Dipole Technologies St. Petersburg (1C:CRM. Module for 1C:ERP and 1S:KA2)

2022: Introduction of the software product "1C:CRM. Module for 1C:ERP and 1S:KA2 at Dipol Technologiya JSC

About Customer

Since Dipole of Technology 1992, JSC "" has been engaged in complex equipment and re-equipment of enterprises radio electronics and, mechanical engineering transferring companies to a new level of production efficiency, scientifically production. consulting The company implements high-tech projects for various industries. industries

The user of the 1CCRM system ":" the company JSC "Dipol Technologies" has been for a long time and in 2022 it was decided to switch to a modern version. For this, "" was acquired. 1C:CRM. Module for 1C:ERP and 1S:KA2 The project for the transition was decided to be carried out by the staff of the company's specialists. Due to the fact that the development volume turned out to be significant, an additional resource was required programmers with knowledge of the specifics of the CRM system in order to meet the project deadlines. To solve this issue, the management of Dipol Technologies JSC turned to the developer of this software product - the company 1C-Rarus"."

The specifications submitted for development were successfully implemented by 1C-Rarus specialists and accepted by the Customer. Work was done to automate the sales funnel. Added the ability to plan purchases, receipts, shipments and customer payments by week. This greatly simplified the work of the sales department, and the company's management has prompt access to this information at any stage of working with customers. The development of a revenue and profit forecast report will allow managers to see the full financial picture and make management decisions on time. A complete transition to the new version will soon be carried out, which will automate areas such as marketing, sales, call center.

Dipol Technologies JSC thanks the specialists of 1C-Rarus in St. Petersburg for the prompt and high-quality solution of tasks and assistance in the transition to the new version of the 1C: CRM program.

Tasks

The tasks facing 1C-Rarus specialists in St. Petersburg:

• Provide for the possibility of entering a person responsible for working with a partner in the context of company divisions.
• Make automatic filling of the person responsible for case processing.
• To simplify the work of the company's employees, it was necessary to develop an automatic filling of reference information.
• The possibility of analytical accounting for convenient work with customers of the company.
• Implementation of printing plates.
• Implement an automated messaging and mailing mechanism for employees and managers.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• Monthly delivery and installation of ITS delivery set to the user's workplace is performed
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers