Renaissance Credit Mobile Bank

Main article: Mobile applications

2023: Optimizing Mobile App Functionality and Design

On February 28, 2023 Bank , "" Renaissance announced a large-scale update of functionality and design, mobile application based on the wishes of customers expressed in time research and surveys.

Illustration: brobank.ru

The mobile application of Bank Renaissance (CB Renaissance Credit LLC) is used by 73% of customers. In 2023, the frequency of calls to this service increased by almost 15%, so the Bank was faced with the task of making it more convenient.

The main changes affected the client path: the number and sequence of actions that users perform to solve everyday financial problems. Now the most popular services are combined into sections, for example, payments and transfers, the number of which at Renaissance Bank increased almost 3 times 2023 year, including thanks to the introduction of QR code payment technology. Each operation requires fewer actions, and their logic has become simpler and more intuitive. There are opportunities for those who are not yet a client of the Bank - this is an opportunity to get demonstration access and order a product with delivery, for example, a debit card.

The interface of the mobile bank has also changed. Fonts and color schemes have been updated. The screens of the mobile application are unified and meet the current user requirements, which greatly simplifies interaction with the application.

The Bank strives to create the best customer experience at all points of contact and constantly develops omni-channel technologies digital tools to achieve this goal. Most customers regularly use the mobile application of Renaissance Bank. Therefore, the redesign of applications is not a cyclical, but a constant process of improving the key channel. So only the number of transfers by number phone for the year increased 5 times. Against the background of the aggregate growth of the customer base and the involvement of users, the Bank faced an increasing load on, infrastructure which sets another task - to increase the characteristics of the digital infrastructure, in particular, the platform itself. Together, RBS all these changes are subordinated to only one goal - the convenience of the client, the growth of the indices of which is noted in the Bank, noted Andranik Zakharyan, Senior Vice President, Head of Sales and Service at Renaissance Bank.

According to a study conducted by the Bank, since the beginning of 2023, the Renaissance mobile bank satisfaction index has reached 72%. In the near future, the Bank plans to introduce a number of updates. Among them are the customization of the application for client settings, which everyone can set independently (the type of main screen, "dark theme," widgets, etc.), as well as the development and expansion of the list of payment tools for everyday use.

2022: The ability to pay for purchases using QR codes

mobile application bank In "" Renaissance Credit it became possible to pay for purchases by: To QR codes now, to make a payment, it is enough to select "Payment by QR code" and point the camera at the smartphone QR code. The bank announced this on June 27, 2022. The code contains information about which bank and to which account the money will be transferred. The Renaissance Bank mobile application Credit allows you to pay both an arbitrary amount by entering it manually and recorded in the QR code. Funds are transferred instantly through Fast Payment System (FPS).

This payment method is completely safe. All operations performed through the SBP are protected in accordance with the information security standards of the Bank of Russia and the NSPK. When paying by QR code, you do not need to use a physical plastic card or enter its data by buying it on the Internet. After payment, the receiving bank immediately informs the seller of the crediting to his account.

The rapid adoption of payment technologies without the participation of plastic cards reduces the difficulties caused by the disconnection of mobile wallets. This is why we pay increased attention to the development of mobile and Internet banking. Convenient and fast payments using QR codes today must have for those who are trying to become a real financial assistant for their clients, - commented Andranik Zakharyan, Senior Vice President, Head of the Sales and Service Unit of Renaissance Credit Bank.

2020

Availability in Huawei AppGallery

Mobile application Renaissance Credit became available in. Huawei AppGallery This was bank Renaissance Credit announced on September 28, 2020. With its help, users can: make early and partially early repayment of the loan; to make transfers between their accounts with Renaissance Credit and to the accounts of other clients of the bank, as well as transfer funds to other credit institutions by phone number, or maps account; Open deposits receive detailed information on information their cards, loans and deposits; replenish the balance, mobile phone pay, services Internet, fines, HOUSING AND PUBLIC UTILITIES TRAFFIC POLICE tax and other accruals of budgetary and extra-budgetary organizations; View the transaction history of all accounts.

