| Developers: | MCN Telecom |
| Date of the premiere of the system: | 2023/05/18 |
| Technology: | CRM |
The main articles are:
2023: Multichat Platform Announcement
On May 18, 2023, telecom operator, software developer MCN Telecom introduced a service for business clients - the omnichannel platform Multichat, which allows you to manage communications with customers simultaneously through feedback forms on the site, in social networks, instant messengers, through chat bots, etc.
As reported, business customers of MCN Telecom can use the service by connecting the Promo tariff, which is limited in validity - two weeks, but has no restrictions on the number of included subscribers and operators. Another Basic tariff assumes the possibility of saving up to 20% with an annual subscription.
The use of a multifunctional platform helps client support operators cope with a large flow of lossless requests, monitor the status of conversations with clients and redirect them to relevant specialists, as well as configure automatic responses.
Multichat provides the ability to process different types of cases and configure unique channels of interaction with different scenarios. So, in one of the channels, calls for support can be sent, in the other - requisitions for the department. sales Proposals from potential partners are collected separately. In this case, all cases are classified, they are assigned different statuses. business processes
This online platform includes opportunities for analyzing messages delivered from social networks (VKontakte, etc.) and instant messengers (Telegram, Viber, etc.) The system determines the source of the appeal and automatically sends information to the analytics services: Yandex. Metric, Google Analytics. In addition, it is possible to save user data to an address book.
Multi-chat integrates with the Virtual PBX, that is, the user automatically gains access to more than 200 functions of the MCN Telecom telecom platform, including services such as call recording, statistics on manager dialogs and calls, voice analytics, integration with CRM systems and callback, which is the most economical alternative to the 8 800 number.
Multichat comes with quick product setup and free technical support.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |