Competitors: Diebold
Number of employees
2018 year



NCR Corporation is a developer of omnichannel software and hardware payment solutions. A large portfolio of solutions allows NCR to service more than 700 million transactions every day for the financial sector, retailers, hospitality, and telecommunications industries.

  • NCR is headquartered in Duluth, Georgia, USA.
  • The total number of employees of the corporation working in more than 180 countries of the world exceeds 30 thousand people (data from the beginning of 2018).

Business in Russia


NCR calculates the effect of curtailing business in Russia

The American manufacturer of equipment for conducting financial transactions NCR estimated how much revenue it will receive in 2022 due to the situation in Ukraine. For the whole year, lost revenue in the markets of Russia and Ukraine is estimated at $90 million (about 5.5 billion rubles at the Mosbirzhi exchange rate on May 11) and at $15 million for the 1st quarter. This was announced by NCR Finance Director Tim Oliver during a conference call with top company managers and analysts on the quarterly results of[1].

In addition, the company expects an additional direct effect of $10 million in other parts of Eastern Europe, as an echo of the conflict.

In 2021, 162 employees worked in the Russian NCR office "(photo - Sky Design)"

Against the backdrop of a special operation in Ukraine, the company in March stopped all its operations in Russia, and in April announced the gradual curtailment of business in the country. In the 1st quarter, as follows from the conference call, NCR wrote off all its accounts receivable and partially wrote off property, as well as paid severance payments to its Russian employees and provided assistance in the relocation of Ukrainian employees.

According to the database of legal entities "Kontur.Focus," in 2021 in the Russian office of NCR - "En. C. Ar. " - 162 employees worked.

According to the same source, a direct amount of 3.9 billion rubles in revenue passed through the Russian legal entity NCR in 2021, an increase of 29%. However, for the fifth year in a row, the Russian NCR office ended the year with a loss of about 120.6 million rubles.

During a conference call on the results of the 1st quarter of 2022, Tim Oliver mentioned that significant segments of the NCR business in Russia are those related to bank self-service devices and retail devices. This repeats the trend of NCR's global business.

Along with NCR, the manufacturer of equipment for transactions Diebold Nixdorf also reported on the curtailment of business in Russia against the backdrop of the situation in Ukraine and sanctions. The ATM fleet is 60% represented by decisions of foreign companies from Russian financial organizations. Due to the departure of manufacturers, the latter have already begun to face some difficulties. So, at the end of April, the Association of Banks of Russia appealed to the Central Bank with a request to postpone the issuance of new banknotes. This is due to the fact that large Western manufacturers of ATMs and cash registers (Diebold Nixdorf and NCR) have suspended work with Russian customers, including device maintenance.

NCR warned partners about the suspension of equipment sales in Russia

The American company NCR sent a letter to Russian partners (TAdviser editorial office has it), in which it announced that sales of solutions in Russia were temporarily suspended. At the same time, the company promised that it would continue to fulfill its contractual obligations to support the business.

NCR Official Letter

Earlier, on March 8, 2022, a message was published on the NCR global website, in connection with the situation in Ukraine, the sale of all products in Russia was suspended. According to the company, NCR revenue in Russia and Ukraine combined is about 1% of the total business revenue.

According to the service Kontur.Focus, in 2020, the revenue of the Russian division of the company was 2.99 billion rubles. This is 31.5% less than in 2019 and almost 45% less than in 2018, when it was 4.36 billion rubles and 5.43 billion rubles, respectively. At the same time, since 2017, the company has been reporting losses: the net profit indicator is negative. During the same period, the number of employees decreased from 196 in 2017 to 166 in 2020.

The company supplies ATMs, retail self-service cash desks, POS terminals, barcode scanners, scanner scales, price verification scanners, specialized printers and other peripheral devices to the Russian market. The company cooperates with the largest Russian banks and retail chains. NCR clients include Sberbank, Alfa-Bank, Rosselkhozbank, Russian Standard Bank, Gazprombank, X5 Group, Magnit, etc.

According to a source in the banking sector, the reputation of NCR in Russia was negatively affected by the 2019 incident, when the bank's ATM bill acceptors were unable to distinguish real money from the bank's pranks. As the interlocutor noted, the problem was quickly fixed, but the company's equipment was compromised. According to a representative of the banking sector, it will be easy to replace both banks and retail NCR.

As commented by TAdviser in the company X5 Group, the company has been systemically introducing innovative solutions of its own development into the stores of its retail chains for several years.

In Pyaterochki, Crossroads and Chizhiki, more than 13.5 thousand self-service cash desks created in the X5 innovation laboratory operate throughout the country. NCR devices that were purchased earlier are presented in stores pointwise. They work on X5 software and do not depend on external vendors, "explained TAdviser in the press service of the X5 Group.

2019: Decrease in revenue by 19.6% to 4.36 billion rubles.

