Nanodent Company (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Nanodent Company LLC

The Company "Nanodent" introduced the software product "1C: Enterprise." 8 Trade and Customer Relationship Management (CRM). " This made it possible to build long-term relationships with partners, make timely management decisions on business development.

Nanodent presents products for professional oral health care developed by dentists - experts. Nanodent Company LLC is the official distributor of APADENT, APAGARD, TePe, SWISSDENT, BlueM, WhiteWash, Pierre Fabre Oral Care in the Russian Federation. Since 2011, the company has more than three hundred partners throughout Russia and provides favorable conditions for cooperation and development of the partner business.

To build effective relationships with buyers and suppliers, the management of Nanodent Company LLC decided to implement a CRM system.

Earlier, the company already had a positive experience of cooperation with 1C-Rarus, accounting in the company is carried out using the 1C: Accounting 8 program.

1C-Rarus specialists advised to use the software product "1C: Enterprise.8 as the basis for building an operational accounting system. Trade and Customer Relationship Management (CRM). " The 1C-Rarus manager demonstrated the reflection of the company's business processes in a typical configuration. The configuration meets the needs of automation, namely, it is suitable for maintaining a customer base, processing sales, and organizing warehousing.

The software was installed, the initial accounting parameters were configured, consulting services for starting work in the system were provided.

Automation results:

• The speed of reaction to appeals has increased. The manager recognizes the incoming call faster, can always quickly view the history of working with the client, which allows you to respond to the request faster, build good deals
• It has become more convenient for the purchasing department, since the current stock balances and requirements of Customers are available for analysis.
• Marketers use tools such as a sales funnel and leadership generation in their work, relying on real data. This allows you to select the target audience and effectively conduct marketing actions
• The management of the Company analyzes and monitors the operation of the business using the program reports

The accounting system is supported, the user is provided with consulting support.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers