Qsoft built a single corporate portal for the "United Board Collection Systems" based on Bitrix24

2025: Unified Corporate Portal

In March 2025, 1C-Bitrix shared with TAdviser information on the implementation of a project for OSSP (United Fee Collection Systems) to create a single corporate portal.

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Фото: 1C-Bitrix

As reported, the OSSP company (United Toll Collection Systems) is an operator of toll roads in Russia, 2,000 employees of which work in 9 regions of Russia, scattered across small teams over 1101 km of roads. The main office is located in the capital, in addition to it there are traffic control centers (CUDD) and dozens of road toll points (PVPs) with small office buildings on the highways.

Employees live in small information bubbles. Everyone knows only their shift, maximum colleagues on the nearest section of the road. There is simply no feeling that they all work in a large company. Many employees do not have a computer - they are not needed for work. Data in personal correspondence is lost, and the security issue of third-party instant messengers is a sore point.

The OSSP decided to create a single safe digital space where all employees can quickly exchange information, find out the company's news and feel like part of a large team.

All this became possible with the corporate portal Bitrix24.

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Фото: 1C-Bitrix

Previously, ordinary employees knew a maximum of 30-50 people from their unit. For them, the OSSP is their charging point, a couple of shift colleagues and the head of the site. They did not see the entire structure of the company, did not understand how other divisions work. The search for colleagues from the main office in Moscow turned into a real quest.

When attempts to establish internal communication began, it turned out that there was nowhere to write news, nowhere to quickly communicate and it was impossible to convey information to everyone without sending endless letters.

When the OSSP started talking about a corporate portal, the leaders immediately said that they needed their own social network. The project was implemented by digital integrator QSOFT.

And here's what happened:

• The main page of the portal is the company's news feed, but with smart filters. Now you can only see updates along your route or adjust the filter with one button and read all the news.

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Фото: 1C-Bitrix

• Personal profiles of employees - now there is no need to guess who is HR or an accountant (and there are many of them in the company - it is not clear who is responsible for which employees). The profile immediately shows:
  • Which of the accountants is responsible for certain salary issues.
  • To which of the personnel officers to apply for documents.
  • Who is the administrative and functional manager (especially useful if one is sitting in Moscow and the other in the regional office).

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Фото: 1C-Bitrix

• Gamification
  • "Paycheck left..." widget - in order to know how many days are left before recharging.
  • "Before Vacation..." widget - to display the number of days before vacation.

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Фото: 1C-Bitrix

The head of one of the regions accidentally learned about the portal before the official launch. He calls me and asks: 'How to connect Petrov? I have already changed my photo, set tasks'. I am surprised: 'Where did you find the portal from? It doesn't officially work for you yet! 'It turned out that someone found a test link, threw it into the chat, and people began to figure it out themselves! And voluntarily, without coercion! That's when I realized - we managed to make a convenient and useful tool. Svetlana Kuskova, Head of Communications at OSSP

So the corporate portal OSSP has already become a point of attraction for employees from the first days.

For many OSSP employees, operational communication and sending files in third-party instant messengers and public cloud VKS (video conferencing) were previously standard practice. Related issues:

• Non-intuitive information retrieval. Try finding the desired file if it was sent a week ago and buried in a hundred messages.
• No control and security. Phones employees could change, chats were lost, and deleted messages disappeared forever.
• Intersections of workers and personal boundaries. When employees have to use personal accounts in instant messengers to work, security issues fade into the background. Any outsider can write to a person by introducing himself as an employee of the company.

But the most serious problem was interaction with state customers. According to the rules, all discussions with them must take place in a secure environment, and external messengers and VKS do not meet such requirements. It was necessary to urgently look for a solution.

OSSP transferred all internal communication to a secure messenger: Bitriks24

• Chats for prompt communication. Personal and group dialogs, quick search for messages and files - everything is in one place.
• Video calls without third-party services. You no longer need to drop links to calls in chats - colleagues gather in one click, the invitation link comes automatically to everyone. Scheduling meetings takes place in the internal calendar - they will not give notification in the system to forget about the call.

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Фото: 1C-Bitrix

• Security and access control. All communication takes place inside the corporate circuit, and outsiders cannot get into work chats.
• Efficiency. Managers no longer spend time searching for the right contacts - all employees are available in the same system.
• Perspective for working with government customers. OSSP is testing the possibility of safe interaction with external partners within the corporate circuit. This will allow government customers to connect to secure chats and video calls without the risk of data leakage. As a solution, we consider the Bitrix24 Collaba tool, which allows you to invite external participants to a secure workspace with limited access to internal data of the company.

The COO was initially skeptical about moving to Bitrix24. But as soon as he tried the built-in video calls and messenger, everything changed. Now he holds meetings exclusively through the portal, and regional operating managers do not even discuss the possibility of using other services.

Now in OSSP, the corporate messenger Bitriks24 is a single window for all negotiations. This is a standard of work that ensures security and speed of communication.

As before, the search for the right colleague looked like in the OSSP: every month automatic mailings with Excel tables came from 1C. They contained contacts of employees, where departments, positions and phone numbers were indicated. In theory, this was supposed to help, but in practice:

• The data quickly became obsolete. Someone moved to another department, someone's phone changed, etc.
• The search was uncomfortable.
• Communication errors. It was possible to accidentally call the wrong person or send an important letter to the wrong department.

