Results of TAdviser of BPM DAY: super-audience and live discussion

During the action new analytical data on the market, solutions and vision of market trends from the leading players, a look of experts and also examples of practical experience of implementations of BPM systems were provided to participants from customers.

Vladimir Kuchumov, vice chairman of the board of Slavic Credit bank

Dmitry Feofilaktov, chief executive of department of information technological support of Gazprombank

In total the action of TAdviser was attended by more than 100 profile specialists from the commercial and state organizations. Among them – representatives of Gazprombank, "Sberbank-Technologies", Lukoil-Inform, Ingosstrakh, Rusagro and others.

Munkov Alexander, head of development of Competence Center of BPM "Sberbank-Tekhnologii"

Sergey Podgornov, advisor to director general Lukoil-Inform

Analytics of TAdviser

During the action the analytical center TAdviser provided to participants results of own survey conducted among BPM companies market leaders with the purpose to find out their opinion on the level of use of BPM in the Russian companies. According to the results of poll the average score of the amount of the market of the specialized BPM systems in Russia and the CIS countries in 2014 made about 2 billion rubles, and an average score of the market in a year – about 10%.

Answers of respondents to a question of the level of a maturity of the Russian organizations in a question of use of the specialized BPM systems were distributed as follows: about 50% of respondents consider that less than a half of the companies, potential customers, use BPMS, 33% believe that such systems are used only by the leading organizations, and 17% which answered – that in Russia zero level of use of BPMS.

Alexander Shinkaryuk, deputy head of department of OSAO Ingosstrakh

Elena Limanskaya, deputy head of department of banking technologies of the Khanty-Mansi Bank "Otkrytiye"

Sergey Gortinsky, architect of business applications of Rusagro

In assessment of how the companies use the functionality of BPM which is built in the systems of class EDMS and other not specialized solutions, respondents dispersed. So, 40% of respondents consider that like that is used only by the leading organizations. The same percent of survey participants is sure that less than a half of users of EDMS use BPM functionality, and 20% which answered believe that the BPM functionality uses most of users of EDMS.

Among market trends during the poll the mobility and narrowing of the market of the "classical", "tough" BPM systems, use of ready, "reference" business processes and acceleration of project implementation of implementation of a BPM system were voiced.

Dmitry Averyanov, VBRR

Nikolay Nosov, Mosuralbank

Experience of customers, opinions of experts

The director of the department of business process optimization of Sinergiya holding Andrey Koptelov told about activity of one of structures of holding –the Sinergiya university - from the point of view of the organization of processes in it. He showed the scheme of processes existing at the university and told how functioning on their permanent optimization is ensured. The basic principles of process optimization at the Sinergiya university, according to Andrey Koptelov include, interest in it of the guide, simple and easy regulations, short reconciliation procedures of regulations, a regulation of processes as a part of culture of business and also their rapid implementation in practice and audit of execution.

Koptelov Andrey, director of the department of business process optimization, Synergy Holding

After the performance the question from the hall was asked Andrey Koptelov about a possibility of use of the Russian multiagentny BPM systems within import substitution in response to which he expressed opinion that the Russian systems are still not really strong, and even not all western systems maintain a high load.

The chief information officer of HoffDenis Rudakov in the performance told about the process approach as such as it is seen in the company and use at implementation of information systems. According to him, in the company all processes are systematized, and before implementation the scheme and the regulations is developed for each process. Owners and co-owners of these processes, contractors, users are assigned to each process. Behind that processes worked, monitoring is performed. Also it told about the qualifier of processes existing in Hoff with the description of procedures, links to adjacent processes, the description of the communications with IT systems responsible for process, etc.

Denis Rudakov, Chief information officer of retail network Hoff

"If to speak about tools which we use then, in fact, we have Excel,MS of Visio and Word. We reflect on use of some BPM means, but they in one way or another exist at us in IT systems, for example, in the ERP system. The majority of processes are automated in it. Also there is EDMS. But at management of basic processes we use three above-mentioned tools", - Denis Rudakov told.

The Head of Department of quality of business processes of SovcombankYulia Aksenova in the report "How to optimize processes in bank without additional costs" shared with participants conferences experience of process optimization in its organization. Approval of decisions (orders, regulations, orders) top management was one of processes which were required to be optimized. For this purpose the bank selected the cloud solution of Pyrus intended for task management, at first for leadership team and then – for other employees. As a result terms of approval were significantly reduced, there was an opportunity to hold "the correspondence meetings". The second case of Sovcombank concerned optimization of work with the archive company, also based on Pyrus.

