Pyrus Workflow Management Platform

The main articles are:

• Business Process Management
• CRM (Customer Relationship Management System)
• IT Project Management

Pyrus is an online service for collaboration and automation of business processes. In Pyrus, employees communicate with each other, set tasks and monitor their implementation, respond to customer requests, agree documents and organize workflows. A distinctive feature of Pyrus is the ability to flexibly configure business processes by users themselves without programming and attracting IT specialists. Companies use Pyrus to negotiate orders, contracts and invoices, to hire new employees, process customer requests, leave requests, travel and IT support, and many other processes.

2023

Add Knowledge Base

On December 21, 2023, the company Pyrus (Pairus) introduced the "Knowledge Base the Russian low-code " in the Pyrus business automation platform. "Knowledge Base" is a unified information storage and company experience available to employees, partners and customers.

Pyrus is a single digital workspace for companies of all sizes. The ability to customize and extend the platform without programming reduces the cost of transforming business processes and structuring communications.

The knowledge base harmoniously complements the functionality of Pyrus, expanding its capabilities in the field of training and personnel development. The integration of the company's knowledge into Pyrus allows employees to quickly master the processes built on the platform, accelerating digitalization and business automation. This is especially useful for organizations with large staff and an extensive network of branches, striving to ensure uniform standards of operation and continuity of corporate culture: banks, retail, industrial enterprises, telecommunications companies, said Maxim Nalsky, founder of Pyrus.

The knowledge base is integrated into Pyrus and is available to all platform users at no additional cost. The functionality of the Knowledge Base includes all the familiar tools for creating articles, work instructions, project documentation and working with them, including joint editing of articles in real time, version history, flexible access control, easy import from Confluence and other systems.

Inclusion of Russian products for digital workplace in the map

In June 2023, the product was included in the TAdviser card "Employee Digital Workplace 2023."

2022

Integration with SBIS

In 2022, the Pyrus system introduced integration with the electronic document management service between organizations - SBIS. Now you can send documents for signature to counterparties and receive information about the status of signing directly from the task to Pyrus.

On-Prem release of the low-code version of the Pyrus BPM platform

The developer of the low-code BPM platform Pyrus on July 14, 2022 announced the release of the on-premium version - Pyrus Datacenter. The system can be placed in its own data center or private cloud and have all data and processes under its full control and management of company administrators. Read more here.

2021

SLA on weekends

In 2021, a function was added to the Pyrus system that allows you to monitor compliance with the deadlines for tasks - accounting for SLA time on weekends. Now you can specify working hours to calculate the solution time taking into account non-working days.

Automatic escalation of applications

In 2021, the "Escalation" feature appeared in Pyrus. With it, you can automatically add a manager to tasks that are expiring.

2020

Pyrus is a workflow organization platform (formerly an online platform for work communication) that structures communications in any teams. It includes a business messenger, allows you to manage tasks and coordinate applications.

Integration with Diadoc

Pyrus On November 12, 2020, the online platform announced integration with. electronic document management service "Diadoc" It allows you to organize not only internal, but also external document flow at Pyrus, combining all business work in one system.

"Pyrus is a broad-purpose platform. Companies use it not only for document management, but also as a workflow or CRM system, for organizing the process of customer service, the work of technical support services, for managing tasks and projects. It is very convenient to have one system for many different processes, "said Maxim Nalsky, CEO of Pyrus. - Electronic document management is, of course, one of the most important directions of our platform development. In any company, sooner or later it becomes necessary to restore order in the documents and have a clear and transparent understanding of who, what and when agreed. This becomes especially relevant after a couple of years, when some unexpected question arises on a document three years ago. At this point, you need to raise the story, and the document management system is almost the only way to do this, because it is impossible to search the mail or WhatsApp chats for who said yes, you will not find any ends. "

Many companies have long agreed on internal electronic documents in Pyrus - contracts, invoices, travel applications, etc. But now any document, if necessary, can be sent outside, for signature to the counterparty, directly from the same application at Pyrus. To connect integration, you need only a few minutes and a valid account in "Diadoc." At the last stage of the document approval route, a robot will appear in Pyrus, which will send the attached document to the Diadoc system. Next, Pyrus will automatical track the signing from that side, and as soon as the counterparty decides, a notification will come to the incoming tasks at Pyrus: he signed or refused.

Developing the integration - from discussing scenarios to testing and gathering feedback - took about two months.

