Fastzila robotized mass personnel recruitment using artificial intelligence technologies

2020: Implementation of Sever.ai

On October 26, 2020 TalentTech reported that the Fastzila company implemented the solution Sever.ai in partnership with chatme.ai which helps to process omnikanalno the entering flow of applicants on the courier's position: through a call the robot or communication with the chat-bot at choice of the candidate. The technology allowed to robotize a stage of primary contact with the candidate, having reduced labor costs of call center by 32%, and terms of closing of a vacancy – for 18%.

Omnichannel is provided by a linking of the robot and the text chat-bot chatme.ai in a single window. The candidate can leave the request and the robot will call back to him to conduct an interview. If the applicant does not want to talk by voice, he can have in real time an interview in a chat with a bot.

After primary interview data automatically get to an internal CRM system in a certain status for processing of the request by the HR specialist: priorities are placed for benefit of those who approach by required parameters.

The solution Sever.ai helped us to automate processing of a lead: do primary screening and by that to reduce a time frame of processing, having completely excluded its loss. At the same time we significantly "warmed up" a HR funnel and improved conversion of this stage. We continue to develop the project, we are going to achieve fall forward and control of hiring to reduce loss of candidates to zero, – Philip Kostin, the head of marketing of Fastzila told.

The first results

• 1,952 requests, from them 123 – using the chat-bot are processed
• 716 candidates as a result confirmed interest, underwent dialog up to the end and were suitable in all respects
• The technology allowed call center to save 97 working hours thanks to parallelism of calls (the person can execute 1 call in timepoint, the robot up to 100).

It was important to Fastzila company not to leave any request without answer and to prioritize applicants for call center. The bot can process up to 200 requests a minute — it is 100 times faster than personal calls and gives the chance to process a big flow in parallel. The candidate himself defines the suitable communication channel – a chat or a call. At the same time the live speech is inherent in the robot – a time even difficult to distinguish him from dialog with the person, – Vladimir Li, SRO of the solution Sever.ai added.

The robot operates according to the following scenario:

• How many to you complete years?
• It's cool! Do you have a citizenship of the Russian Federation?
• It's cool. Do you have phone or the tablet on Android?
• Do you have an existing medical book?
• Do you have the car?
• Call your full name.