Yulia Aksenova, Head of Department of quality of business processes of Sovcombank

Answering a question of one of participants as it was succeeded to agree with a security service of bank about use of a cloud solution, Yulia Aksenova told:

"At that time I directed Information Security Service. But if to speak in general – we realize the risk connected with cloud solutions, and this risk is accepted at the level of the management, Board of Directors of bank. In this question other banks can advise to begin with "head". When you connect the chairman of the board of directors as the first user, he understands that it is convenient, cheap and it is not necessary to plan own IT infrastructure", - she answered.

The Chairman of the Committee on standards of the Russian Union of Chief information officersMarina Anshina in the salary told about reefs of integration of VRM. She noted, the main goal of VRM is a flexibility of business processes, but at the same time integration slows down their development. The main technical difficulties of BPM lie at the level of integration of software and data, Marina Anshina emphasized.

Vladimir Alyoshin, professor of a RANEPA at the President of Russia, in the performance took up questions, connected with when BPM is necessary and when it is possible to do without it. He noted that BPM is on a joint of two disciplines – management and IT, covered the main problems of use of BPM from the different points of view, told about change of business models, about approaches to creation of the organization over time, etc.

The head of process office of Strategic development department of IEK groupLyubov Shevtsova in the report told about available instruments of design of business processes. She gave, in particular, examples of the following tools, having ranged them in decreasing order on the level of complexity of design of business processes with their help:ARIS, ERwin+BPwin,Business Studio, MS Office Visio and Rational Rose.

Lyubov Shevtsova, head of process office of strategic development department of IEK group

Also Lyubov Shevtsova gave estimates of average savings from optimization (design of processes): for 1 business process the amount is more than 281 thousand rubles a year, and for 15 business processes (year of work of one business analyst) – 4.2 million rubles a year.

Representatives of Gazprombank on an action told TAdviser that in their organization the specialized BPM tools are not used yet:

"We have an EDMS for automation of internal document flow and approvals, but we consider absolutely other plan of a task now: tasks in terms of customer service and automation of these processes, and it is clear to us that EDMS will not solve this problem, - the representative of Gazprombank told. – Now we discuss what are criteria to define for what tasks electronic document management can be responsible and for what it is not present and for what tasks it is necessary to consider the BPM solution".

Players of the market: trends and solutions

Alexander Bezborodov, the head of department of development of programs of document flow of 1C shared the vision why the modern ECM systems can be the excellent tool to go to process accounting and management and gave survey results of the clients who implemented the solution "1C: Document Flow". According to him, 80% from them noted fall forward of work, 53% - improvement of performing discipline, 50% - an exception of loss of documents and 47% - establishing order in processes.

Among specific examples of effect of implementation "1C: Document Flow" Alexander Bezborodov gave Geotek holding company where average terms of approval of internal documentation were reduced by 2-2.5 times, and Metrobank where costs for work with documents were reduced by 20%.

According to the results of a performance the question from participants was asked Alexander Bezborodov why 1C not to release a separate BPM system or combined with the workflow system.

"One of the principles of work of our company is focus on real needs of the mass user. Now it seems to us that there is no such tough need for BPM systems yet. As soon as it becomes need of the mass user, we will release such product", - he answered.

Bezborodov Alexander Evgenyevich, head of department of development of programs of document flow, 1C

Trefilov Alexey Yuryevich, chief executive of ELMA

Pyotr Fedoseyev, head of group of analytics of Kurgan meat-processing plant

The chief executive of ELMA Alexey Trefilov and Pyotr Fedoseyev, the head of group of analytics of Kurgan meat-processing plant "Standart", during the performance told about practical experience of implementation of BPM by own efforts on Kurgan meat-processing plant. In this case it was necessary to optimize process of management of marketing activities which are carried out by distributors of products of meat-processing plant, and the last compensates on them expenses.

Management process and accounting of marketing actions was automated based on the ELMA system integrated with 1C. As a result of it time of start of marketing actions and time of compensation for expenses for actions to distributors was reduced, speakers noted.

The CEO of Letograf companyGleb Lukin shared with TAdviser opinion on what it is possible to consider a BPM system and what should be approach to projects on their implementation. In understanding of his company, a BPM system is on a joint of tasks of management of documents of the organization (and instructions on them) and integration of corporate systems. Even classical EDMS inherently is a BPM system, Gleb Lukin as it automates process of work with documents believes and corresponds to the increasing number of requirements to which treat customizability without programming, abilities to integrate with external systems, mobile access, the powerful system of creation of reports today.

