"The multi-business processing company" transferred administration of IT infrastructure to the third-party contractor

On February 26, 2015 Softline announced provision of services of multivendor technical support of "The multi-business processing company".

Project Tasks

For improvement of work of segments of IT infrastructure, their administration, timely software updating the company made the decision to involve third-party service company in service. The contractor in the project on a competitive basis selects Softline.

Project Progress

Under the terms of the agreement Softline renders services of multivendor technical support in the solutions SafeNet Authentication Manager, software of Citrix and Microsoft.

Upon the demand of the customer specialists provide the detailed statistics on all incidents, terms of reaction and the solution on each of them. Support is implemented using the selected telephone line, e-mail and the ServiceDesk portal.

Project Results

According to the results of the MPK project had an opportunity to refer to the partner matters of technical support of authentication systems and software configuration. In addition, Softline helps the customer with setup of terminal services and user applications, holds consultations on licensing.

"Joint harmonious work of specialists of MPK and Softline allows to provide reliable functioning of segments of IT systems of MPK, and multivendor technical support gives the chance to react quickly to emergence of emergency situations with products of different producers through a single system of technical support", - Ekaterina Eremenko, the sales manager of solutions of Softline company noted.

"The Softline company throughout a progressive tense is our partner. The rendered services in technical support substantially increased operability of IT services of the company, having at the same time simplified problem solving of operation of infrastructure", - Sergey Lukyanov, the deputy security officer of MPK LLC told.