ALP ITSM

ALP ITSM is a service IT company.

Services

ALP ITSM has been providing IT outsourcing services with financial guarantees to international and Russian companies for more than 25 years. The company's key services include IT outsourcing, IT audit, IT consulting and DevOps.

To service retail chains, a partner network with a single SLA was created in 900 cities of Russia and the CIS.

ALP ITSM helps clients find solutions for the implementation of IT projects under the conditions of sanctions; since 2015, ALP ITSM has operated the Open Source Import Substitution Competence Center.

ALP ITSM customers are Russian and international companies, retail chains and businesses with high service level requirements.

(data current as of September 2022).

History

2022

Launch IT Consulting

On August 16, 2022, the company, ALP ITSM a service IT company of the ALP Group holding, announced the launch of the IT direction consulting to localize IT infrastructures foreign companies in. Russia This service reduces risks to business with the timely transfer of IT services to the territory by RUSSIAN FEDERATION 90%.

As of August 2022, the key problem of local offices of large foreign companies is the lack of its own managed IT infrastructure in Russia. The complete dependence of Russian divisions on central offices abroad paralyzes the management of IT services and the work of technical support for Russian divisions.

The departure of the parent company with software licenses, the lack of up-to-date system documentation and the termination of support for IT services - all this entails the risks of multi-million dollar costs and potential business downtime. According to ALP ITSM, spending on the restoration of the IT component and losses from the suspension of business processes with untimely localization can reach up to 25 million rubles. In this case, the stop time can reach up to six months if you need to develop your own software.

Building and implementing a competent IT strategy reduces risk by 90% and accelerates business restart up to 2-3 weeks without downtime or visible disruption. In addition, the planned restructuring of IT allows you to mitigate the risk of business shutdown in the event of a sudden disconnection from the head IT infrastructure.

Within the framework of the presented IT consulting service for localizing business in Russia, ALP ITSM offers local offices a full multi-stage IT strategy for seamless transfer of IT infrastructure to services available for Russia. The company takes into account only the emerging demand for the service and the constantly changing market situation and offers a flexible approach to building an IT strategy based on the requirements and specifics of each individual client. With extensive expertise and a portfolio of IT projects in various industries, ALP ITSM forms teams of consultants and system administrators exclusively for each customer request.

First of all, when implementing the IT infrastructure localization project, the ALP ITSM team conducts a survey of existing IT services, which is a kind of inventory of all operating IT systems. Such a service map records the list of software, their owners, requirements for these services in terms of functionality, availability and other criteria. Specialists prepare a technical description of each service within the framework of the business IT infrastructure. These documents then form the basis of the IT strategy and roadmap.

Next, ALP ITSM prepares a service dependency scheme, which records how IT services are interconnected and depend on the central office, Western service providers and other elements at high risk. Software licenses registered at the head office, contracts with foreign service providers, vendors, etc. - everything can cause failures in the operation of IT systems. For example, registering a mail service at the head office can stop communications in a local company without timely transfer to a Russian mail hosting.

Similar situations are described in the risk matrix. Together with the customer, ALP ITSM assesses each risk according to the standard approaches: probability of occurrence and severity of consequences. In this case, a joint risk assessment is important, since ALP ITSM experts deeply assess technical risks, but business representatives can point to "organizational" risks that depend on the specifics of the business. For example, according to the statistics of our customers, only 10% of companies face hacking of the IT infrastructure - the risk is not critical. Meanwhile, for a company operating in a highly competitive market, this risk is estimated to be significantly higher.

As a result, the customer, together with the consultant, sees not only risks, but also opportunities for further actions as part of the localization of the IT infrastructure. At the next stage, a strategy for the development of the company's IT infrastructure is being prepared. It describes the ultimate model for organizing all services: the most suitable solutions, transferring to the cloud or buying affordable foreign equipment and applications. The strategy is drawn up for three years. In addition, a roadmap is provided with a detailed description of the steps taking into account all identified risks for the next 6-12 months. After that, the ALP ITSM IT consultant accompanies the customer during the implementation of the strategy.

A business under international management needs professional IT support in order to quickly and most painlessly localize the IT infrastructure. It is in such cases that the participation of a professional team of technical specialists with versatile and deep experience is required. A new line of IT consulting to localize the IT infrastructure of foreign companies in Russia has combined the deep expertise and experience of ALP ITSM to solve the difficult problems of our clients. We already see an increase in demand for this service and expect a significant development of this area of ​ ​ ALP ITSM expertise, - commented Sergey Idiyatov, head of consulting at ALP ITSM.

ALP ITSM provides support for localizing IT infrastructure in Russia to companies from the following segments of the economy: restaurant business and fast food, pharma, industry, online and offline retail, retail, audit and consulting, and others. The transition of local offices to their own IT infrastructure in the future will help Russian businesses build a professional autonomous IT infrastructure without the influence of foreign IT market players.

Service to more than 700 cities of Russia and CIS countries

ALP ITSM (ALP Group Division). ALP ITSM partner network serves more than 700 cities of Russia and the CIS countries as of April 2022 . ALP ITSM provides IT outsourcing services with financial guarantees, IT audit and IT consulting.