Work on the functionality of the mobile bank continues - in the future it will be possible to display offices and ATMs on the card and receive push notifications. We also plan to make the application interface even more convenient and provide the opportunity to design all the products that are available at the bank, "said Maria Shamba, Vice President, Head of Remote Business Development at Renaissance Credit.

To enter the Renaissance Credit mobile bank, you must use the same login and password as to enter the Internet bank. At the same time, the functionality available in the application will depend on the level of access to the Internet bank available to the client (operational service or information service). There is no charge for connecting and using a mobile bank. It is possible to charge fees for transfers and payments in accordance with the established rates.

The ability to independently open current accounts, a section with recommendations and payment for housing and communal services without commission

On August 4, 2020, Renaissance Credit"" announced the continuation of work on improving the functionality of its remote services. mobile application bank In, customers have the opportunity to independently open current accounts. To do this, on the main screen, select the "Open account" section, specify the currency - rubles or - dollars and sign the contract using a simple one. electronic signature You can also open a current account in case of its absence in the process of opening a deposit in a mobile bank.

A section with recommendations has appeared in the application. The format of stories familiar to customers on social networks makes it possible to familiarize yourself with the bank's products and services in more detail. This section will also be available to unauthorized users of the application. In addition, stories with recommendations can now be seen on the main page of the mobile version of the Renaissance Credit website.

In the Internet bank and mobile application, you can now pay without commission utilities of more than 500 federal and regional companies.

The updated version of the Renaissance Credit mobile bank is already available in the App Store and Google Play.

2019

Post Express Checkout on the Home page

On December 16, 2019, Renaissance Credit announced an update to the version of its mobile application for Android and iOS. The changes primarily affected the information component of the service.

For the convenience of users, the Express Checkout block is now available on the home page. This section contains the most popular functions: next payment, taxes/fines/housing and communal services, transfer to an account with Renaissance Credit from a card of another bank, replenishment of the balance of a mobile phone.

The process of obtaining a loan in a mobile bank has become even more convenient - a decision on the application can now be obtained directly in the application. In addition, the functionality for instant crediting of funds was implemented when transferring from cards of third-party banks to credit accounts at Renaissance Credit.

The list of companies whose services customers can pay for in a mobile bank has also been expanded.

Updated versions of Renaissance Credit mobile bank as of December 16, 2019 are available for download on the Play Market and App Store.

Growth in the number of mobile bank users by 28% in the first half of the year

On August 15, 2019, Renaissance Credit announced that the audience of mobile bank users in the first half of 2019 increased by 28%. Most of the users of the application are women (55.5%).

As for age, these are mainly customers under 40 years old. Their share is 72%. 18% of users are in the 41-50 age category. The remaining 10% are customers over 50 years old.

In the first half of the year, the number of users over 50 has increased by almost one and a half times. The older generation is actively mastering gadgets and various digital services, including banking applications, which make the process of interaction with a financial institution faster and more comfortable,

Most of the users of the Renaissance Credit mobile bank live in Moscow and the Moscow region. The service is also popular with customers from St. Petersburg, Krasnodar Territory, the Republic of Tatarstan, Rostov and Sverdlovsk Regions, as well as the Stavropol Territory, the Republic of Bashkortostan, Samara and Chelyabinsk Regions.

Most often, a mobile bank is used to replenish its account with Renaissance Credit and transfer by card number to accounts with other banks. If we talk about payments, then most of the transactions still fall on the payment of cellular communications, housing and communal services, as well as the Internet, TV and telephony. Mobile bank users make the largest number of transactions on Friday. The most popular time for transactions is from 7 to 11 am Moscow time.

At the end of the first half of 2019, the number of users of the Renaissance Credit mobile bank was three times higher than the number of users of the Internet bank.

