Qsoft Teamly Knowledge Management System

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• Knowledge Management

2025: Teamly AI

On November 25, 2025, Qsoft announced a major update to the TEAMLY knowledge and training management platform. Key functions - information search, employee training and corporate knowledge management - have received AI amplification.

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Фото: Qsoft

According to the company, with the development of corporate AI solutions, the value of internal knowledge bases has increased significantly. Employees now receive accurate answers based on the company's accumulated experience, without studying dozens of articles. The model of working with knowledge is changing: the threshold for entering processes is reduced, the adaptation of new specialists is accelerated. Given the high speed of change and frequent changes of personnel, it is critical for companies to maintain expertise and quickly introduce newcomers to the course of business - therefore, the role of a single working environment in which knowledge, training and AI are combined becomes key.

At the center of the fall release is TEAMLY AI. First, it is a smart search-chat on the corporate knowledge base: employees ask questions of interest to them and receive accurate answers based on documents, regulations and company instructions. Secondly, it is an AI assistant for training that helps to create courses and tests from knowledge base materials and accompanies employees during the training process.

As a result, TEAMLY combines work documents, corporate knowledge base, training, AI, smart tables (no-code databases) and a Task tracker into a single work environment, where documents become the basis of the knowledge base, the knowledge base becomes the foundation for training materials, and data and tasks are built into workflows.

Key release changes:

Updated AI assistant and external AI widget

TEAMLY AI has become a central tool for working with knowledge. It forms accurate answers to employee questions, taking into account context, regulations and internal terminology.

TEAMLY AI capabilities:

• operates on the basis of the corporate knowledge base, excluding off-topic responses and reducing the risk of "hallucinations";
• Supports isolated infrastructure and meets corporate security requirements
• is trained on company data and helps employees quickly find instructions, regulations, and typical answers in real time.

An external AI widget allows you to embed intelligent knowledge base search into any sites, portals, services and systems. This makes corporate information available to employees and customers at the right point in the process.

AI-enhancement of corporate training

TEAMLY have updated the training module: now TEAMLY AI automatically generates tests based on course materials and accompanies employees during the training process.

Module capabilities:

• automatic creation of tests on course content using AI;
• Automatic course updates when materials change in the knowledge base
• Mass assignment of training to a specific employee, department, or group
• Set up deadlines and automatically close access
• timers in tests and limit the number of attempts.

According to the companies involved in the testing, the use of TEAMLY AI reduces the preparation time of educational materials by more than half, and the automation of onboarding reduces the adaptation time of employees by up to 40%.

By the end of 2025, the module will be supplemented with AI support functions when creating courses based on corporate knowledge and uploaded documents.

Working documents as an alternative to Google Docs

TEAMLY offers a convenient format of working documents - design materials, protocols, specifications - in a single structured environment. Instead of disparate Google Docs and folders, documents are designed as web pages with navigation, support joint editing and comments.

Documents become the basis of the knowledge base, the knowledge base the basis of training materials, and AI uses all this context to form accurate answers to employees. Such a bundle creates value that is not available in individual disparate services.

Dialog Script Designer

Now TEAMLY is better suited for contact centers - the update strengthens work with corporate content and helps companies maintain uniform communication standards.

Dialog script designer allows you to create visual scripts for sales and support: dialogue steps, forks on client responses and key formulations are recorded in one place.

Scenarios are always relevant and accessible to employees in the workflow, which helps you navigate the conversation faster, give accurate consistent answers and improve the quality of service.

The update is already available to all TEAMLY customers in the cloud and On-Anticipate.

In December 2025, TEAMLY will release a mobile application with support for corporate AI. Employees will be able to search for information, undergo training, work with tasks and the corporate knowledge base directly from their smartphone.

2024: Interactive whiteboards, intelligence maps, connections inside smart tables

In April 2024, TEAMLY introduced an updated version: the platform will allow you to manage projects and automate the work of departments.

Now in TIMLI you can build a full cycle of the department: generate ideas and business goals in intelligence maps → make plans in the Gantt diagram → decompose tasks in smart tables → manage sprints in Kanban boards. And also follow deadlines on the calendar. Learn more here.

2023: Massive Platform Update

At the TEAMLY Conference on Joint Work and Knowledge Management, TEAMLY Co-Founder and CEO QSOFTVitali Chesnokov, together with Executive Director Vladimir Manerov, presented a large-scale platform update.

TEAMLY is not only an innovative knowledge base, but also a platform for collaboration, since knowledge is created precisely in the process of work. In the autumn update, we are taking a significant step forward to organize teamwork with the new smart spreadsheet functionality. Read more here.

2022: Knowledge Management System Market Entry

On March 30, 2022, the company QSOFT announced that it was introducing its own product "QSOFT Knowledge Management System" to the knowledge bases market. The solution is suitable for import substitution products such as, Atlassian Confluence Vision, as well as, cloudy storages files such as. Google Drive

Qsoft Knowledge Management System

According to the company, according to statistics, about 32% employees are looking for the necessary information for more than 3 hours a day, and 78% - at least 1 times could not find the necessary information inside the IT systems of their company. Up to 85% of the annual salary can reach the damage of the company due to the departure of a specialist and 40% - from incomplete returns during the period of employee adaptation. By introducing an intuitive knowledge base and optimizing information search, a company of more than 1000 people will be able to save up to 12.5 million rubles a month.

QSOFT Knowledge Management System is addressed to companies from all segments of the economy, as well as government agencies that want to optimize their efficiency, preserve and structure internal knowledge, as well as adapt employees faster and better.

The domestic segment of knowledge management systems is still very young. There are very few advanced Russian solutions in this area. In most large and medium-sized companies, work on the creation, accumulation and transfer of experience and expertise is carried out either on foreign solutions, or are present in a scattered form by individual units. The knowledge base from QSOFT allows you to integrate existing developments and information on a single platform. It is built on a different approach to knowledge management, motivating company employees to interact with the system from the first working day, and preserving knowledge in the event of layoffs. noted Vitaly Chesnokov, CEO of QSOFT

The QSOFT knowledge base allows you to:

• Work with files. File storage with tags, classification and versions, filtering and sorting, switching between article and file versions, toolkit for content managers and moderators, event logging, ease of recovery, Favorites, which allows you to save signatures, read lists, important files and articles.
• Use smart search. Navigation within the system taking into account the morphology of the Russian language, individual lists for reading.
• Use gamification and tools to engage. Smart ribbon on the home page for each employee's requests. Distribution of information by types and classifications, creating a convenient knowledge space for departments or groups of employees. Author ratings, likes, comments, author relationship, favorite content notifications.
• Conduct collective work with articles. Division of roles into authors and reviewers, delegation of rights and tasks for creating and editing materials, full team interaction, feedback, control tools.
• Use Enterprise Training Toolkit. Create courses on the platform with the ability to track progress.

QSOFT's knowledge base integrates with corporate portal, HR and administrative systems, project management systems, and lifecycle. It has a mechanism for managing information access and delegation. The system has a built-in search and navigation system.

Based on QSOFT practice, the solution can be implemented within a week from the start of work, including transfer, data integration with corporate personnel training systems.