Innovation Date: Plus7 MayaK Knowledge Management System

2024

GigaChat Integration

Company Innovation date"" integrated neural network model GigaChat into a system for centralized knowledge management Plus7 MayK. Users can ask AI the assistant any question on the article of interest and quickly get a structural and logical answer. This "" was Innovation date reported on June 19, 2024.

Integration of Plus7 MayK with the GigaChat AI service will allow users to reduce time to work with large articles. Using a neural network model, you can get comprehensive answers to any questions about the selected text. For example, in an article about loans in a separate window, you can ask a question about the conditions for issuing a mortgage.

The scenario of using the service assumes that the user receives a request from the client on a certain topic and finds the necessary article in the system. To save time, instead of reading the article yourself, the user can ask GigaChat the question of interest, which will provide a short and capacious answer.

Plyus7 MayK is designed to improve the efficiency of external communications and internal corporate interactions. It is based on a constantly updated database of information and integration interfaces with external CRM services, a corporate website, chat bots, etc.

Шаблон:Quote 'author = said Director of Business Development "Date of Innovation" Denis Mikhailov.

YandexGPT Implementation

The company Innovation date"" has built neuronet YandexGPT into the system for centralized knowledge management Plyus7 MayK. Thanks to this, users directly in the system interface can make requests and process text information using generative. artificial intelligence This "" was Innovation date reported on April 22, 2024.

Plyus7 MayK is used by companies to improve the efficiency of external communications and internal corporate interactions. It is based on a constantly updated database of information and integration interfaces with external CRM services, a corporate website, chat bots, etc.

Integration of May 7K and YandexGPT allows you to automate routine processes for processing text information, freeing up time for system users for more important tasks. So, for example, a neural network can help make a brief squeeze of the main ideas from a voluminous article to form a mailing list or to create posts on social networks.

{{quote 'author = noted Oleg Hyatsintov, CEO of Innovation Date. | We see a lot of interest from customers in artificial intelligence tools. Plyus7 MayK system with YandexGPT gained access to powerful algorithmic machine learning, which expanded the capabilities of users and simplified work with large amounts of information,}}

The May 7 Plus system is available in the Yandex Cloud marketplace.

2022

Knowledge Management as the Basis for Effective Communications: MayaK Plus7 Solution Capabilities

The knowledge management system Plus7 MayaK (Plyus7 Mayak, entry in the register No. 14349 of 26.07.2022) is designed to optimize the work of contact centers, sales units and specialists "in the fields." Omnichannel access to a single, constantly updated corporate knowledge base significantly speeds up customer service and reduces errors, which increases loyalty, helps reduce costs and operating costs of the company. In addition, the knowledge management system can be used to improve the efficiency of internal communications and training of new employees. Read more here.

Availability from CloudMTS

MTS PJSC on October 31, 2022 announced that the knowledge management system Plus7 MayaK became available in the# CloudMTS cloud. Using the cloud service, the client will be able to deploy the company's knowledge base in a few clicks. This will allow you to create a single space in a short time, where all relevant knowledge will be stored in a structured form, provide employees with quick access to the current version of knowledge, simplify and speed up most business processes. The solution is especially relevant for the organization of call centers, sales departments, technical support, HR and marketing.

Our solution is relevant for any industry, including those where there is a very complex, specific terminology - for example, for banking or pharmaceuticals. In any pharmacy, hundreds, if not thousands of medicines are presented. How to find the right one among them - by trade name? Active substance? Or maybe just ask the right category in the search - for example, "painkiller"? Whatever the request, the knowledge management system will form a relevant issuance and offer exactly the drugs that are needed, and it will do it through any channel, be it a search bar on the pharmacy website, a chat bot or an internal system in which pharmacists work, - commented Pavel Likhnitsky, CEO of DIS Group.

Plus7 MayaK is easy it is integrated with corporate portals, - CRM systems, maps and navigators, electronic document flow and others. The solution is supported on//and the Russian operating systems Astra LinuxALT Linux RedOS compatible with. database PostgreSQL

It is convenient to use KMS systems to prepare answers to customer questions, train new employees, and manage projects. The advantages of working with the system in the cloud# CloudMTS - fast installation and the ability to flexibly scale the solution. For example, an administrator can first connect sales employees to the system, and later give access to technical support specialists.

We are constantly expanding our portfolio of partner solutions so that our customers can use all services through one provider. Almost half of the partner products available in the# CloudMTS cloud are suitable for any business, regardless of scale or industry. Among them is the knowledge management system Plus7 MayaK, with which you can organize the work of the contact center, increase the efficiency of the sales department and improve the quality of service, "said Anastasia Kulina, head of partner programs# CloudMTS.

Inclusion in the register of Russian software

register of Russian software Officially included low-code a platform Plus7 Forsage Platform and solution for the formation of complex structured documents and. data integration Plus7 FormIT Earlier, the MayaK Plus7 knowledge management system was also included in the registry. This was DIS Group announced on October 17, 2022. More. here

System view

The Russian the team that previously developed the knowledge management system KMS Lighthouse presented its analogue, adapted for the domestic market. The company DIS Group announced this on May 16, 2022. The Plus7 MayaK solution completely duplicates the functionality, KMS Lighthouse is supported in Russian//and operating systems AstraLinuxAltLinuxRedOS will be compatible with. database PostgreSQL DIS Group will implement the solution and implement projects.

The knowledge management system Plus7 MayaK is designed to optimize the operation of contact centers, sales departments and field force. Omnichannel access to a single, constantly updated corporate knowledge base significantly speeds up customer service and reduces errors, which improves customer experience and helps reduce company costs and operating costs. In addition, the MayaK Plus7 can be used to improve the efficiency of internal communications and train new employees. The decision has already been filed for registration with the Federal Intellectual Property Service (Rospatent).

{{quote 'author = said Pavel Likhnitsky, CEO of DIS Group. | KMS Lighthouse ranks among the world's best knowledge management systems. It is not surprising that the Israeli the company Aman Group at one time acquired the rights to this Russian development, planning to promote it to international markets. However, when the need came first, the import substitution developers decided to provide the Russian business with a completely domestic analogue of the system. Together with the development center, we "Innovation Date" are pleased to present the Plus7 MayaK solution to the Russian business, which is not only not inferior to the original version of the system, but even exceeds it in some respects - for example, compatibility with databases and based on OS ,}} Linux

The MayaK Plus7 knowledge management system fully complies with the requirements of the Unified Register of Russian Software and will be available both in on-premium format and on the platforms of Russian cloud providers, including Yandex.Cloud and DataLine.