ALP Group ALP-IS CT-ALP

ALP Group IT Holding was founded in 1996. The key companies of the holding are ALP ITSM and DKIS ALP (data as of 2022).

ALP Group is known for having carried out the largest implementation of 1C in Russian Post. According to the company, it affected 69 branches and 380,000 employees of the postal operator.

ALP ITSM

ALP ITSM is a service IT company. ALP ITSM has been providing IT outsourcing services with financial guarantees to international and Russian companies for more than 25 years. The company's key services include IT outsourcing, IT audit, IT consulting and DevOps. To service retail chains, a partner network with a single SLA was created in 900 cities of Russia and the CIS. ALP ITSM helps customers find solutions to operate IT under sanctions. Since 2015, the company has operated the Competence Center for Import Substitution and Open Source.

DKIS ALP (Department of Corporate Information Systems ALP Group)

As of September 2022, the Department of Corporate Information Systems ALP Group (ALP-IS LLC, or DKIS) is a Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products.

2022

Implementation of integrated risk management technology

The Department of Corporate Information Systems ALP Group (ALP-IS LLC) - a large Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products and own developments - has introduced a comprehensive risk management technology for the implementation of projects for its customers. This was announced by ALP Group on June 7, 2022.

This solution allows you to regularly track changes in the project context by a number of parameters (including the state of the project team, financial metrics, customer position, external threats and opportunities, compliance with the schedule, etc.). Then this data is processed and normalized according to the corresponding scales, and then an integral estimate is output.

At the beginning of June 2022, this technology is already successfully used by DKIS ALP in its project activities. At the same time, on the one hand, the curator and project manager receive complete information about all quantitative indicators and qualitative characteristics, and on the other hand, it becomes possible to adequately respond to the current situation on the basis of an objective and accurate assessment, proactively stop potentially negative processes and timely identify opportunities for each client. It is equally important that since such work is carried out on an ongoing basis for each project, the ALP DKIS systematically accumulates a large amount of analytical information, using which it is planned to create a universal risk assessment model for project activities as a whole. One of the tools for working with such data is artificial intelligence technology, and, as a result, the formation of a set of stable patterns - for accurate prediction and development of variable models.

DKIS ALP begins work on the deep integration of risk management technology into its global Change Management System (MMS). The long-term practice of DKIS has shown that this approach significantly speeds up the solution of project tasks, controls development, allows you to form the best project teams, as well as ensure effective interaction of employees at all levels.

Implementation of HR technology for accelerated effective immersion of employees in the work environment

The Department of Corporate Information Systems ALP Group (ALP-IS LLC - DKIS) - a Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products and in-house developments - has developed and implemented a balanced HR technology for accelerating the effective immersion of new employees in its work environment and technological processes.

The main goal of the multi-level adaptation system as an important element of the human resource management complex DKIS ALP is to facilitate and speed up for newly arriving employees "entry into the company and familiarization with its processes as much as possible, to significantly reduce the time required to achieve the most productive mode of work of employees on projects, to reduce to almost zero the likelihood of dismissal of an employee during or immediately after passing the probationary period.

This integrated adaptation system was developed throughout 2021, was tested in various ALP units and fully adopted as a key one at the end of 2021. The system was created taking into account the peculiarities and requirements of working on "" remote or in hybrid mode, a significant share of online interaction with customers and colleagues, increased requirements for self-discipline and self-organization, as well as professional qualifications and communication skills of employees.

The adaptation model is based on a set of interconnected methods, sequential actions and mechanisms for obtaining feedback.

One of the first and basic stages of successful adaptation is "synchronization." It begins with the first day of work and continues for the first month, the most critical for further successful adaptation. The task of this stage is to help a person adjust to the new working conditions, requirements and rhythm for him. The company noted that even an experienced and competent specialist has a change in working environment, new tasks and a new environment can cause quite a lot of stress. To minimize it, a special mechanism was created at the DKIS - "adaptation conversations," which are held with a new employee at this stage on a weekly basis. At the same time, participants in such conversations may be different, but always "neutral" in the eyes of an employee, representatives of ALP (HR, training specialists, etc.), since it is known that beginners may be afraid to talk about the first problems with their manager. During such conversations, the new employee gives his assessment and gives an opinion on what he had to face in the first days, how much the requirements and level of tasks meet his expectations.

All identified difficulties must be resolved as soon as possible, as they can become critical and predetermine the further actions of the employee. Conversations are also held with the direct manager of the employee (project manager), the results of which can also be brought to his attention.

Further, at the end of the probationary period and with its successful passage, a tripartite meeting is organized, where the employee himself, his head and representatives of the HR service and the training department are present. This meeting is of important emotional importance: it takes place in a solemn atmosphere, where the employee is congratulated on the successful end of the IP, thanked for the contribution to the work already made, and noted his strengths. A "final" two-way feedback is also given - throughout the test period, and, no less important, vectors of further professional and personal development for the next year are determined (on the basis of which an individual plan will be formed in the future). This approach gives the employee confidence, vision of perspective and sets certain benchmarks for how they will grow and develop within the ALP DKIS.

The third important element of the system is adaptation learning, which has the goal of "befriending a beginner with processes." This training focuses on the most important skills and techniques needed to work effectively in the company. At the same time, various formats of interactive training are used, including online. For example, a new employee opens access to his desktop (using AnyDesk or other software) and independently performs certain actions under the supervision of a mentor, receiving the necessary advice and recommendations from him.

In the future, within the framework of ALP, an employee will be able to take a large set of training courses in various formats - both in "software" and "hard skills" - in accordance with an individual plan.

Thus, the adaptation system provides a single balanced phased process, where, in addition to RP, HR specialists, quality managers, training managers, resource managers, expert mentor, as well as members of his project team are consistently involved. According to DKIS ALP, this approach and attention on the part of specialists of various profiles help a person to open up as fully and quickly as possible.

2021

Integration Plan for Global Supply and Sales Management Technology Based on Artificial Intelligence into Domestic ERP Systems

The Department of Corporate Information Systems ALP Group will be ready to integrate the technology of global supply and sales management based on artificial intelligence into domestic ERP systems - as the corresponding task comes from large domestic customers. The company announced this on December 6, 2021.

