Weathervane Sale (Infinity Trade)

About the Company

Weathervane Sale was formed in 2005. More than 1600 organizations (data from autumn 2015) from various business sectors use Infinity products in Russia, Ukraine, Belarus and other CIS countries. Infinity's call center is used by both small companies for several operators and organizations with a network of distributed offices for hundreds of jobs that handle tens of millions of calls per month.

Among the clients of the company:, Gazprom,, Pension Fund of Russia,, Federal Bailiff Service,, Federal Customs Service, SC Renesance SK MAX Anex Tour VGTRK instant settlement system,,,,,, WebMoney AnyWayAnyDay FASP Collection Agency Sochi 2014 Olympic Games Unified Information Center official tourist operator of the 2014 IIHF World Championship Airline,,, and many UTair Tatarstan Airlines Delivery service SDEK others. Primsotsbank According to CNews Analytics in 2009-2011. the most large-scale Call centers among domestic vendors were built on the basis of the Infinity Call Center.

A Brief History

2005-2009

• In 2005, the first version of the call processing automation software, the Infinity Call Center, was released.
• In 2007, an industry solution for taxi dispatch services was created - Infinity TAXI.
• In 2009, two of the ten largest (fourth and seventh) projects to create a call center in Russia were implemented on the basis of Infinity (data from CNews Analytics)
• In 2009, there was an association with the Russian developer and manufacturer of computer and telephone line integration tools and systems - Agat-RT, whose products are known on the market under the trademarks Alder, Sprut, Sprut-Inform and Agat UX.

2010

• In September 2010, as a result of a technological partnership with Terrasoft, a provider of customer relationship management solutions, an integration module was released for the Infinity call-center and Terrasoft CRM products.
• In November 2010, as a result of a technological partnership with VC 1C-Rarus, a joint venture of 1C and Rarus, an integration module for the Infinity call-center and 1C: CRM products was released.

2011

• In May 2011, as a result of a technological partnership with 1C: Accounting and Trade (BIT), an integration module was released for the Infinity call-center and BIT: CRM 8 products.
• In 2011, the project to create a territorial-distributed call center based on Infinity for FASP was named one of the largest in Russia (data from CNews Analytics)

2012

• In February 2012, as a result of a technological partnership with FLASH connect, the FLASH Infinity integration module for Infinity and 1C call-center products was released.
• In March 2012, a new platform for Infinity - X products was released. The Infinity X and Infinity TAXI X Call Center solution was introduced.

2014

• In 2014, integration with the product was implemented automating collection activities - Luxbase "Contact"
• In the summer of 2014, integration with the FileControl system was carried out. Now in the statistics of Infinity you can see information on the activity of operators in using Skype, ICQ, Agent Mail.Ru, Jabber, etc.
• In December 2014, Infinity created a web chat (Online Consultant on the site)
• At the end of 2014, the companies "Weathervane Sale" and "Agat-RT" split

2015

• In 2015, integration with the product was implemented for conducting video calls and working with the Aurus RichCall website
• In the summer of 2015, Infinity expanded its e-mail operations. The Interactive Mail Response (IMR) mechanism is implemented and interfaces for working with incoming letters are created.
• In 2015, the Solution SaaS Infinity Smart was introduced