"A huge number of systems on which platform suppliers undertake to execute business process automation is presented at the market today, however without competent approach many projects do not turn out, customers remain disappointed, there is an opinion that the market still actively does not develop", - the CEO told Letograf.

He added that he means several key moments promoting obtaining the maximum effect of implementation of BPM by competent approach: capability them to structure this understanding from the organization of that fact that business processes need to be automated, and to describe, stimulate personnel to work in a system and also application of the flexible software platform allowing to configure difficult processes of the organization, including different complex regulations and points of control, synchronization with external corporate systems, routes of the movement of the documents accompanying processes.

One more moment is an opportunity to provide to ordinary users the simple and clear interface at which there is a schedule and the accurate list of tasks within business processes in which they are involved, Gleb Lukin says. It is important that the interface of a BPM system was available not only on the working computer, but also on mobile devices. Actually, for non-management employees participation in BPM should be expressed in work with the schedule of tasks, terms of accomplishment and an opportunity to announce in a system accomplishment of tasks, he believes.

"At observance of the conditions designated above, economic effect of implementation of a BPM system can be reached at the enterprises of any scale from the different industries. The implemented system increases personnel labor productivity, promoting more effective use of resources that eventually leads to growth of economic indicators of organization activity", - Gleb Lukin concluded.

In a conference work progress more than 100 people received badges. Total number of participants exceeded planned targets

Participants continued communication during coffee breaks and at stands in the hall

Announcement of a conference

By the end of 2014 the world size of the market of business process management (BPM or BPMS) will be nearly 11 billion dollars, having shown growth in 16%, IDC predicts. Even in the conditions of global crisis more than a third of the companies did not cut down expenses on BPM, and 29% though reduced costs in general, but continued to develop systems.

Business globalization, numerous merges and absorption among the Russian companies impose special requirements to business process management without which the enterprises lose efficiency. Tools of the description, optimization and process automation come under the spotlight of businessmen. According to IDC, almost in every fourth Russian company all processes are described and in 60% of the companies key processes are described. The industries where all business processes — oil and gas are most often described, production of consumer goods and trade. Transport and logistics, a public sector, power and housing and public utilities are least advanced in this plan. While to work with business processes very important – understands most of heads.

Descriptive part of projects on business process optimization of the companies – only a part of a big task. The specialized BPMS systems which ideally allow to adjust operation of all mechanisms of the organization "as hours", but it is necessary to use such tools competently that demands from the companies of competence. Penetration of BPM solutions in the Russian market still remains not so high. Units of the companies begin the business with prescription of business processes and their automation. This segment of IT market is still far from saturation.

Within the conference the following questions will be raised on April 15, 2015:

• The market of BPM in Russia: volume and key suppliers
• When BPM and when it is possible to do without it is necessary?
• Integration of BPM with the accounting systems and EDMS: reefs
• Visual design of business processes: available tools
• BPM and analytics
• Forecasts for market development

Conferees

TAdviser BPM Day is a platform for exchange of views between customers and suppliers. The conference will be interesting to representatives of system integrators, including heads of departments of implementation of systems, participants of project teams, marketing specialists and others. From clients and those companies which only plan use of BPM solutions the action will be useful for heads of all levels of decision making, Chief information officers and specialists of IT departments.

Participant of an exhibition

Speakers

Lavrentyeva Natalya	Shevtsova Lyubov	Koptelov Andrey
deputy chief editor of TAdviser	Head of process office of Strategic development department, IEK Group	Director of the department of business process optimization, Synergy Holding

Butyrkin Vyacheslav	Bezborodov Alexander	Aksenova Yulia
independent expert	Head of department of development of programs of document flow, 1C	Head of Department of quality of business processes, Sovcombank

Anshina Marina	Rudakov Denis	Makarov Stanislav
the Chairman of the Committee according to standards, the Russian Union of Chief information officers	Chief information officer of Hoff	Member of expert advice of Docflow

Alyoshin Vladimir	Trefilov Alexey	Fedoseyev Pyotr
professor of a RANEPA at the President of Russia	chief executive of ELMA	head of group of analytics of Kurgan meat-processing plant

