Linkage Intelligent BI system formerly Lynkage Navigator

Main articles:

• Decision Support System (DSS)
• Call Center - Purpose, Types and Tasks
• Defining Business Intelligence
• Big Data

Linkage is an intelligent BI system that uses artificial intelligence to automate operational business decisions. The development of the WestLink group of companies is included in the register of domestic software created as part of import substitution. Contact center end-to-end control system.

2022: Linkage Platform Purpose and Composition

As of April 2022, Linkage software allows you to solve the problem of building a system architecture for working with large organization data and transfer the load of making hundreds of thousands of routine operational decisions of employees to artificial intelligence.

According to the developers, the Linkage platform consists of three basic layers (layers), which can be applied independently of each other, but together give the best user experience:

• Linkage Data Platform is a layer of system architecture for working with data, built on the open source-ecosystem Apache. The system architecture includes distributions and connectors for data collection in a single Data Lake: Hadoop, Spark, Kafka, Nifi. All technologies used scale horizontally without limitations, which allows you to store and process almost unlimited amounts of data. This platform is a versatile tool for working with large baths and building a Data Lake organization. This system software is aimed at replacing software products from Cloudera, Microsoft Azure, HDInsight, Hortonworks, MapR, Amazon Web Services, etc.
• Linkage Navigator is a logical data layer for business process setup, BI analytics, and key figure management. This application software allows you to replace systems such as Microsoft Power BI, Tableau, IBM Cognos, SAP BI, Oracle BI, Qlik Sense, etc.
• Linkage Visual - a layer for interactive visualization of data in the format of the user interface designer. This software allows you to replace systems such as Grafana, Kibana, Oracle BI Data Visualization, etc.

Linkage software allows you to solve the problem of building a system architecture for working with large organization data and transfer the load of making hundreds of thousands of routine operational decisions of employees to artificial intelligence.

2021: Lynkage Navigator Platform View

On April 29, 2021, it became known that Skolkovo residents presented a business platform that allows you to analyze the results of the employee's main performance indicators online, as well as make individual recommendations, allowing you to increase the economic performance of sales and customer service. Lynkage Navigator is an intelligent system based on predictive data analysis (IDSS). The main goal of developers is to make business decisions in the field of sales and service simple and automated.

Lynkage Navigator - Intelligent Operating Decision Support at the Contact Center

The Lynkage Navigator Intelligent System is able to combine data from multiple departments of the company in one interface, interpret it and build forecasts based on predictive analytics, and instant data transfer is the main principle of an intelligent decision system. The platform has a flexible architecture that quickly enough allows you to integrate additional options into it.

Lynkage Navigator will give each employee a specific solution and give recommendations for action based on the economic model of the process with which the platform's neural network works in real time.

Decision support tasks have been carried out before with the help of castomized, BI CRM systems, but we solved the problem at a completely different level. We allow employees and management to receive specific recommendations for their individual actions in order to improve the overall performance of the company. Any company with sales and services is interested in increasing the economic return on its own. contact centers communications banks retail insurance Operators,,,, sales and companies of the sphere are interested in our solution. I am confident that with HOUSING AND PUBLIC UTILITIES Lynkage Navigator, our existing and potential customers will be able to efficiently allocate labor resources, which will reduce costs and increase business profitability, reported in the company.

At the beginning, Lynkage Navigator analyzes the information collected from the company's corporate systems, then automatically recalculates the quantitative and qualitative indicators and builds on their basis a dynamic economic model for executing a sales plan or performing other services. In this way, the platform allows you to recommend actions, decisions and corrective actions at each point in time. The platform optimizes staff performance, freeing up productive time for higher priorities.

An employee can independently monitor the time worked, the number and quality of tasks completed, determine the implementation of the individual sales plan for the month and, accordingly, his income level - the system honestly and transparently shows the results of work and predicts the number of concrete actions to improve the personal result.

A clear interface and a minimum period of system training, visualization of performance indicators of any employee, department or regional office, prompt receipt of full and comprehensive information, ease of forecasting the implementation of the plan, as well as income level - all this allowed to increase the efficiency of employees in "sales per hour" by 28%.

The remuneration of the contact center operator increased by almost 40%, which increased motivation and job satisfaction. Now an ordinary employee seeks to increase his income, which means that the company's profit is growing.

Lynkage Navigator allows you to instantly display any planned and actual indicators for a particular day, month or year on the screen computer or (phone Lynkage Navigator can also be used on mobile devices). Predictive analytics shows the effectiveness of employee employment.

Lynkage Navigator is a development of the WestLink and Skolkovo Group of Companies. This is a finished product that makes it possible to introduce artificial intelligence into the business and thereby automate the adoption of operational and financial decisions.