is based on quarterly software updates. Updates are automatic, saving customers from need to implement special service packets, and allow them quicker and with the smallest costs to benefit, using new functionality of a product. Besides, many improvements are made with the purpose to reduce for customers total cost of ownership the software.

2015: IFS Field Service Management 5.6.2

On August 27, 2015 the IFS company announced improvement of the ESM product - Field Service Management of version 5.6.2.

Screenshot of application window, 2014

The solution is available to users and completions were a part of release:

• Microsoft Azure — the FSM solution functions on the Microsoft Azure platform, providing to customers independently dynamically to distribute system resources, based on their actual use. Placement of data in completely managed personal cloud (IFS Managed Cloud) allows to minimize intervention of IT services on technical support.
• Mobility — IFS complemented the software product with functions of automatic calculation of expected arrival time on the basis of data of GPS on location, the adaptive and configured reviews, forms and flows of works, creation of videos and editing images.
• Notifications and gadgets — users of mobile devices on the Android platform receive notifications on significant events now and can accept or reject the works order, using a panel of notifications of the smartphone. Notifications are available on the devices interacting with Android.
• Dynamic planning — FSM controls work of crews, loading of personnel, premises and adjacent tasks, working experience of employees, their current location and even methods of work incentives, giving ample opportunities to optimization for increase in efficiency of planning.
• Knowledge management — FSM automatically selects solutions of the designated problem in response to information entered by service staff of the customer and offers them as a possible alternative to the actual actions of the user. Solutions contain investments (the FAQ, the guides of users, etc.), office notes and synchronization with mobile devices, providing knowledge management from call center to a point of field service.