Customers: SCOUT St. Petersburg; Information technologies Contractors: Elma (Elma, Intelligence Lab, Practice of BPM) Product: ELMA BPM SuiteProject date: 2012/08
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The company "Scout", the developer of systems satellite GPS/ GLONASS- monitoring of transport and control of fuel, started implementation Business Process Management Suite of ELMA.
Start
The company develops, the staff grows, new representations open, requests of clients grow. All this led company management to the decision on need of implementation of the centralized control system of the company.
A choice is made for benefit of Business Process Management Suite of ELMA which should provide interaction between employees and divisions, to increase management efficiency and control, to lead thereby to increase in level of the service provided by the enterprise to end consumers and partners.
Plans of implementation
Installation and setup of the main system modules will become the first stage of system implementation: Tasks and calendar, Work with clients. A system will integrate complete amount of data about the potential and existing clients, history of customer relations that will provide individual approach to each buyer. Also system implementation will provide quality improvement and speeds of all processes of work with clients that will promote increase in loyalty of buyers to the company.