| Customers: Polyphysician Pharmaceuticals, medicine, healthcare Contractors: Multiregional Transit Telecom (MTT) Product: MTT Voice botНа базе: Artificial intelligence (AI, Artificial intelligence, AI) Project date: 2019/12 - 2020/02
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2020: The voice MTT robot for Polimedik
The federal provider of intelligent solutions for business of MTT announced on April 1, 2020 that the Voice MTT robot was implemented in federal network of the medical centers "Polimedika" assisting according to the policy of compulsory health insurance. It automated a routine of collecting and registration of complaints of patients for service of the medical centers. Now clients do not wait for the answer long to lines, and at once announce the problem to the robot who collects all necessary data on the complaint and writes in the Customer Relationship Management System Bitriks24. Then specialists of clinic receive the summary report and carry out work on improvement of service. Read more here.
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