Motorkul (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2022: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Motorkul LLC

About Customer and Project

LLC Motorkul"" offers a large range of components and spare parts for transport air conditioners and refrigerators. The company compares favorably with competitors primarily in that it not only supplies equipment, but also manufactures it according to the customer's specifications.

Advantages of the Company:

• The presence of all items presented in the catalog in the warehouse
• affordable cost;
• flexible discount system;
• a convenient and operational order delivery system;
• possibility of production of car air conditioners and spare parts for them by order of the customer.

The company strives to build long-term relationships with customers, glad to new customers. To automate all metering areas and work effectively with each customer, there was not enough CRM system. Through the implementation of CRM, the company's management planned to improve sales management business processes, ensure strict compliance with order deadlines, introduce personal responsibility for managers for work, and strengthen management control.

To select software, the company's management turned to a partner of 1C - 1C-Rarus. 1C-Rarus experts recommended building an information system based on the 1C: Enterprise 8 software product . Trade and Customer Relationship Management (CRM). "

Automation results:

• A single information space has been created for storing information by client, for each of the clients a contact history and dynamics of changes in the state of relations are maintained. The possibility of loss of contact data is excluded;
• The process of working with incoming requests is standardized. Transparency and control of work with each customer has appeared.
• With the help of CRM, it was possible to eliminate customer losses as a result of the long processing of incoming applications, the customer dump was reduced, and the number of successful transactions increased;
• It became more convenient to control warehouse stocks, which helped to organize the timeliness of deliveries. Orders to suppliers are created after analyzing the demand and current requirements recorded in the buyer's orders.
• With the help of analytical reports "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "management quickly receives data on financial performance and sales. This allows you to control and manage all internal processes.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products