Voice robot from MTT accelerated surveys of Haval car owners by 10 times

2022: Digital Assistant Launch

On MTT December 15, 2022, JSC "" announced the development and launch of a digital assistant for Hawale Motor Rus"." Voice robot VoiceBox conducts surveys on the quality of service and repair in dealerships of the automaker.

Previously, similar surveys were manually handled by account managers. After connecting the digital assistant, the time to collect and process feedback was reduced by 10 times, and the conversion to successful calls increased from 20% to 30%. Within three days of a Haval vehicle undergoing repair or service, a voice robot calls its owner and asks to rate the quality of service on a scale of 1 to 5, and in case of a bad rating, requests a detailed comment. Thanks to integration with the CRM system, feedback in decrypted form instantly reaches account managers for analysis and further work with the case.

MTT digital services are aimed at helping businesses build fast and effective communication with customers, "commented Ramil Bikkuzhin, Commercial Director of MTT. - Tailored to the individual needs of Havale Motor Rus, the voice assistant not only optimizes the company's resources for conducting surveys, but also helps car owners to resolve their pressing issues faster.