To do this, you will need to integrate 1C AI technologies into the platform for comprehensive supply chains product management, adjustment and control of pricing - depending on the geography, organization logistics and characteristics of business processes a particular company.

The potential demand for the relevant functionality is evidenced by the search by manufacturers, transport companies and resellers operating throughout Russia for new technologies to ensure further business development and reduce costs.

At the same time, for all participants in the chain, a common weak point is the formal unification of business processes and, as a result, their low adaptability in such key indicators as pricing, delivery times, document flow, technology for interaction with global and regional partners, etc.

ERP capabilities allow you to solve these problems, primarily at the level of end-to-end reporting. At the same time, the efficiency so necessary for business, when creating traditional ERPs, is still in the background, especially when it comes to daily current activities.

It is important that, if necessary, DKIS ALP will be able to use the implemented tools in combination with key management tools such as Process Mining technology (an integral part of modern ERP), as well as a change management system (MMS), flexible ERP models and data-based management.

As part of this approach, "trained" models can be created that are ready to work with current data. As a result, enterprises will be able to immediately receive and analyze both their own hypotheses and those proposed by AI, then choosing the most viable of them.

Opening the practice of step-by-step digital transformation of ALP Digital

The Department of Corporate Information Systems ALP Group (ALP-IS LLC - DKIS September 30, 2021 announced the opening of the practice of phased digital transformation ALP DIGITAL. This DKIS concept allows you to reformat the work of departments of any enterprise and organization as a whole by closely integrating key business processes and optimally selected information technologies.

This approach opens up the opportunity for Russian companies not only to correctly integrate into the processes of digitalization of the domestic economy, but also to significantly increase the efficiency of their business as a whole.

For September 2021, ALP DIGITAL is a kind of designer with which the customer enterprise can choose exactly those business tasks that are the most relevant for him, and then choose the appropriate IT tools for their implementation.

Among the key business tasks facing most Russian state and commercial companies and organizations, DKIS ALP includes: enterprise resource management (ERP), customer relations (CRM ), salaries and personnel, as well as management and accounting, budgeting, document management and other business processes - based on the consolidation of diverse data.

In turn, the pool of technologies that allows you to automate all of the above tasks includes process robotization (RPA), machine learning ( ML) and enterprise content management (ECM ) based on artificial intelligence. All these technologies work in conjunction with the author's ALP methodology for improving and managing business processes in dynamics (Process Mining).

It is fundamentally important that with the help of such a designer, DKIS ALP clients can not only form a project and get an estimate and timeline of their own digital transformation as soon as possible, but also build a long-term project map, responsibility for the implementation, which DKIS ALP assumes in full - on the basis of SLA for each stage.

The company noted that all developments are undergoing thorough and comprehensive testing within the framework of the ALP DKIS Laboratory. Since 2020, it is this division of the company that ensures the continuity of the innovative development process and the quick adjustment of each solution for the real tasks of a particular customer, closely linked to the realities and prospects of digitalization. At the same time, the Laboratory applies the TRIZ methodology, which allows you to generate ideas, organically fit into the existing developments and automation strategy as a whole, and test them within the framework of what-if scenarios. All this together helps to achieve goals even with a limited resource and in the most critical areas of application.

Expanding IT recruitment technology

The Department of Corporate Information Systems ALP Group (ALP-IS LLC - DKIS) is a Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products on April 12, 2021 announced the introduction of an expanded technology for recruiting highly qualified IT personnel. Now, along with the in-depth screening procedures for candidates traditional for the HR department of the DKIS ALP, this unit will also take over the functions of the primary assessment of the professional IT competencies of applicants for compliance with the requirements of a specific vacancy.

To implement this task, DKIS ALP developed regulated procedures for interaction of key HR specialists with project managers and developers, aimed at drawing up the most complete and reliable candidate technical qualification map by personnel selection managers, taking into account current projects and specific tasks facing project teams.

The need to implement this recruitment practice is due to a number of factors closely linked to the technologies implemented in ALP for lean production, rapid deployment of ERP systems in large enterprises, as well as a unified change management system. In the macroeconomic situation for April 2021, when not only the efficiency, but also the stability of the customer's business depends on the quality and uninterrupted operation of IT systems, without exaggeration, and the deadlines for deploying ERP solutions are extremely compressed, a professional integrator company simply cannot afford to spend time rocking: Any new employee must instantly become an integral part of the project team, almost immediately starting to perform complex work in real projects. At the same time, this organization of the HR department's activities reduces the non-core burden on project managers and leading IT specialists who had to participate in the assessment of the professional technical skills and competencies of a potential employee at the initial stage. Now most of this work will be taken over by the HR division of DKIS ALP.

Another effect of the introduction of IT selection technology will be a deeper integration of HR functions into the activities of the entire organization, primarily to improve the quality of projects. The company recalled that to solve this problem, the ALP Group already uses such comprehensive collaboration tools as a virtual communication room, end-to-end interaction of project teams (not within the framework of one project, but throughout the project vertical), an improved feedback mechanism (both at the level of the company's personnel and customer representatives).

In addition, in 2021, programs related to attracting interns to work on projects underwent certain changes in the ALP DKIS. So, now each trainee will be assigned to a specific expert, which, on the one hand, will allow the company to more accurately distribute tasks in accordance with the level of necessary competence, and on the other, to make the training process more efficient.

Against the background of these changes, HR technologies are starting to play a special role, aimed at assessing the candidate's ability to quickly enter the work of a specific project team. In particular, the innovative feedback tools implemented in the ALP Group (end-to-end surveys, where the opinion of managers, colleagues, etc., is necessarily taken into account and processed) allow you to assess in a timely manner how comfortable the new employee feels in a particular group. As a result, the company has the opportunity to recommend a new specialist for inclusion in the work group closest to him by type or specialization and, at the same time, provide the necessary rotation to maintain continuous professional growth.

2020

Implementation of the production and management complex

The Department of Corporate Information Systems ALP Group (ALP-IS LLC) on August 25, 2020 announced the integration of tools for the development, testing and deployment of software systems (DevOps) into the corporate environment of the enterprise.

