Liquid Studio Accenture: Vick Golosova assistant

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• Speech technologies: on the way from recognition to understanding
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2020: Announcement of the voice bank assistant

On January 17, 2020 the Liquid Studio Accenture company reported that it developed the voice bank assistant using whom it is possible to transfer money, using oral speech, to find up-to-date information about the credits or card balance.

According to the company, on analytics, development and testing of the voice assistant by the name of Vika month was required.

Unlike normal chat-bots, the virtual assistant well understands and processes the natural speech. He was initially created with a possibility of maintenance not of linear dialogs, but human communication.

The assistant will facilitate use of the mobile banking application at the expense of a possibility of a call of voice and maintenance of dialog with it, as with the person. Arseny Kondratyev, the head of Liquid Studio Accenture in Russia told

For example, the user wants to learn when the next payment for the credit. He asks the voice assistant when to pay it for the credit. If the user has several credits, the assistant will list them and will ask to specify a payment date on that which interests him. After refining the user obtains the complete information how many and when it is necessary to pay.

Also virtual assistant will be useful if it is necessary to use banking products urgently. So far in the assistant's arsenal 4 voices, afterwards it will be possible to configure it to talk to a certain emotion and also to independently set a voice, for example, someone from the family.

Liquid Studio tells that integration of the virtual assistant into mobile application of bank is planned. He can transfer the user to the operator if the person himself will want to talk to the employee of the bank or if understands that he will not be able to solve a problem.

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