Ujin Assistant

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Virtual Assistants
• Smart home

2024: Bringing the smart assistant to the first technical support line in conjunction with the smart home

Unicorn has updated its personal assistant Ujin Assistant using artificial intelligence technologies. It accepts user calls sent to Technical Support. The main task of Ujin Assistant is to make the user's interaction with smart services even faster and more understandable. The company announced this on July 8, 2024.

The personal assistant answers questions about which mobile application services are available to the user and how to use them, how to connect and configure Ujin smart devices or diagnose them. The assistant will help solve the issues of the operability of controls or access keys to the territory of the LCD, the inaccessibility of the video stream or sections of the mobile application, downloading receipts and much more. If the user needs human support, the Assistant will apply to connect a specialist.

The user can contact the personal assistant with his voice through the smart speaker Alice, Salyut, Marusya or with text in the Ujin mobile application or Telegram chat.

The key task that we set ourselves when developing the skills of a personal assistant is to make life as easy as possible for the user in a smart building and smart apartment. We analyzed user experiences and scenarios of human behavior. Based on this knowledge, we have developed a list of possible user applications and responses to them. Ujin Assistant constantly learns to understand user requests and process them. The assistant is able to become the very first line of technical support that relieves the load from real specialists of the management company and the service organization, making smart technologies an indispensable part of our daily life, "said Svetlana Perminova, director of Unicorn.

2022: Presentation by Ujin Assistant

The company Unicorn"" on November 23, 2022 announced the launch of another product. The company has developed a smart assistant - Ujin Assistant, which embodies the next era of control smart apartment and common house equipment. This is a digital interface that, according to the developer, will create new scenarios for user behavior in a smart building.

The key task we set ourselves when developing the Ujin Assistant is to make it as easy as possible for the user to interact with smart devices and a smart building. We want this assistant to combine management of all capabilities, and a person can easily, as with a friend or neighbor, communicate with him without using a mobile application and without inventing special commands. Ujin Assistant for us is a complex product that creates a different user experience, a different scenario of human behavior in a smart building and in a smart apartment, "said Svetlana Perminova, director of Unicorn.

The company notes that Ujin Assistant will become a single tool for solving all issues related to finding a person in a building and using its premises. Any function implemented in a mobile application can be accessed by the user through a smart assistant: voice or text in a chatbot. For example, call an electrician and get a report on the work he has done, pay for utilities, conduct a survey of the opinions of his neighbors on any issue, order a pass for a guest or car, send an elevator to the desired floor, set up a comfortable indoor climate and much more.