As a result, the process of creating and implementing ERP solutions at all levels takes place in strict accordance with the general corporate requirements for task setting, management, resource allocation, reporting and control and, in general, supports the concept of lean production adopted in ALP.

The use of the integration model has proven to be effective in ALP itself - as of August, it is actively used by all divisions of the group at all levels of development and management. This is what allowed the company to adapt to the pandemic in a matter of days.

In fact, for large IT companies and integrators, the created unified development and management environment is a way of organizing a business, where all workflows, including technologies for creating complex solutions, are mutually linked, transparent, automatically adjusted, protected, and, at the same time, financially efficient. This approach can become typical for IT enterprises of large and medium scale, which are faced with the task of optimizing end-to-end production and management processes.

In ALP, this complex consists of the control system itself (internal development), platform technologies created on the basis of 1C and DevOps capabilities, focused primarily on developers and implementers.

The modules of the ALP management system include the management accounting subsystem (ACS), the working time monitoring subsystem (CMS) and the business analysis module (BI). The key tasks of the ISMS include ensuring at the level of the IT system the setting of tasks, registration of customer requests, information support for projects, timely distribution of production tasks and control over their implementation. With the help of the ACS subsystem, constant monitoring of costs and tracking of financial results in the context of projects is carried out, and budgets are formed. The BI module is responsible for providing data on the company's activities, current status of projects, finances and resources involved. As a result, managers of all levels at any time can receive data on the progress of each of the projects according to the specified indicators, on planned and actual labor costs, on the accuracy and timeliness of setting tasks, and at the same time monitor the entire progress of work.

In turn, the use of the 1C platform as the basic technology required the use of specialized tools, including open source software Vanessa ADD, which allows, in particular, to track the validity of requests within the framework of CDS during testing. ALP groups, through their own developments, has expanded the functionality of this software to ensure compliance with information security requirements when working on specific projects.

Finally, the application of classic DevOps technologies in this complex made it possible to safely integrate directly the development, testing and deployment of solutions in real facilities into a single loop. At the same time, this environment has all the necessary tools and services that may be needed during the development process. It is also worth noting that access to this environment is possible both from outside (for remote employees) and from office computers. Of course, for the correct and effective use of the entire range of such technologies, developers must undergo training. To do this, a special virtual environment has been created in ALP, where the new employee step by step goes through all the necessary stages (necessarily under the control of the supervisor). At the same time, the entire process is close to real, including the stage of trial "deploy" (software deployment). It is important that it is impossible to "jump" from stage to stage, and for a person undergoing training, everything looks not like emulation, but like a real project - with the same set of tools, requirements and reporting.

Continuation of the project "Cool Employer"

The Department of Corporate Information Systems ALP Group (ALP-IS LLC) - a Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products - on July 2, 2020 announced the start of the next stage of its project "Class Employer," the purpose of which is to create in ALP Group the most advanced and meeting the current state of the labor market system for the selection, motivation and development of personnel.

The source recalled that the ALP Group project "Cool Employer" started in early 2020. Initially, the project envisaged the creation of reliable procedures for working with personnel, eliminating the risks of a personnel shortage against the background of a constant increase in the number and scale of client projects. Since launch, this Program provides for changing approaches to the formation of project teams and building transparent mechanisms for professional development and career planning for company employees.

The Class Employer program is an important part of the overall management system in the ALP Group, including, among other things, elements of lean production.

The Class Employer project is based on a clearly structured human resource management system implemented in the ALP Group. Thus, the company's specialists are divided into qualification levels: Experts, Leading Specialists, Specialists and Trainees. At the same time, the criteria for professional growth and career promotion are transparent and understandable to employees, and the Class Employer program helps them move up. In turn, it is important for the company itself that such a transition, especially from the Specialist level to the Expert level, is as fast as possible, since there is a shortage of such employees in the market.

In the current conditions of work related to the pandemic and the ongoing, to one degree or another, self-isolation regime, a number of long-term additions were made to the Program, the purpose of which is to ensure the necessary level of communication with employees working remotely (including in the regions and directly at customer sites). A series of in-depth interviews were conducted among most of the employees by the ALP HR unit to obtain feedback under the Class Employer program. As a result, answers were received to key questions about the further development of the Program: about the most priority areas of training, about the degree of compliance of existing regulations and principles of lean production with the conditions of remote work (and how employees understand them), as well as the opinions of the ALP team about the Program itself and what support they need from the company. For each of the groups of employees - located in the central or regional offices of ALP Group, "remotely" and in the offices of clients - their own communication process was built. Within the framework of the Project, such work will be carried out and adjusted regularly, while more often with those employees who work remotely and do not have the opportunity to often personally communicate with managers and colleagues. At the same time, the company's basic management approaches remain unchanged. Including - the practice of internal acceptance and transfer of work, when an employee presents the completed task to the entire team, which increases his responsibility and allows him to receive advice and recommendations from more experienced colleagues. This, like regular online meetings of working groups, allows you to maintain the cohesion and unity of the team in any conditions.

One of the priority areas of the Program is the development of mentoring, which helps to make the transition of young employees (including those who joined the company under the Trainee Program) to a higher qualification category fast and smooth. So, thanks to the development of mentoring, in some cases, employees went from an intern to a project manager in just two years. This is fundamentally important, since the most acute problem of personnel shortages is felt precisely at the level of middle level, experts and project managers. Each trainee or young professional works in tandem with their mentor, who helps to adapt within the team, issues and reviews production tasks and helps to understand complex technical issues. In this regard, the company recalled that the Internship Program itself for university students was launched by the ALP Group two years ago and continues to actively develop - both in terms of the number of partner universities and the number of students who have successfully completed an internship and are accepted into the permanent staff.

Despite the crisis, competition between employers for really cool specialists is still extremely high, "says Anna Popova, head of the HR department of ALP Group. - Our company relies on the continuous development of its employees, since we are confident that the main motivational principles for each person are responsibility and awareness of their own value as a professional. That is why we are developing our project "Class Employer" towards giving employees more independence, with the strict and meticulous fulfillment by us, as an employer, of all relevant obligations. This is especially important in our dynamically changing field - the creation of complex corporate systems. It is this approach that should ensure our advantage in the eyes of applicants in any format of work - both remotely and in the office.

