SDEK switched to contactless shipment of parcels

2021: Switch to contactless service with OMNIC

On September 8, 2021, SDEK announced that it had switched to contactless service using OMNIC.

The company was one of the first in the Russian market for the express delivery of goods and documents to equip its offices with self-service terminals for the processing and sending of parcels, which completely exclude contact between the sender and the operator. Through terminals, SDEK expects to reduce the load on operators in a tense epidemiological situation, reduce the service time for parcel senders, and increase the flow of customers and revenue. By the end of 2021, it is planned to introduce up to 30 terminals.

The terminal is equipped with scales, an automated dimensional meter, a camera, a touch display, a thermal printer, a pin-pad, scanner barcodes and Internet a -modem. With its help, you can independently go through the entire parcel design cycle: measure dimensions, choose a tariff, enter information about the sender and recipient, pay for the parcel and print the invoice. A simple and intuitive interface allows you to use the terminal without the help of an operator.

The terminal developer is a supplier of cross-industrial solutions for retail and. logistics OMNIC The project, namely the development and design of the terminal, the establishment, business processes development software integration and in the current processes of SDEK took three months, "said Anna Snitko, Product Director of OMNIC.

By automating the process of receiving parcels, SDEK expects to reduce the service time of parcel senders and minimize queues for the operator, reduce the load on operators and increase the level of security of their work in conditions, pandemics increase the influx of customers and the volume of orders and, as a result, provide additional revenue inflow.

We expect that at the start of the project, at least 20-30% of SDEK customers will use self-service terminals and that later this share will grow. For comparison, in most offices of the Royal Post of Great Britain, the share of parcels sent through the self-service terminal exceeds the percentage of parcels issued through the operator, "said Maxim Karpin, head of the SDEK project office.

Until October 1, 2021, the terminal operates in test mode at the address: Moscow, Ryazan Avenue, 16c4. By the end of 2021, SDEK expects to install up to 30 terminals at its parcel reception points, mainly in the regions of the Central Federal District.

According to OMNIC, 40% of consumers in Russia would prefer self-service communication with operators/consultants. 77% of consumers believe that offering a self-service option is the best way to show respect for the client and his time. Major retailers around the world - from Amazon and Walmart to Crossroads and Pyaterochka - are actively introducing self-service terminals. SDEK intends to use this experience to increase customer service in the logistics market, "Karpin added.