Minerva Knowledge

Main article: Knowledge Management

Minerva Knowledge (formerly Minerva KMS and Naumen KMS) is a knowledge management solution for medium to large businesses with a large number of line personnel. The system acts as a single source of information for the entire company, helping to synchronize content in external and internal sources. Minerva Knowledge provides change awareness and quick access to information through accurate search.

2023: Inclusion of Russian products for the digital workplace in the map

In June 2023, the product was included in the TAdviser card "Employee Digital Workplace 2023."

2022: Name change to Minerva Knowledge

On March 9, 2022, representatives of Minervasoft announced the change of the name of the Minerva KMS product to Minerva Knowledge.

2021: Naumen KMS и Minerva KMS

Since 2021, MinervaSoft, together with Naumen, has been developing a knowledge management system for client service under the Naumen KMS brand.

Naumen KMS is a solution for large and medium-sized companies that allows you to create knowledge bases for contact center operators and front office employees. It appeared in Naumen's product portfolio after the company acquired a stake in MinervaSoft, a Russian developer of the knowledge management system, in 2021.

The Naumen KMS solution will allow large and medium-sized companies to create knowledge bases for contact center operators and front office employees. The product helps to create a reliable and universal source of information for all employees, in which information about the company's products, services and business processes is synchronized and updated on time. With the help of the knowledge base, employees serving customers find information for consultations faster and more accurately, Naumen notes.

The system also provides the ability to inform staff about changes in Business Content and thereby keep responses up-to-date.

The developers say that the organization of knowledge work based on Naumen KMS reduces the time spent servicing client calls, almost halves the training of new employees and reduces the number of gross errors in customer consultations. And on projects, it is possible to reduce the duration of processing requests by 10% 3 months after launch.

As of April 2021, Minerva KMS, in partnership with Naumen, was supplied under the Naumen KMS brand for the client service area. For other areas, the product was supplied under the Minerva KMS brand.