Opening of the practice "Labeling of goods"

On March 5, 2020, the Department of Corporate Information Systems ALP Group (DKIS) announced the opening of the practice of Product Labeling. Its goal is to create and implement "turnkey" deeply automated IT solutions that support processes related to labeling Russia goods of various categories produced in and abroad, as well as tracking their further movement along the supply chain (dealers, distributors transportlogistic companies, importers) to the end consumer. IT solutions created within the framework of practice comply with the requirements of the regulatory framework of the Russian Federation and industry regulators, transparently interact with. National Marking System (NSM) Honest SIGN

As part of the practice, DKIS will provide the customer (on a one-stop shop basis) with a complete set of professional services related to the implementation, maintenance and development of an IT product labeling solution. Among them: connection of almost any equipment available to the customer or planned to purchase specialized equipment for applying and reading marking codes; fully automated work with marking codes (taking into account packages of different nesting levels used in logistics); adaptation of employees' workplaces and business processes of the enterprise; implementation of control processes, as well as integration of the IT labeling solution with the existing ERP system of the enterprise and with IT monitoring and centralized management systems.

Manufacturers of goods receive from DKIS a complete organizational and technical solution that coordinates the work of expensive equipment for marking goods and on larger packages used in logistics. The system also provides the required electronic document flow with SCM Honest SIGN. Accordingly, the manufacturer of goods can completely exclude the manifestations of the "human factor" in all these processes.

Other participants in the supply chain (distributors, dealers, importers, trading organizations) get the opportunity not only to timely fulfill the requirements of the regulatory framework of the Russian Federation, but also to increase accounting efficiency and reduce the number of routine operations. So, when taking to the warehouse and shipping goods, it is enough to read only the marking of the upper-level packages used in logistics, after which data on their filling are automatically entered into the accounting system of the enterprise, and information on the change in the state of marked goods is correctly transmitted to the Honest SIGN SCUM and the validity of these actions is checked for the entire hierarchy of codes from transport pallets to minimum consumer packages intended for retail.

According to the DKIS, the integration of the labeling solution with the customer's ERP system gives him tangible advantages. Automation completely eliminates data re-entry and other routine operations, which are the source of increased workload, delays and errors. And it allows you to optimize transport and logistics processes, implement control processes and effective tools of operational analytics. Integration with ERP can be done both when the labeling solution is implemented and later when the need arises.

A number of features of IT solutions for labeling goods marked by DKIS:

1. Such a solution can provide any level of automation chosen by the customer. When the customer needs to, this level can be guaranteed to be increased.
2. Variety of implementation schemes. It can be a one-time large-scale digital transformation organization, revealing within the framework of one project the full potential of using labeling in internal processes and in expanded supply chains. Or the gradual implementation of large-scale changes as a sequence of small steps, which dosages innovations, reduces the risks of the organization and the burden on personnel. In both cases, the customer can choose a traditional, adaptive (using the/) approach Agile DevOps or a hybrid implementation management technique.
3. An organization embedded in multiple supply chains of different types of goods from different suppliers can automate labeling with a single DKIS IT solution - instead of implementing and using multiple different IT solutions for different product categories, which is painful for staff and inevitably leads to uncontrolled cost increases.
4. Many years of DKIS experience in optimizing the business processes of organizations without disrupting their work - with confirmation of the effect of changes with objective data. This is important as the full-scale implementation of labelling inevitably involves many business processes.
5. 20 years of DKIS experience in creating ERP-class systems in large organizations (since March 2019 - also i-ERP systems), based on 1C software products, their own technologies and know-how, as well as the development of other companies. At the same time, DKIS technological platforms provide a high degree of integration with various business systems of the customer enterprise and its partners, improving the quality of data obtained from various sources, including metrological unification, automatic data addition with the results of complex calculations, visualization and effective integration into the data-based management system (ddm, or data-driven management) - for individual departments and the enterprise as a whole.

Practice Labeling of goods is a virtual division of DKIS, which owns the entire complex of processes supporting its work; management of competencies, developments and marketing in the field of product labeling, state regulation and industry specifics is concentrated here. This organizational form, tested by DKIS in a number of other practices, encourages the repeated use of successful ideas, templates, concepts and other developments. At the same time, employees of the virtual division continue to participate in the work of other DKIS practices and maintain a lively connection with internal and external customers, have a good understanding of their "pain" and changes taking place on the market.

The virtual division relies on two other DKIS practices: ALP Lab and Enterprise Software Development. The first specializes in development work and the choice of the most convenient for customers and technological options for implementing IT solutions, the second - on the creation and development of technological platforms that are already used or can be effectively used in IT solutions for labeling goods (integration platform, complex economic calculations platform, i-ERP services integration platform, etc.). This interaction of practices accelerates the development and implementation of product labeling solutions, increases their flexibility and scalability, and promotes the use of the latest developments and know-how of various DKIS departments.

The line of DKIS solutions for automation of labeling of goods is focused on medium and large Russian manufacturers of goods, distributors and importers of products of foreign vendors, as well as on trading organizations working with end consumers in the B2C and B2B segments. DKIS plans to introduce these solutions in various sectors of the Russian economy.

Establishment of ALP Laboratory

On January 30, 2020, the Department of Corporate Information Systems ALP Group (ALP-IS LLC, or DKIS) announced the creation of the ALP Laboratory division, within which it will carry out research and development work necessary to carry out particularly complex projects with customers, internal development projects, as well as to form promising product lines and enter new segments of the Russian IT market.

