| Developers: | SAP SE |
| Technology: | CRM, CRM - Loyalty systems |
SAP Service Cloud is the solution which provides to the staff of service department the comprehensive context information about the client and to a possible service situation, and the client of the company — the personalized uninterrupted service on the communication channel, convenient for it.
SAP Service Cloud closes all service cycle, beginning from formation of offers for potential clients, finishing with tracking of efficiency of customer service in real time[1].
2019: Representation of the connector for integration with Adobe Marketo Engage
On November 6, 2019 the company Software AG announced release certified connector for the platform Adobe Marketo Engage. This connector integrates the user SAP solutions Service Cloud or SAP Sales Cloud with the Marketo Engage platform, establishing direct link between data about clients and management tools service quality (CXM) from Adobe. In more detail here.
Notes
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