MUEC (workflow system)

2017: Transition to the third version of the LanDocs ECM platform

Vladimir Feoktistov, head of project office "MOEK"

Vladimir Feoktistov, the head of project office "MOEK", told about several stages of implementation and uses ECM/EDMS LanDocs in his company. According to the results of transition to the third version of the ECM platform in 2017 the company received a system with absolutely new opportunities – expanded support on a hot line, document flow of confidential documents, integration with other systems via the corporate data bus, full-text search using mechanisms ABBYY and many other things.

Further correction of the business processes supported by ESM/SED LanDocs began to be performed owing to the happened normative changes which purpose - simplification of access for entrepreneurs to networks of infrastructure of the monopolists rendering the corresponding services in the field of gas supply, the electric power, water and heat.

As a result of changes of the legislation terms were significantly reduced that as the speaker was recognized, it was painful for such large organization as MUEC where about 15 thousand people work and all processes are rather strongly bureaucratized. At the same time the legislator, having relied on digitalization of processes, left the right to file documents in paper form that complicated a problem of decrease in terms of consideration of requests. As a result of the carried-out work the landscape in which two channels of receipt of information – verbal and interactive are provided was constructed.

Decided to use personal accounts where the user can make a set of documents for interactive channel, make legally significant action – to sign the document EDS and a tax together with the request. From a personal account get to the documentary bus which function is historically performed by ECM Open Text. Start of personal accounts based on web services in commercial operation is planned.

In the context of import substitution there is a problem of replacement of Open Text by the corporate data warehouse based on LanDocs and, respectively, LanDocs use as uniform ESM-platform. Also the task optimization of architecture of ECM, acceleration of its work is important. In respect of integration about SIEI a system is in a test stage.

2006

In February, 2006 the Board of Directors of JSC MOEK made the decision on restructuring of the company as a result of which also 5 specialized branches were formed 10 operational (on number of administrative districts). The changes of an organization structure happening in the company caused reengineering of management processes. There was a need of implementation of an automated system of documentary providing for consolidation of central office of management of the company and its branches. The following requirements were imposed to a system: functioning in the conditions of change of structure of the company, a scaling option by forces of staff of JSC MOEK, flexible configurations of distribution of the rights and information access layers. The company management expected to implement the project in extremely short time - by the beginning of 2007.

In November, 2006 a system was installed in management personnel and 15 branches in 250 workplaces. By the beginning of 2007 a system is put into commercial operation. Today in JSC MOEK 17 branches are automated, in a system more than 2500 users work: more than 1000 from them have full-function access to a system, the others obtain document information means of e-mail.

Head of department of office-work of Management personnel of JSC MOEK Dzhuma Igor: "Implement the project of such scale in short terms it seemed impossible, however we managed it. At the heart of success - in details developed and accurately organized process of implementation, professionalism of a command of LANIT and devotion of our employees of department of office-work and the Center of information technologies".

Head of Department of document management systems of LANIT Karabutov Valery: "Our project was designed to support technology process of formation of a new organization structure. With respect thereto additional loading was tested as the customer's specialists forced to adapt at the same time to reorganization and to new software and consultants of LANIT which implemented a system in the conditions of change of methods of work with documents, traditional for the enterprise. Therefore it is extremely important that a large-scale system was created in the stipulated time and successfully works in the mode of commercial operation".