DKIS will work in the ALP Laboratory in several main areas:

• R&D that allows you to choose the best way to solve any complex business problem using modern information technologies, as well as improve the characteristics of such a solution through the use of ready-made DKIS technology platforms.
• Initial study of the feasibility of creating new products for promising market niches (for example, for labeling goods). At the same time, the production and maintenance of commercial products constitutes the area of ​ ​ responsibility of the DKIS practice for the development of corporate software.
• Find opportunities to maximize the use of new information technologies in ERP and i-ERP systems that have reached a level of maturity that allows them to be applied without unacceptable risks to the customer or IT company. As of January 2020, they include: continuous process mining, process robotization (RPA ), data integration ( while simultaneously solving various tasks to improve data quality), integration of services and systems of the i-ERP class and centralized management of them, data analysis (including Big Data and classic BI), machine learning (ML) and various prognostic models.
• Assessing the maturity of other promising information technologies (for example, various AI options, "digital twins," enterprise management in real time) and timely replenishment of the list of mature IT.
• Identification of such ways of digital transformation of organizations that make it possible to significantly increase their flexibility and adaptability, using the potential of information technologies, while eliminating or minimizing the organization's resistance to innovations.
• Monitoring the development of foreign solutions in the field of enterprise management, adapting new ideas to Russian reality and finding an importo-independent version of their implementation, which gives real advantages for Russian customers.

As explained in the DKIS, the need to transfer these works to a specialized unit - the ALP Laboratory - is associated with an increase in the number and complexity of original information technologies created in the company, expanding their scope in modern enterprise management systems, as well as with the particular importance of these developments for new DKIS products and services, supporting digitalization of enterprises and data-driven management (or DDM). In addition, the separation of the ALP Laboratory and corporate software development practices from internal and external implementation projects allows you to use specialized management technologies that take into account the specifics of each of these areas, as well as make appropriate changes to personnel management and closing vacancies. This is especially important in connection with the implementation of two key internal projects of DKIS: Lean Production and Cool Employer, the company explained.

According to DKIS, the company sees many customer needs for which there are no adequate IT products yet. Ideas for their creation will be tested in the ALP Laboratory, where qualified specialists will "twist" the idea and find how to solve the problem correctly and efficiently (based on 1C products, their own technology platforms and DKIS developments, as well as products from other developers). This will reduce the burden on other practices and increase the parallelism of the work. And, ultimately, it will improve the time-to-market indicator, respond to "windows of opportunity" without delay or proactively, companies say.

A virtual business unit form has been selected for the ALP Lab. Such a division has a complex of processes that comprehensively support its activities, concentrates the necessary competencies and ensures the consistency of technical solutions and the repeated use of successful ideas, templates, concepts and other past developments. At the same time, employees of the virtual division continue to participate in the work of other DKIS practices and maintain a lively connection with internal and external customers, have a good understanding of their "pain" and changes taking place on the market. This ensures that the ALP Laboratory does not lose touch with reality, the DKIS is convinced.

2019

Start providing services for the creation of i-ERP solutions based on 1C products

On March 5, 2019, the Department of Corporate Information Systems of ALP Group (ALP-IS LLC, or DKIS) announced the start of providing services for the creation of i-ERP class IT solutions based on 1C products for large enterprises (1C:ERP, 1C: Holding Management, 1C: Document Flow, etc.), own developments, software of third parties and the international community Open Source. Read more here.

Enterprise Software Development in Separate Practice

In March 2019, a new corporate software development practice was announced. This step is associated with an increase in the number and increase in the complexity of original information technologies created in the company, their expansion in modern enterprise management systems, their special importance for new DKIS products and services (robotization of processes, digital transformation of the customer enterprise, i-ERP solutions, etc.), as well as the need to maintain a long life cycle of this software and consistently high quality development.

The practice is formed as a virtual division that owns a complex of processes that comprehensively support industrial development, a long life cycle (LC) and high-quality technical support for various categories of software: complex software products and information technologies with their own long-term LC, their custom versions for specific customers, as well as numerous small software modules used in enterprise management systems implementation projects related to ERP and i-ERP classes.

The complex covers:

• Competency management by languages and programming technologies (Java, Java Script, Python, PHP, C++, C#), the most important technology platforms (1C , Bitrix,.NET and NET Core, multifunctional data management platforms, etc.), libraries and frameworks, standard application programming interfaces in promising areas (integration buses and machine-to-machine data exchange, robotization of processes, Big Data, various applications of AI , machine learning, etc.);
• Career and motivation management for the various categories of specialists involved in software development and support (analysts, requirement specialists, system architects, designers, programmers, testers, user interface specialists, project managers);
• Quality and lifecycle management for different software categories (see above);
• Select effective support tools that build the software lifecycle and quality management infrastructure.
• Adaptive management of projects for creation and development of different types of software (using approaches and specific methods Agile and). DevOps
• The use of free software in the development of DKIS, interaction with the international developer communities developing this software.
• Application of import-substituting software products and information technologies.

2018: Training and internship program for Novosibirsk university students

In June 2018, it was announced the launch of a permanent training and internship program for students of leading universities in Novosibirsk, preparing them for effective work in real projects to create modern enterprise management systems. Thanks to this program, universities can offer their students training in an extremely promising specialty, and at the most modern level; students can prepare for employment or even receive appropriate offers from one of the most innovative Russian IT companies; and ALP Group receives well-trained young professionals who are ready to join real project teams without delay and start working productively.

The program provides for the teaching of three training courses: the creation of ERP solutions on the 1C technology platform (this course has already been launched); Application of BI technologies in ERP systems (training of the first group will begin this summer) testing of modern ERP solutions. Training is carried out at the university site, which provides classrooms and equipment. ALP Group develops and updates the course program, as well as identifies experienced teachers and mentors involved in all stages of training.

Each course consists of three stages lasting three months. At the first stage, students receive basic knowledge about the topic of the course. At the next two stages, under the control of experienced mentors (DKIS employees with extensive personal experience in participating in ERP projects and communicating with representatives of generation Y), they learn to solve problems comparable to those arising in real projects. At the same time, at the second stage, emphasis is placed on a variety of relatively simple tasks, as well as on playing situations that resemble those that arise within project teams. This allows mentors to assess the potential of students and more reasonably recommend specialization to those who go to the final stage of the course, where students solve much more complex problems, get acquainted with promising technologies in the field of ERP, and also gain experience in behavior in more difficult situations. All this allows students to assess their potential for employment and building a career in the ERP field, as well as choose the most suitable specialization for themselves (traditional topics related to various aspects of accounting, or the use of the latest technologies, which in the near future will radically change the face of enterprise management systems).

