The AKS autotechnical center implements the solution of contact center

In AKS autotechnical center for providing the minimum delay at acceptance of customer appeals made the decision on implementation of the software product "1C-Rarus: The softphone, PROF", and as the partner selected 1C-Rarus company, the press service of developer reported on August 1, 2013.

Project Results

As a result of implementation call center agents of "AKS" had an opportunity to save up to 35 with on each incoming call and up to 50 with on each outgoing.

The solution allows to process not only the entering, proceeding, but also passed calls. If the operator did not answer an incoming call, then in a system there is a text signaling about existence of the passed calls. The employee himself calls back to subscribers at whom it did not turn out to phone - the autotechnical center saves the clients.