ARVAL ARVAL

The ARVAL company is founded in 1989 and 100% are child structure of BNP Paribas. "ARVAL" specializes in the field of provision of services of operational leasing of cars and controls of vehicle fleets.

History and performance indicators

2019

• In 2019 the park of Arval company grew by 9.1%, the total quantity of the leased cars reached 1,298,404.
• The number of cars in orders increased by 8% in comparison with 2018 and was 380,982.
• Car sales, left contracts, increased by 6% (a total quantity – 269,830).
• In the majority of regions of presence of the company increase in the Arval park is expressed by two-digit indicators: +20.8% in Northern Europe, +19.3% in Central Europe, +16.2% in Benelux countries and Southern Europe. Growth of the park in the largest markets of presence of Arval company (France, Great Britain, Spain and Italy) was +7.3%.

Besides, the fourth year in a row the Arval company reaches gold level on the EcoVadis CSR platform, entering into 2% of the best companies on social indicators in the field of lease and leasing of automobile vehicles.

The Arval company replaced the platform of a brand and a slogan which sounds so now: "For travel on roads of life" (For the many journeys in life). Thus the Arval company shows that its activity is beyond far lease of cars and will be aimed at the development of new means of mobility in the conditions of quickly changing industry.

In 2020 the Arval company will continue to expand the presence on the world scene. At the beginning of January the company opened offices in Colombia, having strengthened thereby the presence in actively developing region of Latin America. Also in 2020 the 25th anniversary of Element-Arval Global Alliance – the most long strategic alliance in the field of management of the park of cars will be held. The Element-Arval Global Alliance is the world leader in the field of control of vehicle fleets and now manages more than 3 million vehicles in 50 countries in North and Latin America, in the region Europe, in the Middle East, in Africa and also in the Pacific Rim.

2018

• In 2018 the Arval company park in the world increased by 8.2%, having reached 1,193,910 cars.
• The number of the ordered cars made 353,302 that is 9% more in comparison with previous year.
• The number of the cars sold after the termination of the contract remained at the level of 2017 – 254,207.

Four largest markets showed high rates of growth of volume of the park: France +5%, Great Britain +5%, Spain +19%, Italy +8%. In other regions positive dynamics of growth more than for 10% is also recorded: Benelux countries (+13%), Southern Europe (+12%), Central Europe (+14%) and Northern Europe (+25%).

Key performance indicators for 2018:

• Arval is present at 29 countries
• ~ 7000 employees
• 1,193,910 financed cars (+8.2%)*
• 353,302 cars in orders (+9%)*
• 254,207 sold cars after a contract completion

In 2018 the Arval company filled up a client portfolio, having shown a gain for 4% in corporate and state segments and also +17% on average and small business. The number of the international clients grew more than by 7% and now is more than 25% of all portfolio. In 2018 the Arval company considerably expanded services for private clients in the whole Europe therefore the park of cars in lease to individuals increased by 45% in comparison with 2017. In the Netherlands the online service for private clients using which buyers can select the car which is completely meeting their requirements and to issue a full service package of an operating lease without excess efforts was started. In 2019 the company is going to provide this product to the clients in other European countries.

2017

• Arval is present at 29 countries
• More than 6500 employees
• 1,103,835 financed cars (+ 7.4%)*
• 250,314 sold cars ** (+ 1%)*

In 2017 the Arval park increased by 7.4%, having reached an indicator in 1,103,835 cars. Mainly such significant growth became possible thanks to our largest markets (France + 5%, Spain + 15% and Italy + 10%). Besides, it was promoted by growth of the company more than for 10% in such countries as Austria (+ 10%), Belgium (+ 12%), the Czech Republic (+ 12%), Luxembourg (+ 22%), Poland (+ 19%), Russia (+ 12%), Turkey (+ 16%) and the region of Latin America (+ 13%).

The Arval company continues expansion of geography of the activity – in 2017 the division in Norway, the country with the developed approach to use of alternative energy sources was open.

In 2017 Arval added a packet of the offered services by means of implementation of the innovative solutions for managing directors of vehicle fleets and users and also due to expansion of opportunities of telematics of the product Arval Active Link.

Along with it the Arval company strengthened the obligation for Corporate social liability, having selected 1 million euros for a global initiative. It will allow divisions of Arval to implement the actions directed to maintenance of measures for traffic safety (training, actions) and also to increase the amount of the help to charitable organizations (providing free cars).

Business in Russia

2019

• Growth of the park by 8.3%
• Dynamic growth of an indicator of NPS on +12.2 points in comparison with 2018
• The second place in a competition of the countries Arval Country Award

For 2019 the park of the Russian division "ARVAL" increased by 8.3%. Transactions with the new international companies increased a portfolio of clients by 14%.

The general annual index of measurement of a customer loyalty (NPS) of the company grew to +51.5 that is 12.2 points higher, than in 2018.

2017

• 2017 - year of growth of "ARVAL" in Russia (+12%)
• Increase in an indicator of NPS on +3.3 points in comparison with 2016
• Implementation of the integrated system of management on the basis of the updated requirements to ISO 9001 and 14001 of 2015
• Start of mobile application of My Arval Mobile for users of cars

Results of a company performance of "ARVAL" in Russia for the end of December, 2017:

• More than 100 employees
• 10,962 financed cars (+ 12%)*
• 5,101 sold car ** (+ 15%)*

• By the end of 2017 the park of ARVAL company reached ~ 11,000 cars. Clients of "ARVAL" in Russia are 374 companies.
• NPS poll indicator (Net Promoter Score is the index of measurement of a customer loyalty) ARVAL companies for 2017 was +37.3 that is 3.3 points higher, than in 2016. According to poll of 88% of clients are completely satisfied with services of "ARVAL". Such improvement of an indicator of NPS shows increase in loyalty and trust from our clients.
• In 2017 the ARVAL company underwent certification on the basis of the updated requirements to the systems of management of ISO 9001 and 14001 of 2015. The system of management of ARVAL LLC is integrated and integrates Quality management (ISO 9001:2015) and Management of impact on the environment (ISO 14001: 2015). Certification confirms commitment of ARVAL LLC to permanent improvement of quality of the provided services and to use of approach to risk management that provides trust from clients and partners.
• Since December 11, 2017 the first mobile application of My Arval Mobile became officially available to the Russian users of the ARVAL cars. It is the method allowing the driver to drive the car in any city of Russia. The application provides access to all useful data on the car, including its model, registration number, fuel consumption, end date of the contract, date of return of the car, etc. Drivers can find the closest service partners of ARVAL company and register directly in maintenance or metalwork repair. My Arval Mobile also contains information on the services included in the agreement (insurance, mounting, the help on the road, etc.), and provides access to necessary contacts on the way.

2006

"ARVAL" is present at Russia since 2006 and has regional divisions in 9 cities: Moscow, St. Petersburg, Nizhny Novgorod, Rostov-on-Don, Samara, Yekaterinburg, Novosibirsk, Vladivostok, Irkutsk.