Program and presentations of participants

9:30 a.m.	Registration	Coffee
10 a.m.	Natalya Lavrentyeva deputy chief editor of TAdviser	Opening speech
10:15 a.m.	Stanislav Makarov member of expert advice of Docflow	BPM for people and for systems
10:35 a.m.	Andrey Koptelov director of the department of business process optimization, Synergy Holding	Business process optimization – the instrument of cost reduction
10:55 a.m.	Alexander Bezborodov head of department of development of programs of document flow, 1C	How to adjust effective process accounting
11:15 a.m.	Alexey Trefilov chief executive of ELMA Pyotr Fedoseyev head of group of analytics of Kurgan meat-processing plant	About experience of implementation of a BPM system by own efforts
11:45 a.m.	Break	Coffee break
12:15 p.m.	Denis Rudakov Chief information officer of Hoff	Experience of use of process management in Hoff company
12:35 p.m.	Yulia Aksenova Head of Department of quality of business processes, Sovcombank	How to optimize processes in Bank without additional costs
12:55 p.m.	Marina Anshina the Chairman of the Committee according to standards, the Russian Union of Chief information officers	Reefs of integration of VRM
1:15 p.m.	Vladimir Alyoshin professor of a RANEPA at the President of Russia	When BPM and when it is possible to do without it is necessary?
1:35 p.m.	Lyubov Shevtsova head of process office of Strategic development department IEK Group	Visual design of business processes: available tools
2 p.m.	Completion of an action	Coffee

Participant list

 | K2 || Customer Success Manager, СНГ

Hilti Distribution LTD	Project manager
Uralsib	Deputy Chief architect
VTB Factoring	Head of department
SINERGIYA university	Head of department of business process optimization
Synergy holding	Director of the department of business process optimization
Optima law company Lex	CEO
JSC CONSYST-OC	Head of examination of production management systems
Appliko	IT director
Alfa-Bank	Director of the center of VRM-solutions
SUE Mosvodostok	Head (business intelligence)
Correct people	Deputy manager of IT department
Moscow Institute of Technology	Project manager
Toyota Motor	Architect of IT
Central design bureau of special radio materials	The chief specialist on IT
Metal Profile company	Project manager
A premium Engineering	The project manager on optimization of BP
NPO Lavochkin (Roskosmos)	Advisor to director general for reengineering
NP Club IT of LEADING Specialists	Chief executive
Hoff, House Interior	Head of department of the business analysis
Megafon	Manager of projects of development of EDMS
Dixy	Manager on standardization of processes of IT
Dixy	Director of Management of IC Service
Rosgosstrakh-Life	Director of operations
MEDIA Pro	Project manager
AMALIT Group	Automation and business process optimization specialist
Uralsib	Deputy Chief architect
Volga-Dnieper Aviakompaniya Group	IT Procurement
Metlayf insurance company	Director of information technology
Greenatom	The architect on business processes
Rusagro	Architect of business applications
PRV group	Technical specialist of IT
PRV group	The associate director on IT
MIPT-Telecom	Director of information technology
Media Markt	Business processes expert
STREAM of a car	Analyst
Agency of mortgage housing lending	Chief specialist of department of strategic development
Supplier	Business analyst
SO UES	Chief of service
NP RTS	Architect of IT systems
Portal of the Russian Academy of Medical Science	CEO
Business Lines	Leading analyst
InterTrust	Deputy CEO for software development
Parma Telecom	Director of information technology
GBT	Director
Selgros	Business development manager
JSB Probusinessbank	Associate director of department
Russian Coal	Head of department of automation
ВелоСтрана.ру	Director of information technology
Synergy	Director of information technology
Moscow Branch of EDC Group Advisory Company LLC.	Deputy head of department of ITIS
OSAO Ingosstrakh	Deputy head of department
CONSYST-OC	Department director
LEOMAX Group	Project manager
Slavic Credit bank	Vice chairman of the board
Slavic Credit bank	Head of client department
SEI VO "Moscow city pedagogical university"	Head of department of programs of development and analytical activity
Rosenergoatom concern (SAP ERP)	Architect of process office
Rosenergoatom concern (SAP ERP)	Project manager
Transcapitalbank	Deputy managing director of DIPT
Appliko	IT director
Moscow Department of Information Technology	Project manager
Rostourism	Project manager
AlphaInsurance of SG	Project manager
Administration of the Tambov region	Deputy head of department
PCF Biysk oleumny plant	Director of information technology
TPO Red Media	Head of department of internal development and automation
IDES Epicure	Chief information officer
ABPMP Russia	Vice president for transactions
VTB Factoring	Head of department of integration of business applications of DIT
Business Lines	Head of group of development
VBRR	Assistant department head
RSC Energia of S.P. Korolev	Head of department
Stroyprogress	The chief financial officer - the IT curator
Prior Sistema	Development director
GMCS	Development director of cloud services
1C-Rarus	Director of CRM solutions
1C-Rarus	The methodologist according to CRM solutions
SER Solutions International GmbH	Management Assistenz
MFPU "Synergy"	Head of the department of Information management and e-commerce
Kottong Wei	Director of information technology
Action	Head of Department of the reporting
Avgustfinance	CEO
Bingo-Bum	CEO
SimbirSoft	Account manager
Kaspersky lab.	Project manager
NPK "REKOD"	Analyst
AKG Finekspertiza	Consultant
Central design bureau of special radio materials	The chief specialist on IT
JSB APABANK	Head of department of automation
Judicial department at the Supreme Court of the Russian Federation	The head of development department
Technopark	Chief information officer
The first BIT	Head of Department of internal projects
Gazprombank	The chief executive - Department of information technological support
Gazprombank	Department of information technological support
Gazprombank	Head of the department of development and deployment of automated systems
Specialized depositary of "INFINITUM"	Head of department of systems analysis
Specialized depositary of "INFINITUM"	Senior business technologist
Specialized depositary of "INFINITUM"	Head of technology development
Alfa-Bank	Chief architect of the Center of Examination of BPM Solutions
Bank VTB	Project manager
PJSC Hanty Mansiysky Otkritie Bank	Head of department of banking technologies
JSB Mosuralbank	Head of department
Hilti Distribution LTD	Projects specialist
CB YaR-Bank	Head of department of development and business process optimization
JSB VEK	Head of department of IT
Rostelecom	Project manager
Gazprombank	The vice president - the chief of the Center of increase in efficiency of operating activities
Gazprombank	Project director, Center of increase in efficiency of operating activities
CROCS CIS LLC	Director of information technology
Furpur	Director
JSC Alfa-Bank	Business analyst
MKK-holding	Head of department of financial control and analysis
ACCORD POST	Business analyst
K2	Director of business development, CIS
GVTs is Russian Railway branch of JSC	The project manager
SK RGS-Zhizn	Head of Department of technology development
KSK TECHNOLOGIES	Authorities specialist
KSK TECHNOLOGIES	Project manager
Sintegma	Director of the organization and development
Sberbank-Technologies	Architect
AM-Development	The associate director on corporate management
Sberbank-Technologies	Director of Competence center of BPM
LUKOIL-INFORM	Advisor to director general
PJSC HMBO	Deputy head of department of banking technologies
ANCOR Hi-Tech	Business development department manager
Technoserv Consulting	Head of practice of BPM
AT Consulting	Director of banking technologies
RUSAL	Project manager
Cargo agency	Head of IT department
Federal Antimonopoly Service	Assistant department head of development of UIT
Ministry of Education of the Moscow region	Head of department
Pension Fund of the Russian Federation	Assistant department head
Federal Antimonopoly Service	Deputy head of department of IT
Federal State Budgetary Institution IAC Sudebnogo of department	Head of department
CB Alta-Bank	Deputy chief of department of retail and commission banking products
Kamov	Director of escort service of serial production
RHSoft	Head of sales department
Perm plant "Mashinostroyetel"	Deputy head of department of IT
HK PC ELECTROPLANT	Specialist of OIT
Konfi Group	Head of Department of IT
Aviopribor — Holding holding company	Head of department of custom developments
DeCEcco Russia	CIO
RPF	Deputy chief of Department of IT

