Corix Utility Services optimized work of a back office as implementation of profile technology

On July 25, 2017 the IFS company announced optimization of work of personnel of a back office and processes of providing services in Corix Utility Services company by means of implementation of IFS Field Service Management technology.

Project Tasks

The Corix company provides to the clients high-quality services, it became a basic reason of the choice of the software of IFS Field Service Management and IFS technology for planning optimization.

Optimization of the working schedule will help Corix to increase predictability of arrival time of the technicians and will become a guarantee of presence at the appointed technical specialist of experience, tools and materials necessary for solving of tasks in field conditions.

Optimization of planning is for us an important factor as Corix very seriously treats service quality of the clients who are payers. We need the software solution for management of service maintenance in field conditions which will constantly trace and optimize the working schedule that at the time of receipt of an urgent call we were sure that the technical specialist of due level and with necessary tools and materials arrived in the right place for elimination of the arisen problem in time. Now every time when to us the call from the client arrives, our new software offers more than 1 thousand possible scenarios and selects the most optimal method of providing service. Thus, it is enough to our client to make one call and to receive one answer about arrival time of the specialist. Kevin Meagher, senior vice president of Corix Utility Services, North America

The service organizations similar to Corix, certainly need the strengthened planning, but it is not less important for them to manage stock, to constantly trace a status of instrumentations and a message repair work according to requests of consumers. IFS Field Service Management has all functionality for creation of a chain of values for the service company interested in quality of provision of services. Mike Lorbiecki, the vice president of sales department of IFS company in North America