We needed a solution that would simplify the navigation of the company and make the search for employees instant.

Organizational structure right on the portal:

• Graphical display of the company structure. You can see which departments there are, who reports to whom, who is the head of the division.
• The data is automatically updated. If an employee is transferred to another department or changes contacts, the data is automatically pulled up from 1C and updated instantly, not in a month.

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Фото: 1C-Bitrix

How it changed the work of employees:

• Now all the data is stored on the corporate portal, and the search for the desired employee takes literally seconds. It is enough to drive a name or position - and the system itself will give the result.

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Фото: 1C-Bitrix

• Employees no longer spend time searching for contacts, and managers do not need to manually send out tables and update lists.

A couple of years ago, electronic document management was introduced in the company, but not all employees had access to it - due to the specifics of the work, not all employees need a work computer. Therefore, before the introduction of the Bitrix24 portal, it was impossible to completely get rid of paper bureaucracy.

This slowed processes and led to problems:

• Manual signing. To confirm the acquaintance, employees put a live signature, and then the document was scanned and uploaded to the electronic document management system manually.
• Physical vulnerability. The document could get lost, spoiled, and the courier could get stuck in traffic.

Instead of printed documents, OSSP translated all processes into digital format, integrating the corporate portal with the company's existing electronic document management system. DocsVision Now everything works automatically:

• Orders and important documents come directly to the employee's personal account. Employees see the notification of the new order, open it and confirm the familiarization with one click.
• Payroll leaflets are available electronically. Every month, the portal messenger receives a message: "Your payroll has been prepared, click to download." The document is protected. password This is especially important since regional OSSP offices plan to install shared computers for employees who do not have personal work devices. Thanks to password protection, no one can accidentally see strangers, data even if the employee forgets to log in.
• Leave requests are now automated. The system reminds the employee 14 days before the vacation and offers to fill out an application. No trips to the HR department.

In the OSSP, you no longer need to wait for weeks to familiarize yourself with the order or receive a payroll. Digitalization made it possible to reduce the time for processing documents at times, and also save transportation costs for sending securities.

The average age of OSSP employees is 44 years. Among them are cashiers, road workers, mechanics, operators - people who have been used to working with their hands all their lives, and not with digital services. For them, the words "corporate portal" sounded like something complex and incomprehensible:

• Fear of technology. Some employees were afraid that if they pressed the wrong button, they would break something.
• Unusual interface. Most employees have not worked with such systems before.
• Skepticism.

When the OSSP leadership decided to introduce the portal, an important requirement became: it should be clear to everyone, even those who are not friends with technology.

Instead of complex interfaces and multi-level menus, they made the portal simple and convenient:

• Logical structure without unnecessary tabs. Minimum of nested pages, all the necessary sections are on the main one.
• Large buttons and understandable names. No complicated terms.
• Instructions and video tutorials. The educational materials are located at the corporate university, which is developed on a separate platform. However, the transition to it is implemented from the Main page of the portal.
• Personal notices. Reminders about the upcoming vacation, new orders, payroll, tasks for execution - come to one section of the portal with notifications automatically.

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Фото: 1C-Bitrix

Now employees are no longer afraid to click the wrong way, and the portal has become a familiar and interesting tool for them, and not something complex and frightening.

IT labyrinth instead of a convenient system:

• There are many systems, the logic is different. For work, disparate solutions were used - 1C, DocsVision and other services of the company.
• Each service has its own entrance.
• Employees were lost in the interfaces. Newcomers had to figure out where and what to look for for for a long time.

All this slowed down the work and increased the load on the IT department, which regularly helped restore access. The employees themselves were confused in what system to find.

Portal as a "single window" to all services:

• Integration with DocsVision. Now orders, approvals and memos are available directly on the portal - no downloads and transfers.
• Integration with 1C. Data on employees, positions and personnel changes are automatically pulled up to the portal. In the future, it is planned to expand functionality: employees will be able to send vacation applications and request certificates without the need for manual processing in the HR department.
• End-to-end authorization. You no longer need to remember a bunch of passwords.

Plan for the future: even more automation. In the near future, the portal will add:

• Requests for reservation of meeting rooms. You no longer need to write to the secretary - everything is decorated with a couple of clicks through the portal.
• Digital maps of offices and charging points. Convenient navigation to immediately understand where to look for the desired employee.

Now OSSP employees do not lose time in finding the right service, and the IT department is no longer littered with requests to restore access. Everything is centralized, logical and works as it should.

When the OSSP thought about digitalization, no one imagined how much the portal would change the daily work of employees. Previously, to solve simple issues, you had to manually extract information from different sources. Now everything is in one place: the Bitrix24 corporate portal has become a single digital space for the entire company:

• Communication has become transparent. Mail and third-party messengers are a thing of the past, all discussions are held in the corporate messenger.
• Paper document flow goes down in history. Employees get acquainted with documents in one click.
• Integrations have made it easier to access services. Now employees are not looking for access to different systems - everything is available through the portal.
• Navigation through the company has become clear. Organization structure and contacts of colleagues - in one window.

Next, it is planned:

• Expansion to all regions. As of March 2025, the portal has been introduced in several regions, but in the coming months all 2,000 employees will join it.
• New integrations. It is planned to further automate and synchronize with the company's internal services.
• Mobile application. OSSP is considering giving all its employees access to a separate mobile application. This is especially true for those who find it inconvenient to visit the portal from work computers.