Helios Data

Helios Data company – professional provider of services of IT outsourcing and service support for large and medium business in all territory of Russia and the CIS.

• Is child structure of the Helios of IT company which is successfully working at the market since 1999.
• Federal network – more than 100 service centers.
• The partner network covers over 450 cities in all regions of Russia and the CIS.
• Over 500 successfully implemented projects for the leading international and Russian companies.

Helios Data is a uniform service provider for your business in all territory of Russia and the CIS!

• IT outsourcing and complex IT support of business.
• Outsourcing of support of the bank, retail and engineering store equipment.
• Operational IT outstaffing.
• Outsourcing of printing.
• Service and warranty support.
• Services of service Service Desk.
• IT audit and consulting.

Helios Data is long-term successful experience and unique examination.

• Long-term work experience in regions.
• Unique experience of implementation of large-scale and non-standard projects.
• The built and fulfilled processes of management of services.
• Transparency and quality control at each stage of project implementation.
• Unique examination in the field of management of IT services (ITSM).
• The Service Desk system based on the BMC Remedy platform, best in the industry.

How do we provide quality?

1. Control of the SLA parameters at each stage.
2. On-line reporting under all key parameters of services.
3. Monitoring of satisfaction of users and key persons.
4. Complete documentation of systems, procedures and works.
5. the Selected service manager which is responsible for service quality and satisfaction of the customer.

How do we ensure safety?

1. we Sign the Nondisclosure agreement with the customer.
2. we Are guided by corporate policy of providing Information Security.
3. we Train personnel, the and the customer.
4. we Book regular audit and sampling inspection.
5. we Use data encryption and resistant passwords.
6. we Implement recording of events.