ITFB Group has created a single IT resource management platform based on BPMSoft

2026: Building a Unified IT Resource Management Platform

ITFB Group has created a comprehensive platform for managing IT resources and custom development based on the low-code platform BPMSoft Constructor. The solution made it possible to combine internal specialists, external candidates and partner bases in one digital circuit, which ensured the scaling of the business: the annual volume of requests processed increased to 10 thousand, and the time for the initial selection of the relevant specialist was reduced to 5 minutes. ITFB Group announced this on March 16, 2026.

The prerequisite for the project was a significant increase in demand for technical specialists. Previously, the processes of searching, selecting and managing applications were carried out manually using disparate tables, which hindered the development of the company. There was a need for a system capable of automating the entire HR process cycle.

BPMSoft Constructor was chosen as the platform, which made it possible to launch the minimum viable product in just a month without the need for programming.

The system created went beyond traditional CRM by combining partnership management and resource management functions. It automates key processes, including a register of customer requests with analytics, a single pool of candidates, a map of competencies and grades, as well as routing selection with tracking of all stages - from resumes to feedback on interviews. The platform also provides the calculation of the financial model for assessing the margin of each case, maintains an interview video archive and communication history, and is integrated with BI tools and the time and attendance system.

A separate layer of automation was the robotization of repeated operations. Robots took on tasks that previously took a lot of time from managers and analysts: automatic conversion of resumes to the requirements of specific customers, distribution of lists of available specialists through marketing channels and partners, publication of current requests in external chats, as well as monitoring open vacancies on the websites of large companies for proactive response.

At the next stage, the intelligent assistant of the recruiter Polina AI, the ITFB Group's own product, was integrated into the platform. HR specialists send him a description of the vacancy and an array of resumes, the assistant analyzes the percentage of compliance of candidates, after which the system automatically calculates financial indicators and distributes project specialists taking into account profitability.

The result of the implementation was the formation of a personnel reserve exceeding 500 specialists, of which 200-300 people are constantly involved in the projects. About 500 are in the current reserve, ready for prompt conclusion to tasks.

For many years we have been developing and implementing CRM and BPM systems for external customers - and we have implemented this project for ourselves, using all the accumulated experience. As a result, a large-scale platform appeared in which architectural maturity, expertise in working with BPMSoft and a deep understanding of business processes in outsourcing and custom development united, "said Vadim Kazantsev, Executive Director of ITFB Group.

We are pleased that our low-code platform BPMSoft Constructor has become a key tool for ITFB Group in automating outsourcing processes. Thanks to the flexibility and speed of implementation, ITFB Group was able not only to optimize internal processes, but also to create an innovative AI product that opens up new opportunities for business development. This is an excellent example of how modern technologies can transform the work of the company from the inside, - said Vladimir Chanyshev, director of the partner department of BPMSoft.

As of March 2026, the ITFB Group team continues to develop the platform: integration with partners is expanding, automation of month closure and document flow with customers is being introduced. The project is carried out according to the product methodology with constant adaptation to the growing needs of the business.