"We always start by working out scenarios of use, since it is very important for us that the interface is convenient and functional," said Maxim Nalsky. - In the case of Diadoc, in addition to the obvious options - the exchange of contracts and acts with customers and partners, other interesting scenarios were discovered. For example, a network of fitness centers can sign some internal documents with their coaches through this integration, if they are individual entrepreneurs. "

The integration of Pyrus and Diadoc allows you to reduce the number of papers in the office, establish an efficient and convenient exchange with partners of legally significant electronic documents and always collect them on time - for tax, bank, report to management or for any other tasks. In the future, as requests are received from the market, the company plans other integrations with similar external document management systems.

Integration with Instagram

In 2020, the Pyrus business process collaboration and organization platform began to support integration with Instagram, which allows you to automatically turn customer comments under posts into applications in the system.

The integration of Pyrus allows SMM managers and customer support services to streamline the processing of comments on Instagram. The client's comment under the post comes in the form of a request to the "Pyrus" in the Inbox of the responsible specialist: account manager, SMM specialist, support employee, etc. It contains the name of the sender, a link to his Instagram profile, the text of the comment and a link to the post under which he was left. The specialist conducts all correspondence on demand in the "Pyrus" interface, and the client - in the form of a dialogue in the comments under the post.

According to the developers, the integration of Pyrus and Instagram is configured in a few minutes.

You can receive customer applications in Pyrus not only from Instagram, but also from VKontakte, Facebook Messenger, Telegram, Viber, email or feedback form on the site. In addition to processing customer requests, the service allows you to communicate with colleagues, set tasks and monitor their implementation, coordinate documents and applications, and organize workflows.

Integration into Zoom Meetings

The Pyrus workflow management platform has announced a integration platform service for. videoconferences Zoom Integration will be available to all users regardless of the tariff plan. This became known on June 26, 2020.

In the spring of 2020, the number of daily users of the Zoom video conferencing service for online meetings increased by 50%, amounting to 300 million people, thereby turning the platform into a popular and used video communication service. Responding to market requests, Pyrus integrates Zoom, adding video and audio to the list of service functionality, which already includes a corporate messenger, task management and approval of applications.

In connection with the pandemic, companies around the world were forced to switch to remote work and break the existing workflow. We at Pyrus strive to make our platform as comfortable as possible and constantly expand its capabilities. Answering modern challenges, we add video communication familiar to our customers to our service, "says Maxim Nalsky, founder and CEO of Pyrus.

Pyrus allows companies of any size and industry to automate their internal processes without involving developers and the IT department. The system has ready-made templates for daily tasks, from contract approval processes and invoices to applying for leave - in this case, you can create a process in a few minutes by setting up a request form and defining the stages of work with it.

The whole company works in Pyrus, so it is easy to connect an adjacent department to any task, escalate it to the management instead of sending information manually through email or personal messengers, and now call the team, creating a video conference by pressing one button. Among the clients of Sovcombank, ivi.ru, Dodo Pizza, Hoff, who use Pyrus to process client calls to the contact center, agree on changes in the recipe of dishes in the restaurant chain, collect ATMs, agree on documents and payments, track the correction of defective products, a single form of recording for master classes in a network of 600 pizzerias in 5 countries of the world, and hundreds of other processes.

Free use for three calendar months

On April 13, 2020, it became known that the Pyrus workflow organization platform, which includes a corporate messenger, task management and approval of applications, will provide all the functionality of the service for free use for three calendar months of each organization that registered on the platform until April 30, 2020.

Pyrus allows companies of any size and industry to automate their internal processes without involving developers and the IT department. The system has ready-made templates for daily tasks, from contract approval processes and invoices to applying for leave - in this case, you can create a process in a few minutes by setting up a request form and defining the stages of work with it.

Now users will have access to all the functions of the 'Business' cloud tariff, which allows you to raise organization management to a higher level, without restrictions. Users will be able to create any number of tasks and processes. The proposal is aimed at organizations that need to ensure continuity of business processes when quickly moving to a remote mode of operation.

Thanks to Pyrus, companies close many tasks and automate internal processes, which are usually managed by each department using a separate service. The whole company works in Pyrus, so it is easy to connect an adjacent department to any task or escalate it to the management instead of sending information manually via e-mail or personal messengers.

Pyrus allows employees to work from anywhere thanks to a convenient mobile application that works even in the absence of access to the Internet and is instantly synchronized when the connection is restored.

