MGTS: Virtual PBX

Main articles:

• PBX - Office PBXs (Global Market)
• PBX - Office PBXs (Russian market)
• SaaS - History. Philosophy. Development Drivers

Virtual PBX is a service for corporate clients that allows companies and government agencies to reduce communication costs.

2021: Launch Mobile App

The Moscow City Telephone Network (MGTS), a local wire operator in Europe, part of the MTS Group, announced on February 8, 2021 the launch of a mobile application for Virtual PBX, which will allow entrepreneurs and representatives of state and municipal institutions in the Moscow region to control the flow of calls to the enterprise using a smartphone.

The mobile application is a complete replacement for the web version of the Virtual PBX cloud service, which allows you to monitor, analyze and coordinate the work of employees "on the phone" through the Internet, improving the quality of service and sales of the enterprise.

Using the application, you can see a summary of calls for the current day or other periods: the number of incoming, outgoing and missed calls, which will help automatically set tasks for employees on accepted and missed calls.

The application shows the history of calls with a search by employee name or customer number and allows you to listen to phone records, which makes it easier to remotely monitor work. In the application, you can manage the main settings of the service: change call receiving routes, turn on and change forwarding, make and adjust the schedule of employees on the line.

In 2020, which pushed many enterprises to use cloud services, the number of users of our Virtual PBX increased by 20%. It has become the most popular in trading companies, the services, real estate, medicine, logistics and transport, "comments Roman Leshchenko, MGTS marketing director. - We supplemented the service with a mobile application, which will become an assistant in the remote management of telephony and the work of employees of enterprises.

2020: Extend the API connectivity of CRM systems

Moscow City Telephone Network (MGTS), Moscow's fixed operator , being a member of the MTS group, announced on July 29, 2020 the expansion of the Virtual PBX by introducing additional customer interaction services, which will help business representatives, state and municipal institutions of Moscow and the Moscow region to more effectively solve their tasks and reduce up to 40% of communication costs compared to traditional office telephony.

The updated VATS expanded the ability to connect CRM systems by API and configure integrations with customer management systems and transactions amoCRM and Bitriks24, additional functions of communications with customers appeared: notifications of missed calls to Telegram and ordering a callback from the site.

In the updated version, VATS users from MGTS can simultaneously connect any number of API information systems, unlike previous versions, where one information system could be connected.

The updated VATS will allow you to configure individual individual call scenarios for different numbers in the integrations of amoCRM and Bitriks24, exclude numbers that are not used to communicate with customers from the script, and automatically set tasks for employees on accepted and missed calls.

Interaction with current and potential users of VATS has been expanded thanks to two additional channels - notifications in Telegram and a callback.

{{quote 'Organization of remote work of employees for many companies becomes a critical factor for survival in competitive markets. During the period of self-isolation, the number of users of the service increased by 20%, ─ comments MGTS marketing director Roman Leshchenko. ─ The additional functions that we added to the service are based on the study of customer requests and have passed testing. }}

2019: Cloud Virtual PBX for Enterprise Customers

On January 14, 2019, Moscow City Telephone Network OJSC, one of the local wire operators in Europe, part of the MTS Group, announced the launch of a cloud virtual PBX for corporate customers. According to the developers, the decision will allow companies and government agencies to reduce their communication costs to 40% compared to traditional office telephony.

The present virtual PBX from MGTS (VATS) is a cloud-based telephone exchange that combines the company's distributed offices into a single corporate network with internal short numbers and, thanks to a simple interface, allows you to quickly configure only the required set of functions and flexibly adapt it to changing customer tasks. This platform is integrated with common CRM systems in the market and provides further integration with internal CRM systems of customers.

The basic set of services of a virtual PBX includes multi-channel urban telephone communication, short numbers inside the network, free calls between employees, a personal account with the ability to store history and record calls up to 12 months and listen to them, IVR and others.

Additionally, users of the virtual PBX can configure various types of forwarding, call transfer scenarios, call hold, auto attendant functions, conference call, advanced analytical reporting on individual parameters, connect remote departments of contact centers, send an SMS business card to their company and order a return call. The call-tracking function is also implemented in the solution.

author '= Natalia Bizhanova, MGTS Marketing and Product Development Director ' We are changing the approach to developing products for the corporate market, and this launch has become a pilot for us: the virtual PBX was launched after a test period, which could be used by MGTS customers of the corporate segment. The decision to launch the service into commercial operation was made based on the results of tests and positive feedback from users about the functionality of the product. The satisfaction of our customers with the interaction with the product is the main priority of the MGTS product strategy, and we will constantly implement various approaches in order to ensure a positive user experience. We recognized the experience of launching the product through test periods as successful and will follow this approach in the future.

The solution is available for representatives of business and budget institutions of various types in Moscow and the Moscow region.

2015: Start connecting clients to the "Virtual PBX"

On March 10, 2015, Moscow City Telephone Network OJSC announced the start of B2B client connections to the Virtual PBX service based on the GPON network.

The service is a cloud telephone exchange with the ability to connect multi-channel city numbers. Virtual PBX allows you to combine several offices in Moscow, linking city and mobile employee numbers into a single corporate network with short numbers for fast recruitment.

To handle incoming calls, you can create an intelligent voice menu (IVR), distribute incoming calls and improve the speed of customer service.

Virtual PBX provides a wide range of additional useful services:

• different types of forwarding,
• Call reallocation scenarios,
• Call Hold,
• auto attendant functions,
• Three-way conference call.

The system operates on the basis of the GPON network from MGTS. The equipment is set up and maintained by the operator's specialists.

The following services are included in the "Virtual PBX" service set:

• telephone communication,
• short numbers within the network,
• free calls between employees.

The Virtual PBX service and additional services based on it are available to all corporate subscribers MGTS connected to the network. GPON