Minerva Knowledge

Main article: Knowledge Management

Minerva Knowledge (formerly Minerva KMS and Naumen KMS) is a knowledge management solution for medium to large businesses with a large number of line personnel. The system acts as a single source of information for the entire company, helping to synchronize content in external and internal sources. Minerva Knowledge provides change awareness and quick access to information through accurate search.

2025: Integration with Xplain

Minervasoft and AutoFAQ have confirmed the ability to integrate the Xplain intelligent assistant with the Minerva Knowledge Knowledge system. Customers will now be able to run digital assistants based on structured and updated corporate information, which will multiply the effectiveness of AI implementation projects. Minervasoft announced this on June 3, 2025.

The combination of the multifunctional IT solution Minerva Knowledge and the methodological complex Minerva Result will significantly reduce the threshold for entering the work with AI: it will minimize the number of possible errors and hallucinations, become a high-quality and updated source of corporate knowledge and reduce the risk of unsuccessful pilot projects for the implementation of digital assistants.

Thanks to DataHub technology, Minerva Knowledge can combine any source of information in the company, including internal corporate systems, knowledge bases and other data warehouses.

AutoFAQ Xplain integrates with Minerva Knowledge as a source of knowledge - a digital assistant based on generative AI instantly provides answers from any document available in the system, and also answers clarifying questions. If necessary, the AI assistant can also add links to sources for in-depth study of the topic. This saves employees from "manual" searching for information, freeing up 3-5 hours of working time per week, and also helps to increase the relevance of answers.

Minervasoft and AutoFAQ products can run in a secure cloud or on the customer's infrastructure. These are domestic systems that are included in the Register of Russian software. They can be used by any organization.

Digital Assistants is a technology that improves employee productivity by 25% and saves 20 to 40% of your time searching for data. However, such business effects are possible if comprehensive data sources are formed in the company, - said Vladislav Belyaev, co-founder and executive director of AutoFAQ. - The introduction of the AutoFAQ Xplain digital assistant based on Minervasoft solutions will allow companies to simultaneously structure corporate data and successfully automate business processes - from employee adaptation and IT support to customer interaction.

Demand for the introduction of digital assistants is growing, but many projects do not meet expectations: AI is often wrong and hallucinating. Companies have been accumulating irrelevant information for years and thereby creating a poor-quality source of knowledge - both for the employee and for GenAI. The partnership between Minervasoft and AutoFAQ is aimed at solving this problem - the integration of our products will increase the effectiveness of AI implementation projects and eliminate the problem of incorrect answers, "said Alexey Zobnin, co-founder of Minervasoft. - We are actively working with various providers, including Naumen and other teams, and are open to cooperation with the developers of LLM models and neural networks.

2023: Inclusion of Russian products for the digital workplace in the map

In June 2023, the product was included in the TAdviser card "Employee Digital Workplace 2023."

2022: Name change to Minerva Knowledge

On March 9, 2022, representatives of Minervasoft announced the change of the name of the Minerva KMS product to Minerva Knowledge.

2021: Naumen KMS и Minerva KMS

Since 2021, MinervaSoft, together with Naumen, has been developing a knowledge management system for client service under the Naumen KMS brand.

Naumen KMS is a solution for large and medium-sized companies that allows you to create knowledge bases for contact center operators and front office employees. It appeared in Naumen's product portfolio after the company acquired a stake in MinervaSoft, a Russian developer of the knowledge management system, in 2021.

The Naumen KMS solution will allow large and medium-sized companies to create knowledge bases for contact center operators and front office employees. The product helps to create a reliable and universal source of information for all employees, in which information about the company's products, services and business processes is synchronized and updated on time. With the help of the knowledge base, employees serving customers find information for consultations faster and more accurately, Naumen notes.

The system also provides the ability to inform staff about changes in Business Content and thereby keep responses up-to-date.

The developers say that the organization of knowledge work based on Naumen KMS reduces the time spent servicing client calls, almost halves the training of new employees and reduces the number of gross errors in customer consultations. And on projects, it is possible to reduce the duration of processing requests by 10% 3 months after launch.

As of April 2021, Minerva KMS, in partnership with Naumen, was supplied under the Naumen KMS brand for the client service area. For other areas, the product was supplied under the Minerva KMS brand.