T1 Watchman (formerly TSC Business Monitoring)

T1 Watchman (formerly TSC Business Monitoring) is a comprehensive business monitoring system. Monitors the performance of IT systems, servers, and peripherals, and monitors employee activities within the corporate IT perimeter. The peculiarity of the solution is that it combines the functionality of disparate systems. T1 Watchman is implemented on the basis of Open Source products, which allows it to be used by companies to which strict requirements for import substitution of foreign software apply.

2022: Solution Review: T1 Watchman

The anti-crisis demand to improve operational efficiency and productivity leads to an increase in the popularity of IT solutions for a quick and high-quality assessment of technical infrastructure and employees. The Russian market for business monitoring tools has already reached 5 billion rubles. Let's look at what opportunities they provide using the example of the T1 Watchman platform developed for enterprise companies. Read more here.

2019: Inclusion in the Register of Domestic Software

On December 4, 2019, Technoserv Consulting announced the inclusion of the TSC Business Monitoring system in the unified register of domestic software (software).

The service allows you to quickly track both failures in the operation of internal services (servers, information services, etc.), and errors or incorrect actions of system users - employees of the enterprise. To monitor user experience, extensions embedded in the browser are used, which allows you to collect information about all actions at the interface level. In addition, a specialized additional agent at the business logic level of the monitoring object helps you understand the context of the requested events and determine which business process they relate to.

TSC Business Monitoring is developed on the basis of an opensource stack using a micro-service architecture and does not depend much on the IT landscape of the enterprise. The agents used work on different operating systems and with different browsers. Agents embedded at the level of business logic of systems from which to remove the context of business processes are developed within a month, and the use of the Agile approach guarantees high T2M (time-to-market).

A distinctive feature of the solution is that, having a business process context and a chain of user experience events, you can see how a deviation from the "basic" algorithm that is provided for in the enterprise occurs. In addition, since information is collected from an agent - a PC or a device, it is possible to find out infrastructure metrics, and then get information about the user's work and system failures, ─ said Kirill Shchukin, deputy director of Oracle's practice Technoserv Consulting. ─ The peculiarity of the solution is that information about all devices of the enterprise that are connected via a USB port (discovery), assembled in addition to Network Device Auto-Discovery (SNMP). This allows you to assess the level of service provision in the post office. For example, an inoperative printer may affect the receipt of a package.

TSC Business Monitoring is a system for monitoring IT infrastructure and user experience. It monitors the actual use by the end user of any local, server or mobile application using a physical, virtual or mobile device, and analyzes the effectiveness of the business processes of the enterprise. The solution detects all infrastructure and user violations in real time without requests to the relevant departments, focusing only on the collected data.