2018, DKIS employs over 150 specialists directly involved in projects for the creation, development and maintenance of enterprise management systems. These are project managers and practitioners, consultants, system architects, developers, testers, etc. On July 31, 2018, the opening of the DKIS branch in the North-West region - "ALP North-West" was announced.

As of June 2018, the Department of Corporate Information Systems ALP Group (ALP-IS LLC) - Russian a developer IT of solutions for managing large commercial state and organizations based on software products "" since 1C 1996 - having partner statuses "1C: Center" and ERP"Competence Center 1C: KORP," confirmed compliance with 1C requirements for partners who create solutions based on the company's products for the Enterprise segment.

2007-2017

• In 2017, the Department formed a practice to support IT-Digital projects, and their share increased to 24%.
• Since 2016, DKIS ALP Group has been increasing its competencies in the field of management based on objective data; consolidation, analytical processing and visualization of data obtained from various sources; automation and robotization of management decisions; flexible project management (methodology) Agile , integration of processes of development and operation of IT solutions (). DevOps
• In 2013, DKIS ALP Group reached the level of 25-30 simultaneously executed large projects.
• In 2009, DKIS ALP Group launched the first solutions for large organizations and entered into the first contracts in the Enterprise segment. Among the clients of DKIS: vertically integrated enterprises, state-owned companies, industrial enterprises, media holdings, etc.
• In 2007, the Department of Corporate Information Systems (DKIS) of ALP Group was created, aimed at solutions for large enterprises, and work with small businesses was curtailed.

History

2018

Expanding the geography of support for Russian-speaking users of Trend Micro software

On October 11, 2018, ALP Group, a system integrator and one of the Russian providers of IT outsourcing and IT audit services, announced the expansion of technical support for Russian-speaking corporate users of software products of the Japanese company Trend Micro, one of the vendors specializing in IT and IT solutions in the field of information security of large enterprises. Now Russian-language technical support for Trend Micro software is provided not only in Russia, but also in Belarus, Georgia, Kazakhstan, Moldova and Ukraine.

In these countries, ALP Group provides Russian-language technical support for Trend Micro products related to the security of web applications, email, cloud services and servers: OfficeScan, Deep Security, Scan Mail for Exchange, Control Manager, Server Protect, Interscan Web Security, etc. ALP Group specialists provide the first, and the vendor - the second and third technical support lines. But for the user this is a single service, the interaction of companies is hidden from him.

To get help, you can call a free local phone number or quickly issue a request on the page of Russian-language technical support. The user can get comprehensive advice in Russian. Note that the guaranteed response rate to a user problem is set by a Quality of Service Agreement (SLA). At the same time, according to the internal regulations of ALP Group, a user's appeal is registered no more than 15 minutes from the moment of receipt. During the same time, the user receives the first feedback from the IT specialist. And solving an IT incident or problem, according to the SLA, takes 2-4 hours, depending on complexity and criticality.

author '= Dmitry Bessoltsev, director of the IT outsourcing department of ALP Group ' There is fierce competition in the information security market and solutions aimed at improving business security. The maximum rate of release and installation of updates is required. And also respond as quickly as possible to IT incidents and problems. Very often, the safety and 'health' of the business depends on it. SLA in Russian-language technical support Trend Micro is on average tougher than in the market - both in Russia and in neighboring countries.

Opening of ALP North-West branch

Department of Corporate Information Systems ALP Group ("ALP-IS") - Russian developer of IT solutions for managing large commercial and state organizations based on 1C software products - July 31, 2018 announced the expansion of its activities in the regions of the Russian Federation and the opening of the ALP North-West branch in St. Petersburg.

The opening of the branch is due to the strategic objectives of the department to expand its geographical presence in the Russian Federation, as well as the significant potential of the North-West region.

The priority tasks of ALP North-West include operational support of existing customers and organization of interaction with potential ones. With the development of the business, it is planned that the employees of the branch will be engaged in the full-scale implementation of large projects to create automated information systems in the North-West region.

ALP North-West carries out the design, development and supply of complex high-tech solutions using modern technologies, as well as their installation, warranty and post-warranty service. ALP North-West specialists build their work in close cooperation with the ALP Group Competence Center.

During the first year of operation, the general management of the branch will be carried out from the central office. AS of July 31, 20 people work in the ALP North-West office - these are highly qualified specialists (consultants, developers, architects, etc.) with significant experience in the IT services market.

2017

Support for Postgres Pro SLA-based DBMS

In March, ALP Group announced the start of providing vendor technical support services for universal and high-performance database management systems (). DBMS Postgres Pro Users will receive high-quality IT support based on service quality agreements () throughout the SLA Russian Federation, and SLA parameters apply to requests of any complexity. In addition, as part of this service Russia , for the first time, a universal mechanism for interaction of technical support services was implemented, protecting the user from an extremely common situation in which he finds himself between several vendors, and his IT problem is not solved.

As part of the service of vendor technical support of the Postgres Pro DBMS, ALP Group registers service contracts of user organizations, accepts their requests and provides the first two lines of technical support. In other words, it eliminates problems for which standard procedures, instructions and the knowledge base of the ALP Group Competence Center on Free Software and Import Substitution are sufficient. And problems that require fine-tuning of DBMS and server hardware. Third-line requests, which require an expert level of knowledge on Postgres Pro DBMS or even making changes to the program code, are transmitted to Postgres Professional specialists. At the same time, SLA refers to the entire process of eliminating each incident. Interaction between Postgres Professional and ALP Group takes place without the participation of the customer, and work with each request is organized according to the principle of one window.

The service of vendor technical support of the Postgres Pro DBMS is provided on the basis of a service bus, which since December 2016 provides technical support for OS Alt, the first Russian operating system of the enterprise level developed by BASEALT. This bus, open to other manufacturers of Russian software, combines the ALP Group technical infrastructure (Service Desk system, personal accounts of customer organizations, systems for automating interaction with the vendor, service contract registration system, test bench, etc.), ALP Group partner network, as well as a whole range of business processes, methods and standards. The bus allows vendors to interact with ALP Group, with BASEALT and with each other.

