Minervasoft (Aichi Pantheon)

Minervasoft (Pantheon Aichi LLC) - developer of information systems in the field of preservation and development of intellectual capital, was created in 2019.

The founder of Minervasoft is Alexey Zobnin. He previously worked in various positions in contact centers - from a software developer at the beginning of his career in this area to a technical director.

According to Minervasoft, the team working for the company has been professionally implementing knowledge bases in the client service and IT divisions for more than 10 years (data from 2025).

Products

• Minerva Knowledge Management System (formerly Minerva KMS)
• Minerva Learn Mass Personnel Training Management System (formerly Minerva LMS)
• Minerva Result Knowledge Management Methodology

(data current as of April 2025)

History

2022: Revenue - 12.2 million rubles

According to the database of legal entities Kontur.Fokus, "the revenue of Pantheon Aichi LLC at the end of 2020 amounted to 12.2 million rubles.

2021

Naumen invested in Minervasoft

Naumen acquired a stake in Minervasoft, a Russian developer of the Knowledge Management System (KMS). TAdviser was told about this in Naumen on April 7, 2021. The size of the acquired share and the financial details of the transaction in the company are not disclosed, saying only that the majority part remains with the founder and CEO of Minervasoft Alexei Zobnin.

Knowledge Management System (Knowledge Management System) allows you to create knowledge bases and corporate portals, structure and post information on them necessary for the work of employees. As a result of the deal, Naumen will expand its portfolio of remote service solutions with a new product - Naumen KMS (more on the solution here), based on Minerva KMS from Minervasoft.

The product is designed to create knowledge management systems in large and medium-sized companies. According to Naumen, this solution is already working in the contact center of Sovcombank, Qiwi and Ak Bars Bank, and is also in the process of being deployed at Uralsib Bank. By the end of 2021, Naumen plans to implement new projects. Target customers: banks, retail companies, telecom providers.

Joining the Naumen KMS ecosystem is the fifth deal in which Naumen includes a technologically mature solution in its product portfolio

Naumen told TAdviser that the participants in the transaction will jointly develop the current product for the client service under the Naumen brand. It will be available to customers both as a standalone solution freely embedded in any IT infrastructure and as part of Naumen's remote service ecosystem.

The company explained that, according to the terms of the partnership, the knowledge management system developed by Minervasoft in the contact center and customer service segment will be sold mainly under the Naumen brand, and in other segments sales are possible under both brands.

Alexey Zobnin expects that partnership with Naumen will help the company develop the product more quickly and provide the opportunity to participate in more large-scale projects, where a set of solutions for client service is required. In addition to this investor, the Innovation Promotion Fund funds scientific work in the field of smart search conducted by Minervasoft.

Naumen has been developing an ecosystem of client service solutions for more than 500 companies for 20 years. Joining the Naumen KMS ecosystem is the fifth deal in which we include a technologically mature solution in the product portfolio, "said TAdviser Andrei Zaytsev, director of contact centers and robotic systems at Naumen.

The company recalled that before the deal with Minervasoft, they bought a company that developed dialogue systems based on AI technologies. In addition, Naumen entered the capital of companies developing a solution for managing the workload of employees and a solution from the field of speech technology. And as part of the development of a partner network in foreign markets, Naumen also invested in the German integrator company SoftBCom Berlin.

According to Global Industry Analysts for July 2020, the global market for knowledge management systems was estimated at $366.8 billion, and it was predicted to grow to $1.1 trillion by 2027. Global players in this market include Bloomfire, Chadha Software Technologies, Ernst & Young, IBM, KMS Lighthouse. But in Russia, this market has not yet been fully formed.

Business knowledge management is not just about implementing solutions in this class. A significant role is played by developing a knowledge strategy, debugging and regulating information exchange processes, creating a culture and methodology for working with business content. Understanding the context and specifics of the business is important here, and it will take time for expertise to appear on the market. In Russia, we are still halfway, - believes Andrei Zaytsev.

The director of the department of contact centers and robotic systems Naumen also believes that the demand for knowledge management systems (CPS) in the customer service segment will grow and especially dynamically - from large companies. This will be influenced by three key factors. The first and main thing is to tighten the competition of companies for customers, where the advantage is the readiness to quickly connect to the solution of the issue and close it as quickly and efficiently as possible. This speed and efficiency directly depend on the knowledge and competencies of the employees with whom the CPS allows you to work.

The second factor is the growth of information and knowledge in companies: large players are constantly expanding product and service portfolios, and employees need to navigate the data array. We need a convenient system that will allow you to quickly find the necessary data, and fine-tune the processes of working with knowledge, says Andrei Zaytsev.

The third factor appeared last year - this is "remote." According to Zaytsev, in working from home, when employees are turned off from their usual working environment and personal communication is not available, it is critical for teams to consolidate information that is significant for work in one source, as well as notify employees of all changes in information.

Minervasoft Products

According to information for April 2021, the company is developing and developing a solution for knowledge management (Knowledge Management System, KMS) and is working on another solution in the field of working with business knowledge - (LMS system Learning Management System). The latter allows you to manage employee training: create training courses, administer the training process, and control the level of knowledge of personnel.

The key task of the developed systems is to preserve the internal knowledge, skills, experience of the organization and ensure the ability to manage and exchange them between employees.

According to Minervasoft, the team working for the company has been professionally implementing knowledge bases in the client service for more than 7 years (data from 2021).