At the end of 2019, the company NCR ("En. C. Ar., "NCR A/O) took 36th place in TAdviser Ranking: the 50 most profitable representative offices of foreign IT companies in Russia. The company's revenue in 2019 amounted to 4,363,549 thousand rubles, which is 19.6% lower than the results of 2018.

2018: Revenue - 5.42 billion rubles.

Revenue NCR ("En. C. Ar., "NCR A/O) in 2018 amounted to 5,427,633 thousand rubles.


2021: Purchase of a crypto company LibertyX

In early August 2021, NCR announced the purchase of LibertyX. The financial component of the transaction is not disclosed. NCR said it made this acquisition in response to customer demand, namely transactions in cryptocurrencies, cross-border payments and the very support of cryptocurrency payments. More details here.

2019: Thousands of ATMs in Russia accept toy money due to outdated software

At the end of August 2019, it became known that thousands of ATMs throughout Russia accept toy money due to outdated software. Attacks were carried out only on NCR ATMs and only with validators (bill recognition device) ABV, HBV and RBV. More details here.


Cash flow from operating activities - $894 million

  • Cash flow from operating activities amounted to $894 million, the balance of available funds in accounts amounted to $628 million compared to the projected $425-475 million
  • A $300 million share repurchase is planned for 2017; since the beginning of the year, the volume of redemption amounted to approximately $70 million
  • Forecast for 2017 announced; growth of reported revenue from 1% to 3% and from 5% to 7% excluding changes in exchange rates and withdrawal from IPS capital; a 42% to 49% increase in diluted income per share under GAAP; Growth of diluted non-GAAP income per share from 9% to 12% excluding exchange rate fluctuations; free cash conversion rate from 95% to 100%

According to the RBR Global Software for POS 2016 report, which was the first large-scale international study of the dynamic software market for POS. It presents an analysis of almost 1,000 projects implemented by vendors in different countries of the world, and indicates that in 2016, more than 6.6 million POS devices were installed in the world by retailers and hotel and tourist services. According to the report, the leader of this segment is NCR with 18 percent market share.

NCR in Consulting

On August 26, 2016, NCR announced the launch of a range of consulting services for the financial, retail and hospitality business. According to the company, this will strengthen its position in the consulting services market in the field of omnichannel integration solutions, complement strategic solutions.

NCR Ad, (2016)

Directions of consulting practices

  • Transactional processing for digital and payment solutions[2]
    • NCR will launch a new international consulting practice on intelligent transactional solutions and fraud prevention technologies. NCR solutions allow customers to manage complex transactions and authorization processes, achieve the required level of security and counteract fraud, and optimize payment solutions to support digital channels. New NCR solutions will support the upgrade of self-service services based on Kalpana, the main technology solution for the ATM industry.

  • Data Analysis for Digital Solutions

    • NCR omnichannel platforms are used to conduct 1.2 trillion consumer transactions per year in the financial, retail and hospitality sectors, including small businesses. NCR will expand the capabilities of data modeling and advanced analytics services to prevent fraud, which will help its customers become competitive in the digital age.

  • Transition to Omnichannel Integration Solutions

    • NCR will offer an expanded portfolio of integration services to move customers to omnichannel development. Integration services will include NCR industry knowledge transfer, innovative solutions, program management expertise, solution architecture, integration testing, and implementation process.

NCR's cutting-edge technology solutions address the growing digital needs of our customers. The new services are a natural continuation of the experience of professional consultants implementing advanced software and technological equipment for the development of our clients.

Atlanta Innovation Lab

On August 24, 2016, NCR announced plans to open the NCR Innovation Lab, a research center that will specialize in cross-functional research, innovation, and design thinking.

A team of NCR R&D specialists will work in the laboratory, they will have to develop omnichannel solutions to support NCR's leadership positions in the digital economy.

The laboratory will operate at NCR's international headquarters, which has yet to open in Atlanta, USA. Research will focus on a number of innovative technologies: mobile solutions, big data, cloud technologies, the Internet of Things, machine learning and predictive analysis. NCR developments in these areas will help deliver innovative solutions for online trading to companies from a variety of fields.

It is assumed that NCR will create APIs for the digital business, creating opportunities for additional revenue in the open economy.

The NCR Innovation Lab will accelerate our transition to a platform-based business model. We live in an incredible time when developers and customers from completely different areas together set new technological trends, which significantly affects the methodology of our research, development and way of thinking, and subsequently affects our products. Omnichannel technologies have evolved significantly. Now they are strategic, secure solutions with opportunities for all industries, any geographical point, for all types of customers. NCR plays a significant role in shaping the technology industry and allows you to expand the digital business opportunities for your customers.

The NCR Innovation Lab plans to develop collaboration with scientists and students from Georgia State University of Technology, the developer community in Georgia and beyond, and a range of innovation-related companies and startups.