Conditions of participation and registration

Participation in a conference for representatives of customers is free. Participation cost for representatives of system integrators and vendors – 9,500 rub for one representative. The additional information can be obtained by e-mail: conf@tadviser.ru.

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Information partners

Information on partners

K2

K2 is a trademark of the products of the same name released by SourceCode Inc company. with the headquarters in Redmond, the USA and regional representative offices worldwide, since 2000. At the moment K2 – one of the most dynamically developing platforms in a segment of BPM, the leader of the BPM solutions constructed on technologies of Microsoft, three times the winner of the award Best of Tech-Ed for the last 4 years and the only company showing annual profit increase of 30% and above among all companies BPM and BPMs of a segment with total revenue there are more than 10 million dollars a year (for the last 4 years). K2 – the strategic Microsoft partner and SAP. At K2 more than 1,000,000 end users and more than 4,000 clients in more than 85 countries of the world among which there are 15% of the companies of Fortune100 list. Solutions of K2 company regularly get to the different ratings of the largest world agencies (Gartner, Forrester, etc.) and are highly appreciated for simplicity and visuality of tools for development of workflow-processes, user interfaces and reports and also for fine integration opportunities with products of companies Microsoft, Oracle, SAP, etc.

Examples of conferences of TAdviser

• On October 7, 2014 in Moscow TAdviser held the industry conference "TAdviser of EDMS and ECM DAY".

• On April 15, 2015 in Moscow TAdviser held the TAdviser of BPM DAY conference.