So, if when processing a request from a user of the Postgres Pro DBMS, it turns out that the true problem applies, say, to the OS Alt, then the original application is closed (since the reason was found), and instead of it, a request is automatically created to the technical support service "BASEALT," to which all the collected information is transmitted. After that, the request is processed already in accordance with the SLA parameters that connect the author of the initial requisition with BASEALT. Such interaction is extremely important for all customers, because reliability and performance problems that manifest themselves at the DBMS level are often difficult to determine, because they are associated with its subtle interaction with the operating system or other software.

This mechanism is universal. The request can be transmitted from Postgres Professional to any other technical support service using the ALP Group service bus - BaseALT. In the same way, Postgres Pro DBMS technical support can receive requests from other vendors. We emphasize that in all interaction scenarios, all SLAs are controlled and observed that connect the user who generated the initial request with each of the vendors.

In addition, the author of the application through his personal account on the multi-tender technical support portal can track the entire process. Despite the emergence of new requests and invisible IT problems from the vendor to the vendor. End-to-end monitoring is interrupted only in one case - if it turns out that the problem falls within the competence of a vendor who is not connected to the ALP Group service bus. But even here the user receives maximum help - in the form of information collected at all stages of working on an IT request.

LMC Service Unit Purchase

On February 7, 2017, ALP Group announced the acquisition of the service division of LMC, specializing in design and project management, and the completion of its integration into its own business.

Integrator ALP Group took up the takeover of service companies

The main result of this transaction for ALP Group is the creation of a transparent and scalable system for managing the growth of the service business against the background of the simultaneous implementation of a number of major innovative projects launched in 2015 and 2016. These projects relate to import substitution in IT, to the management of critical information systems (IS) of customers based on objective data, to reducing the risks of large IT system implementations in a highly uncertain environment, and to ensuring business continuity for customers in a rapidly changing IT environment.

Through this deal, ALP Group was also able to strengthen the integration of the IT outsourcing department with the partner network. All this is of paramount importance for the further growth of the company's service business (in 2015 and 2016 it grew annually by one and a half times).

According to the company, the listed projects have already led to the creation of diverse IT services that have no analogues in the Russian IT market. Some of them have already been put into commercial operation. Among them, ALP Group emphasizes the service of technical support for the first Russian line of enterprise-level OS (developer - BASEALT; technical support is provided throughout the Russian Federation); expert service of centralized monitoring and control of IS SCMK "Argus"; services for creation of cost-effective fault-tolerant information systems. In 2017, all these services will receive significant development, and a number of new services will also be launched.

As part of the integration process, the new team transferred to it the methods of managing changes in the customer's IP and multivariable implementation of IT processes ("ALP Group IT Process Matrix"). In addition, all clients of the acquired division are connected to the Argus SSC, which made it possible, having switched to managing information systems based on accurate objective data, to improve the quality of IT services provided to them.

Integration took one year. During this time, a set of methods was developed and debugged for including cohesive highly qualified IT teams in business processes, the competence management system and the corporate culture of ALP Group, in its project management and end-to-end quality control systems.

Now the company has a proven technology for integrating third-party companies into its business, which will make it possible to take another major step in the development of the partner network, as well as speed up the process of acquiring service IT companies.

According to ALP Group representatives, this technology is extremely important for the success of development projects, the development of new market segments, the diversification of the set of IT services and meeting the growing demand for them. Thus, the company has already signed contracts and reached agreements on diverse cooperation with large vendors of domestic and free software (BASEALT, Postgres Professional, etc.). ALP Group expects that in 2017 this will result in large mutually beneficial work cycles related to the support of domestic software throughout Russia.

A number of features of LMC helped to successfully complete all the changes that accompanied the integration process, made it possible to maintain both its team and client base. First of all, this is work in the same price category as the ALP Group, as well as fundamental rejection of dumping.

As noted in the ALP Group, LMC customers are accustomed to the fact that the price tag "above the market" is met by an increased and stable level of IT service quality. And in LMC, this level of quality was ensured by constant development of personnel, a good understanding of ITIL and ITSM, high-quality implementation of basic IT processes (management of requests, requests and incidents).

Thanks to this, LMC owners, staff and customers enthusiastically embraced the opportunity to work on tougher SLAs and implement high-level IT processes (problem management, change management, IT service level, IT service quality), which a small company actively working in other areas cannot fully do, - say representatives of the system integrator.

ALP Group estimates that the cost of ownership of the acquired LMC unit has decreased by 15-20% - due to the correct integration of the asset into the office and IT infrastructure, Service Desk platform, team, processes and back office of ALP Group. Accordingly, the margin of services has increased, which is extremely important in the modern Russian IT market, the company believes.

2016

ALP Group has been operating IT services market since 1996. As of 2016, the company provided services in the field of accounting and management of enterprises and holdings using products, 1C conducted an IT audit of information systems of any complexity, and provided them with comprehensive support (). IT outsourcing She was also ALP Group engaged in the creation and maintenance of engineering IT infrastructure, corporate networks and communication systems. Solutions created and maintained by ALP Group specialists are used in 14, countries including, countries and Russia CIS Baltic states. EU

The head office of the company is located in Moscow, regional offices as of June 2016 worked in St. Petersburg, Yekaterinburg and Samara. ALP Group's workforce exceeded 300 people, more than 250 of whom are certified and certified specialists.

The company has partnerships with vendors such as 1C, IBM, QlikTech, HP, Microsoft, Dell and others. ALP Group is the first official partner of 1C in North America. ALP Group uses open source software - both in its information system and among customers. The company has competencies in PostgreSQL, Zabbix, VyOS and a number of other enterprise-level systems based on Open Source.

The quality management system of ALP Group is based on ISO 9000, PMBoK, ITIL, TSKP (Standard Quality System of PROF - methodology developed by 1C). The company has a certificate of compliance with the requirements of the international standard ISO 9001:2008.

ISO 9001:2015 Certificate

ALP Group completed at the end of 2016 a certification audit of the IT outsourcing department conducted by the reputable certification company DNV GL (17,000 offices in 100 countries). The audit confirmed the compliance of the service quality management system with the requirements of the international standard ISO 9001:2015 (the certificate is valid until the end of 2019).