[[:Шаблон:Quote 'author = told Alexey Gribkov]]

Add an option to open a map

On June 10, 2019, it became known that Renaissance Credit has expanded the functionality of the mobile application. Now customers who do not have active bank cards can remotely issue a card, which will become an excellent assistant for making online purchases and payments.

The design process is completely online. By clicking on a special banner, the user gets acquainted with the tariffs and conditions for the card and, if agreed, receive the product, confirms its opening via SMS. The map appears on the main page of the application in the list of active products.

You can replenish the card in any convenient way: through a special card-to-card service on the bank's website, in terminals in branches, through partner networks and in other ways.

The client can also order physical plastic, the card will be delivered through the Russian Post. In the future, obtaining a physical card will also be available at bank branches and through courier delivery. In addition, after the bank implements the corresponding service, the card can be added to payment services on a smartphone.

Adding the option to open a card to the mobile bank, we provided users with access to the remote design of any bank product. Now for all our customers, the application is a full-fledged online office where you can make payments at any time, solve various service issues and issue the necessary products.

2018

Growth of users of Renaissance Credit mobile bank by 2.3 times

On February 14, 2019, the company "" Renaissance Credit reported that the audience mobile bank of Renaissance Credit users for 2018 increased 2.3 times. At the same time application , the owners more often installed with - smartphones at the operating system Android end of 2018, the number of downloads of the service was almost Google Play five times higher than the number of downloads in. AppStore

According to the company, most of the audience mobile bank are women (54.6%). As for age, these are mainly customers under 40 years old. Their share is 75%. 17% of users are in the 41-50 age category. The remaining 8% are customers over 50 years old.

In 2018, the number of users over 50 almost tripled. This is a direct confirmation that the older generation does not want to lag behind their children and grandchildren, is actively mastering gadgets and various digital services. Alexey Gribkov, Executive Director, Head of Remote Business Development and Banking Products Promotion Department, Renaissance Credit

Most of the users of the Renaissance Credit mobile bank live in Moscow and the Moscow region. The service is also popular with customers from St. Petersburg, Krasnodar Territory, the Republic of Tatarstan, Rostov, Sverdlovsk and Chelyabinsk regions, as well as the Stavropol Territory.

Most often, a mobile bank is used to make money transfers between accounts. If we talk about payments, then most of the transactions still fall on the payment of cellular communications, housing and communal services, as well as the Internet, TV and telephony. Mobile bank users make the largest number of transactions on Friday. At the same time, Monday and Thursday are also active days. The most popular time for transactions is from 7 to 10 am Moscow time.

At the end of 2018, the number of users of the Renaissance Credit mobile bank was twice the number of users of the Internet bank.

Updated version for iOS devices

On December 19, 2018, the company Renaissance Credit"" announced the release of an updated version mobile bank for devices with. operating system iOS According to the company, the changes affected the interface and information component, and functionality was also improved. applications

The interface adapts to the products that the client uses. For users with loans, it is lightweight, while for cardholders and depositors it is more functional. The product card received extended content. The screen immediately displays all the most important information: details, account balances, payment information and basic actions that can be taken on the product.

The changes also affected the customer profile. A tab with data on the bonus program "Simple Joys" has appeared here. The client will be able to see the number of accumulated points, as well as form a statement on his bonus account. Such useful information as exchange rates, a list of branches and ATMs, as well as a feedback function were also transferred to the client's profile.

In addition, the updated version has a number of important and useful options: activation, blocking and unlocking of the card, changing the PIN code, the ability to make full and partial early repayment, ordering various certificates.

We refreshed our application and made it more modern and functional, focusing on the feedback and wishes that customers left. I am sure that users of Apple devices will appreciate the changes and will be happy to resolve their financial issues with the help of our mobile bank. Alexey Gribkov, Executive Director, Head of Remote Business Development bank and Product Promotion Department, Renaissance Credit