Russian Post: Easy return

2019: Service start "Easy return"

On November 20, 2019 the Russian Post reported that it brings to the e-commerce market service which allows to return free of charge and quickly goods purchased in online store in all post offices. The buyer can return the order from the online store connected to service "Easy return".

Only the track number is necessary for return of the order – neither the check, nor identity documents are required. Return design time which is now less than one minute since there is no need to fill out the form in post office is much reduced. Return is performed within the legislation on the corresponding types of goods and in the terms established by the law.

For online stores this service will allow to increase the number of loyal buyers and to purchase new, to raise an average bill, conversion and frequency of purchase since will remove the main barrier and levels risks at remote purchase of goods even in the most distant corners of the country. It will give an additional impulse to market development of electronic trading in Russia which on average grows for 20% a year. For November, 2019 69% of Russians make purchases on the Internet – two years ago this indicator was only 37.5%.

For online stores the service price at the connected Sending Easy Return rate will be 150 rubles excluding VAT for departures up to 0.5 kg inclusive, 15 rubles for each subsequent 0.5 kg.

To service "Easy return" for November, 2019 several largest federal and international online stores are connected – now this product is available to all market.

Start of this service – an important step which we take towards to Internet buyers and is two thirds of all Russians. We calculate that as much as possible partners of Russian Post from digital retail will be connected to service that will allow to increase amounts of Internet orders and will make online of purchase more convenient and more available to consumers, comments the First Deputy CEO of JSC Russian Post on e-commerce Alexey Skatin