The audit covered the entire range of services of the ALP Group IT outsourcing department related to technical support of IT infrastructures of large and medium-sized corporate customers and work with users. DNV GL experts evaluated their compliance with both external (ISO 9001) and internal quality standards (the department's key internal quality standards regulate: continuous changes that improve work with users and customer infrastructures, methodological study and leveling of customer business risks). The company's IT processes, practices, regulations and regulations have passed the audit; adopted paradigms for managing projects, sales, purchases and more globally - the entire outsourcing business of ALP Group.

The positive opinion of the auditors confirms that the algorithms of the IT outsourcing department with Russian and international customers are correctly planned, transparent and well managed. And that the department's IT services - basic and highly intelligent - have laid the foundation for continuous improvement and development. The coordinated actions of designers and process owners, quality service specialists and department employees ensure that the quality of services fully meets the current and promising requirements of clients from priority sectors (public sector, large and medium-sized production and trading enterprises). And also provide the opportunity to initially correctly provide IT services in new market segments that appeared in connection with the import substitution policy in IT.

Note that DNV GL, one of the world's largest certification organizations, has not identified a single non-compliance with the quality of services requirements established by the updated ISO 9001 standard. At the same time, the auditors identified two traditionally strong aspects of the department: carefully developed production processes, as well as a mandatory detailed level analysis based SLA on original technologies for distributing the flow of tasks and assessing the actual labor costs for each corporate customer and for each IT process.

In addition, the auditor highlighted two important practices in the modern market that the ALP Group IT outsourcing department uses more efficiently than most IT companies of comparable scale - analyzing the profitability of corporate customers in the ITIL system and working with a developed knowledge base for clients. The audit also noted the effective changes in the department's management system carried out in 2016. Among them are the exact redistribution of responsibility and authority when ALP Group enters new industry markets (retail, etc.), the acquisition of new assets (LMC) and the implementation of relevant structural changes. At the same time, the documentation of the quality management system was updated in full compliance with the changes and exactly on time.

ALP Group Import Substitution and Open Source Competence Center

In May 2016, ALP Group announced the creation of a specialized Competence Center for Import Substitution and Free Software (SPO). The Center will be responsible for issues related to the use of Russian proprietary software, domestic hardware and solutions based on Open Source in information systems of large and medium-sized organizations. The division, created on the basis of the IT outsourcing department of ALP Group, has a key role in the implementation of the company's strategy in the field of import substitution, as well as in the provision of a number of IT services that have no analogues in the Russian market.

The ALP Group Competence Center will solve several problems. The first of them is the choice of key products on which the company will specialize in the future. This work provides for market monitoring, testing of selected proprietary and free products, as well as their combinations, formation of methodological materials on their implementation and maintenance by ALP Group departments and partners, as well as interaction with supporting communities (for Open Source) and development companies (for proprietary software). If necessary, the Competence Center will refine products with a free license, returning the results of this work to the community (similar experience is already available for products such as Zabbix and VyOS).

Another function of the competence center is to provide technical support service, project office, other ALP Group units and company partners with expert advice on solving incidents and problems. This will allow ALP Group and its partners to provide services to import-substituting IT solutions, as well as provide them with the development of regulations for demanded IT processes (management of incidents, applications, problems and changes) at the same level of efficiency, reliability and quality that is accepted for Western proprietary software.

The competence center (in cooperation with the developers of domestic proprietary software, manufacturers of domestic technological platforms and the Open Source community) will carry out work to extend the ALP Group service "Hybrid Infrastructure at the Normal Price" popular with large and medium-sized customers to import-substituting solutions. Thanks to this, customers will have the opportunity to use new types of software in cost-effective fault-tolerant solutions, in non-budget projects, as well as in projects that require complex approvals.

The new division is subordinate to Pavel Rytsev, Chief information officer of ALP Group. This combination of positions is due to the fact that, on the initiative and under the leadership of Mr. Rytsev, free software has been used for more than 6 years as the basis for a number of information systems that ensure the main activities of ALP Group and most of its clients.

ALP Group Partner Network

The ALP Group partner network operates in 120 cities and covers all regions of the Russian Federation. In the vast majority of cities, ALP Group has at least two highly qualified partners, which allows you to provide a range of IT services according to the IT outsourcing scheme (support for trading equipment, setting up application and infrastructure software, servicing workplaces and servers, conducting IT audits, training employees, etc.). Duplication is extremely attractive for retail, as it allows you to achieve greater reliability and quality of service without increasing cost.

All ALP Group partners meet a single set of requirements dictated by the business: the work of a team of specialists 7 days a week for 15 hours a day, a hard SLA (no more than one hour per reaction and up to three hours to fix the problem on the spot - even at remote facilities). These are significantly higher requirements than the "standard" level adopted on the Russian market for outsourcing companies.

Most of the partners of ALP Group have experience in servicing retail outlets and specific competencies for working with retail: good knowledge of trading equipment (cash registers, bar code scanners, scales, visitors' counters, room access control racks, video surveillance systems in trading floors, etc.). These partners have rapid response teams of 3 to 10 people, which allows you to eliminate almost any critical and high priority incidents in one to two hours, for example, stopping sales due to a cash register failure. In addition, partners have extensive experience in interacting with service centers in their settlements, and are also able to effectively form and maintain a replacement equipment fund, can independently purchase it if necessary. Finally, ALP Group partners are able to carry out high-quality diagnostics of the customer's problems and, if necessary, correctly escalate the application to the next level, where specialized specialists of the customer and ALP Group are involved in its execution.

In January-February 2016, BIT-Service (Petropavlovsk-Kamchatsky) and AI Partner - Vologda joined the network, after which the number of ALP Group partners exceeded 100. The first company provides, in particular, a local service under the contract ALP Group with a large Russian chain of jewelry hypermarkets. The second company, if we talk about retail, serves the federal multi-brand network "I will be a mother" in its city, which includes specialized stores of clothing, linen and accessories for variable and nursing women. Currently, this network includes about 150 stores in more than 100 cities of the Russian Federation, while 90 stores in the regions are served by ALP Group and its partners.