Pyrus Platform Core and Add-on Capabilities

According to information for April 2020, the Pyrus platform combines communication on work issues, automation of business processes, control over the execution of orders and coordination of documents in one convenient interface. The platform allows you to create a form and configure its phased routing. Companies use Pyrus to process customer applications, negotiate contracts, organize remote office control, in administrative, human resources, IT, and many other processes.

A distinctive feature of Pyrus is the ability to flexibly configure business processes by their owners, without involving developers. Adding a field to the form, creating the next stage of approvals, changing routing conditions, obtaining reports are done by the users themselves and do not require coordination of budgets or waiting for help from IT specialists.

The platform provides:

• Task management: setting goals, adding employees, appointing persons responsible, sending a task to work, etc.;
• Structured communication: discussing details, sharing files within specific tasks, creating tasks in a project, and adding related tasks and performers;
• Business processes: automation of workflow, creation of forms, definition of work stages and persons responsible;
• Delegation of authority and control of their execution: incoming tasks, monitoring of execution in real time, saving to an archive, etc.;
• Working with files: attaching documents and working with leading repositories (Google Drive, Dropbox, etc.);
• Search - Use keywords, file names, artists, numbers, and any attributes.

Key features:

• Building business processes.
• Automation of business processes.
• Automation of document flow.
• Business communication.
• Approval of documents.
• Task management.
• Routing and delegation of tasks.
• Evaluation of employee performance.
• Integration with enterprise business systems.

Additional features:

• Conditional routing.
• Visual reporting.
• Using subtasks.
• Duplicate tasks.
• Task scheduling.
• Convenient search.
• Export information.
• Printing plates.
• Alternative communication.
• Apps for smartphones on iOS and Android.

Pyrus works even when there is no connection to the Internet. All actions, comments and negotiations are stored on the device and synchronized with the server as soon as a connection appears.

400,000 users in 40 countries

As of February 2020, the Pyrus system has more than 100,000 processes and more than 400,000 registered users in 40 countries around the world.

2016

Access to Pyrus by one-time codes

On June 8, 2016, Pyrus announced a change in the user authentication mode to the business process collaboration and management service. Now, for user authentication, it is not default passwords that are used, but secure one-time codes^[1].

The user specifies the email address and the system sends a letter to it with a six-digit code. The code is valid for logging in once for 15 minutes.

This insures the user authentication system against the risk of compromising the password - for example, because a person carelessly recorded it or because some cyber fraudsters gained access to the user data of another Internet service, which used the "mail + password" pair to register.

Large email providers - Google, Yahoo, Hotmail, Yandex - invest a lot in security, hacking them is not easy. However, very large organizations sometimes turn out to be victims of cyber fraudsters. Of course, any company, having discovered a hack, contacts its users and recommends that they change their password. People usually follow the advice, but virtually no one changes the same password on every other website they once signed up to. Forgetting that once a password is compromised once, it can no longer be used anywhere else. To protect our users, we at Pyrus decided to leave passwords. Maxim Nalsky, CEO Pyrus

However, the password login for those accustomed to it remained at Pyrus.

For subscribers of corporate mail Google , authentication is available through a Google account. For large enterprise clients Pyrus , offers SAML authentication and integration with the enterprise directory. Active Directory A mandatory two-factor authentication option is available for all employees.

Pyrus - online platform for working communication

According to June 2016, Pyrus is an application for organizing collaboration.

The software helps managers in their decision-making. This is a communication environment in which tasks are tracked, orders, instructions and documents are consistent in a single interface from any device.

Pyrus provides detailed process reporting:

• number of open and closed tasks,
• the time to process the task as a whole and at each stage,
• the general load of employees.

The program helps set the desired level of effectiveness (for example, task 95% must be performed in 4 hours) - Pyrus will demonstrate weekly or monthly dynamics, helping to analyze delays and identify bottlenecks.

The product can be integrated with ERP systems and programs on the 1C platform. The reference synchronization mechanism allows you to exchange information using Excel files or directly with the SQL database.

An open RESTful API has been prepared for third-party developers.

Pyrus mobile apps are available on iOS, Android and Windows Phone and work when there is no network connection. All actions, comments and negotiations are saved on the device and synchronized with the server when there is an Internet connection. As reminders, Pyrus can send a push notification to a user's smartphone or smartwatch.