Customers: SAP CIS
Contractors: Promobot Product: PromobotSecond product: SAP Qualtrics Customer Experience (CX) Project date: 2021/03 - 2021/08
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2021: Promobot V4 Implementation
SAP Digital Leadership Center (DCC) became the first To Moscow robotic in business space. This was announced on September 28, 2021 by the company. SAP CIS Now there is a robot V4 series from the Perm company. CTL is Promobot one of the innovative and exhibition hubs, its area is about 3000 m2, at the same time it seats up to 1000 people. There is a permanent exhibition of innovations with regularly updated stands and demo scenarios, as well as many events of different formats. The robot will meet guests and issue passes, help navigate the vast space of the Center, and will also be able to independently conduct excursions.
The interaction between SAP and Promobot will not be limited only to the use of a robot, the companies agreed to work together in the field of high-tech events. The plans also include the integration of SAP solutions with Promobot V4 stand-alone service robots, in particular, the use of a cloud system to collect and analyze the experience of SAP Qualtrics customers.
Cooperation with SAP is important for our company, because our robots can provide a large number of services and services, and SAP solutions will complement the existing functionality with a large range of customer interaction products, "said Oleg Kivokurtsev, Promobot Development Director. |
The first prototype will be a CTL robot, in the near future it will be able to conduct real-time surveys of visitors, then analyze feedback using built-in MLalgorithms ones - the results data can be used to change. business processes SAP Qualtrics allows you to run both out-of-the-box surveys and create unique ones, depending on the event, target audience, and subject matter. At the first stage, questions will appear on the display located on the robot's chest, and then it will be able to ask questions in voice and process audio answers.
Robots are a global trend, and in Russia there is huge interest in them. We have many projects related to industrial robotization. We already have technologies that help combine the robot with machine training so that it can learn itself and achieve greater efficiency, "said Alexei Petunin, Executive Director of SAP CIS. |