NCR to open R&D center in Hyderabad

On August 19, 2016, NCR Corporation announced plans to open a research and development center at Raheja Mindspace Industrial Park in Hyderabad, India, in 2017.

According to the company's statement, the laboratory will become one of several international centers for the development of technical solutions NCR, through which the company is trying to maintain its position in the development of omnichannel products.

Presentation by NCR in Hyderabad, (2014)

Today's global economy is becoming increasingly interconnected. We live in an interesting time marked by transformations leading to a large-scale democratization of the global economy, and this requires new approaches to how we conduct research, innovate and solve the problems of our customers. The new center in Hyderabad will become an important link in our work on the construction of innovative omnichannel infrastructure.

The Research and Development Center in Hyderabad will become one of the largest R&D centers in the NCR portfolio and will perform significant functions in the development of innovative solutions for world markets. As of August 18, 2016, the center is developing and supporting software and services that empower consumers through self-service services - Interactive Teller ATM, contactless EMV ATMs for receiving cash, mobile cash cashing, mobile check deposits, EVM with support for multisectoral payment systems, self-service retail cash desks, CRM platforms, theater management systems and solutions for cinemas.

Multi-channel sales quickly turned into omnical, as the business seeks to offer impeccably executed transactions to meet the expectations of technically savvy consumers. Our new center will continue to invest in staff development in order to create a continuous process of developing innovations that can change the way consumers communicate, interact and conduct financial transactions with business.

As of August 2016, the team of the Center for Research and Development in Hyderabad has more than 800 specialists in software development for the financial, commercial and hotel industries, 125 consultants of technical support of the company's customers.


Q1: 13% Revenue Growth

According to the report for the first quarter of 2013 (ended March 31), the company's revenue amounted to 1.41 billion US dollars, which is 13% more than in the first quarter of 2012. Revenues for the first quarter are given taking into account 2% decrease due to unfavorable exchange rate.

NCR announced that in the first quarter of 2013, revenue from current operations amounted to $62 million, while in the same period of 2012, losses were recorded in the amount of $10 million. Excluding pension and other special expenses, income from current operations for the GAAP first quarter of 2013 was $129 million. US dollars, while in the same period of the previous year it amounted to $101 million.

"The results of the first quarter of 2013 showed excellent dynamics, and we predict an increase in profit this year - said Bill Nuti, Chairman of the Board and CEO of NCR. - We have good indicators in all areas of activity, determined, first of all, by the dynamic growth of departments offering solutions for retail, hotel and restaurant businesses. During this quarter, we completed our acquisition of Retalix, thereby strengthening our position in retail software and services. We continue to develop our advanced retail solutions and innovative technologies, such as the NCR Silver mobile application and the small business solution, and integrate technology into all platforms. In addition, the profit from the sale of software is growing - compared to the previous year, it increased by 35%. All these factors, along with the leading position in the financial self-service sector, the desire to conduct business efficiently and continuously develop, allow our company to achieve impressive results and make our products the best choice for our customers. "

Purchase of Israeli company Retalix

In March 2013, NCR announced the completion of the acquisition of the Israeli company Retalix, which was announced on November 28, 2012.

NCR paid $30. United States per Retalix share. Thus, the total transaction amount, not including transaction costs, amounted to about $650 million. USA. After the completion of the acquisition, Retalix became a wholly owned subsidiary of NCR.

2012: New Partner Program

NCR announced in spring 2012 the launch of a new global partner program as part of its accelerated growth strategy. The new program for the first time on a global scale will cover all sectors of the market in which NCR operates. NCR focuses on building a world-class global partner infrastructure by investing in partner development and developing a program that effectively complements the corporation's direct sales system. Investments in the NCR Interaction program will help meet the demand for NCR-developed self-service and automated service systems in both developed and growing markets.

The new NCR Interaction Global Partner Program gives each partner the opportunity to earn one of the following categories: Authorized NCR Solution Provider (NCR Authorized), Advanced Partner and Premier Partner. The assignment of one of these categories depends on: the level of knowledge in the main area of ​ ​ activity, the availability of sales and information technology employees, the completion of training and the availability of certificates in technological specialization and infrastructure investments, which may include the availability of equipment and premises for testing, training, certification and demonstration. In turn, resellers participating in the program will have access to a full range of partner solutions and marketing programs. This will help them become more visible and meaningful to their customers.

The programme will be implemented over the next 18 months, during which time - as the programme is deployed globally - partners will be authorized by region and area of expertise. NCR sees significant business opportunities not only in developed, but also in new, rapidly growing markets such as Brazil, India, China, the Middle East and Africa. NCR self-service systems and automated service systems provide the growing middle class in these countries with access to banking and retail services as a driving force for economic change.


The first NCR self-service box office was installed in a store in Kansas, USA in 1998. Self-service ticket offices were a real breakthrough to accelerate the processing of small and medium-sized shopping baskets in retail. to trade


Stock price dynamics

Ticker company on the exchange: NYSE:NCR