How "Lakhta Clinic" transforms business with KEDO "Bitriks24"

2025: Business Transformation with Bitrix24 CEDO

The increase in the number of personnel, the increase in the volume of document flow and the need for prompt coordination require non-standard solutions. It was in this situation that Lakhta Clinic found itself. Representatives of 1C-Bitrix in May 2025 told TAdviser how the clinic was able not only to implement digital solutions based on Bitrix24, but also to make them part of its daily work, overcoming the skepticism of employees and turning complex tasks into simple processes.

As reported, until 2020, Lakhta Clinic used Bitrix24 as a simple messenger, using only 5% of its functionality.

The tipping point came when management decided to expand its use of the workflow automation platform. However, the clinic staff, accustomed to instant messengers and paper document management, took these changes with distrust. It was especially difficult to adapt doctors - for them the introduction of new tools could become unnecessary stress.

To motivate staff to start working at Bitrix24, the clinic management made the calculation sheets available only through the portal. At the same time, training meetings were held, and the heads of departments actively supported the implementation of the system. Gradually, all internal processes, including employee movement, vacation coordination, sick leave and even orders for medical supplies and much more, began to be recorded through automated business processes. This allowed employees to see the convenience of the system on their own and realize how much it saves their time.

In 2024, the clinic took the next step - it introduced electronic document management (KEDO). Many CEDO providers were considered, but all this meant an additional information flow for employees and a financial burden on the company. Therefore, it was decided to use CEDO Bitrix24.

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Фото: 1C-Bitrix

At first, employees were skeptical about signing documents through, State key fearing for safety. data Management addressed this issue through open communication: employees shared their experience with KEDO news in the Bitrix24 feed, which helped reduce tension and increase trust. Now 100% of new employees are connected to the EDC from the first day of work, employees noted a special convenience remote.

The onboarding process at Lakhta Clinic has become one example of how the capabilities of Bitrix24 can be used effectively. The peculiarity of the company's structure is that adaptation begins from the moment of approval of a successful candidate for a position and averages about 2 weeks until the official exit to work. The new employee gets access to the knowledge base, a welcome letter from management and a video about the corporate culture. Automation allows each employee to quickly get acquainted with the processes of the clinic without experiencing stress from a large amount of information. And on the first working day, feel more confident, because the organizational moments in work have already been studied.

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Фото: 1C-Bitrix

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Фото: 1C-Bitrix

Smart processes in Bitrix24 replaced the use of third-party applications that were not suitable for the clinic due to the need to customize the features of onboarding staff. Now the entire adaptation process is centralized, including creating accounts, setting up meetings with managers, and even photo shoots for employees. Moreover, the marketing department supports doctors who blog, providing assistance in creating content - communication on this issue also takes place through the portal.

Prior to the implementation of the CEDO, holiday coordination was a bit chaotic. Statements could contain errors in dates, which led to the need to rewrite documents. The smart process algorithm solves this problem: now the human resources department first checks the correctness of the dates, and then the application is automatically agreed with the manager. This minimizes errors and saves time for both employees and personnel. And the created chat and the mark in the absence schedule will remind managers of the employee's upcoming leave.

The digitalization of processes gave the clinic tangible results. The implementation of the EDC reduced the time spent archiving documents to a 0.25 rate (2 hours per day). Moreover, the time savings of employees who used to have to come to the office to sign documents is up to 3 hours per operation.

The increase in the number of employees to 500 people did not require an increase in the staffing department, as automation of processes freed up resources. If the CEDO had not been implemented, the clinic would have had to hire another specialist.

The clinic's immediate plans include the integration of Bitrix24 with 1C (ZUP) for automatic document generation. This further optimizes the operation and minimizes the likelihood of errors - you will not need to manually create documents in two systems.

In addition to working with personnel, Bitrix24 will become a convenient tool for accounting for medical equipment. Digital cards with QR codes will allow you to quickly identify the location and condition of the equipment. This solution will make the process transparent and convenient for all employees.

The experience of Lakhta Clinic demonstrates that digital transformation gives real and measurable results. The main results are:

• Automation of routine processes saves the company's resources: the implementation of the CED made it possible to reduce the time for personnel workflow and reduce the burden on the human resources department.
• Motivating employees to use digital tools requires a competent approach - gradual involvement through convenient smart processes has proven to be effective.
• Smart processes optimize onboarding and internal operations - employees receive clear algorithms of actions, save time for adaptation and get involved in work faster.
• The integration of digital solutions allows you to scale your business without increasing staffing, which is especially important for fast-growing companies.
• A gradual and thoughtful approach to digitalization reduces staff resistance, making new tools not an obligation, but a convenience.